Baleaf Sports Reviews 547

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their comfort, durability, and excellent fit. Many people appreciate the thoughtful design and practical features, such as secure pockets and various lengths and styles, making the clothing suitable for different activities and preferences. The customer service is frequently highlighted as exceptional, with many reviewers commending the staff for being efficient, polite, and dedicated to resolving issues quickly. However, some customers also noted issues with the ordering process, specifically receiving incorrect items or sizes. A few other people also felt that the return policy was frustrating, citing difficulties with the approval process, unexpected fees, and a lack of flexibility regarding exchanges.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the excellent quality, comfort, and... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality, durability, and... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers found the online ordering... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the quick, polite, and... See more

Return policy

Consumers find the return policy to be ambiguous, with many expressing frustration over hidden fees, slow... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick response & delivery. Exactly the right capri length I’ve been looking for (I’m 5’2). Also, I like how the leg opening is not tight. I sized up to 10 (normally comfortable in 8) for easy mobili... See more

Company replied

Rated 5 out of 5 stars

This is by far the best customer service I have received from any company in long time. After receiving the wrong item in a package labelled correctly (honest mistake), the Baleaf staff was incredibly... See more

Company replied

Rated 5 out of 5 stars

Everything about this company is super. I have long yoga pants, capris and their new long shorts. Ordering was easy shipping was quick and accurate. The material varies depending on what you or... See more

Company replied

Rated 5 out of 5 stars

There was a shipping error with my order and the Baleaf team stepped in quickly to fix the problem. I wear their insulated high waist leggings all through the cold winter months for walking and exerc... See more

Company replied


Company details

  1. Activewear shop

Written by the company

Baleaf is a contemporary activewear brand that caters to those who enjoy dabbling in fitness trends but don't want to keep stockpiling gear for each activity they engage in.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

547 reviews

5-star
4-star
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1-star

Replied to 93% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Love these capris

I’m very impressed with this company and their Laureate UPF50+ DWR Pocketed Capris. I ordered 3 pairs and after a few weeks of waiting I only received one pair. I contacted the company and they informed me the other two colors were out of stock. They offered to refund my money or wait for new stock. I chose to wait and they credited me 10% off my initial order for the delay. I’m a size 2 and I ordered an extra small. They fit perfectly, are extremely comfortable, are wrinkle free after hours of wear and cool in warm weather. I washed according to the directions and they remained wrinkle free. Great product and company. I will remain a life long customer.

8 August 2024
Unprompted review
Baleaf Sports logo

Reply from Baleaf Sports

Thank you so much for your kind words and detailed feedback! We’re thrilled to hear that you’re enjoying your Laureate UPF50+ DWR Pocketed Capris and that they meet your expectations for comfort and fit. We look forward to serving you again in the future!

Rated 5 out of 5 stars

phone return process was easy

the online return process was not too friendly. The return call was timely and very easy.
Thank you. I will be reordering.
Ann Papouchis

23 August 2024
Unprompted review
Baleaf Sports logo

Reply from Baleaf Sports

Glad to hear the return call was helpful. We’ll work on improving the online return process. If you need any assistance with your reorder, feel free to reach out!

Rated 5 out of 5 stars

Goo service

I had a very good service with Baleaf and their product are high quality. I will buy their product again.

18 August 2024
Unprompted review
Baleaf Sports logo

Reply from Baleaf Sports

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our service and that you’re satisfied with the quality of our products.

Rated 5 out of 5 stars

I had an answer back to my query about…

I had an answer back to my query about my order immediately.
Such a great timely response, and I was given the choice of what I wanted to do with my order .
This is how to run a business.

18 August 2024
Unprompted review
Baleaf Sports logo

Reply from Baleaf Sports

Thank you so much for your kind words! I’m delighted to hear that you were pleased with the timely response and the options provided for your order.

Rated 5 out of 5 stars

Aaron was really great about responding…

Aaron was really great about responding quickly and helping me with my order

12 August 2024
Unprompted review
Baleaf Sports logo

Reply from Baleaf Sports

Thank you so much for your kind words about Aaron! We’re thrilled to hear that he was able to assist you quickly and effectively with your order. We’ll be sure to pass along your compliments to him.

Rated 5 out of 5 stars

Incorrect shipping address corrected

After completing order, I realized the shipping address was incorrect. I was not unable to access my account. Password issue. Using the contact us function, I was able to get help. Address was corrected. This was taken care of in minutes. I was so relieved.

8 August 2024
Unprompted review
Baleaf Sports logo

Reply from Baleaf Sports

Our goal is always to ensure our customers receive the best possible support, and we’re glad we could help you in this situation.

Rated 5 out of 5 stars

Easy to use

Easy to use, Easy to navigate

7 August 2024
Unprompted review
Baleaf Sports logo

Reply from Baleaf Sports

Thank you for your feedback! We're glad to hear that you find our system easy to use and navigate.

Rated 5 out of 5 stars

Very happy!

Just received my knee length skorts and Bermuda shorts. Love them. Great fit, fabric and feel.

24 July 2024
Unprompted review
Baleaf Sports logo

Reply from Baleaf Sports

Your satisfaction is our top priority, and we’re thrilled that our products met your expectations.

Rated 5 out of 5 stars

I love all of my Baleaf clothing…

I love all of my Baleaf clothing purchases. I recently had a return snd it was simple and fast!

3 August 2024
Unprompted review
Baleaf Sports logo

Reply from Baleaf Sports

Our goal is always to provide the best products and service to our customers, and it’s great to know we’ve met your expectations.

Rated 1 out of 5 stars

On June 29 I placed and paid for an…

On June 29 I placed and paid for an order. 15 days later it had not arrived. I called and surprisingly someone answered. Customer service apologized and told me it was on backorder. They were sorry they had not notified me to inform me. I was assured the merchandise would arrive at the end of July. Nope. Fortunately, I paid with PayPal who refunded my money immediately.

29 June 2024
Unprompted review
Baleaf Sports logo

Reply from Baleaf Sports

Thank you for your patience and for bringing this to our attention. I’m truly sorry for the inconvenience and lack of communication regarding your order.

We are doing our best to resolve this situation and ensure a smoother experience in the future. Please check your email for the resolution we have provided regarding your order.

Rated 5 out of 5 stars

The follow up to a request was…

The follow up to a request was immediate and helpful.
Also, the product is quality and very reasonable.

Thanks to Arjay for such great customer service.
DC

1 August 2024
Unprompted review
Baleaf Sports logo

Reply from Baleaf Sports

Thank you for your kind words and feedback! We're delighted to hear that you found the follow-up to your request immediate and helpful, and that you're pleased with the quality and value of our product.

I’ll make sure to pass on your thanks to Arjay for the excellent customer service.

Rated 5 out of 5 stars

Incredible product

Incredible product. Fast delivery. Amazing quality and price.

20 June 2024
Baleaf Sports logo

Reply from Baleaf Sports

Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re impressed with the product, delivery speed, quality, and price.

Your satisfaction is our top priority, and we’re delighted that we could meet your expectations.

Rated 3 out of 5 stars

Love shorts but long wait & not best quality

I love these shorts but had to wait for them for about a month & when they arrived the inside seam on one leg had a tuck in it. Both pair were this way. Noticeable because of the lightweight material. Quality is not the best but very comfortable & love the length.

20 June 2024
Baleaf Sports logo

Reply from Baleaf Sports

Thank you for your feedback and for letting us know about the issue with the inside seam on your shorts. I’m sorry to hear about the tuck in the seam and any inconvenience this has caused.

We’re glad to hear that you love the length and find them comfortable. Your feedback on the quality is valuable to us, and we will make sure to pass it along to our product team for review.

Rated 5 out of 5 stars

I highly recommend that product.

Baleaf is a modest athletic skirt. I wear them almost every day. You get modest and comfort all in one.

29 July 2024
Unprompted review
Baleaf Sports logo

Reply from Baleaf Sports

I'm glad to hear you find Baleaf athletic skirts both modest and comfortable! They do have a great combination of style and functionality. If you ever need more recommendations or have any questions, feel free to ask!

Rated 5 out of 5 stars

I love Baleaf!

I love Baleaf!! The tank top was exactly what I was looking for. The top is so comfortable, and easy to move in.

26 June 2024
Unprompted review
Baleaf Sports logo

Reply from Baleaf Sports

Thank you so much for your kind words and for sharing your positive experience with Baleaf! We are thrilled to hear that the tank top was exactly what you were looking for and that you find it comfortable and easy to move in.

Rated 1 out of 5 stars

Customer service is completely non-existent.

Customer service is completely non-existent. I ordered two pairs of capris. At first the online tracker said the order was delayed with no further details, so I sent an email asking when I might expect to see the order. ZERO response. I followed up, again ZERO response. Then suddenly there was a notice of delivery however one pair was missing. I checked online and it says "partially delivered" which really doesn't help me, so I sent another email letting them know I'd received one of the two pairs and I asked when I could expect to get the second pair. ZERO response. Just horrible service. If I hadn't received one pair, I would be thinking that this was a total scam. I will never again order from them and will let everyone I know not to as well.

25 July 2024
Unprompted review
Baleaf Sports logo

Reply from Baleaf Sports

Please know that this is not the level of service we strive to provide. We deeply apologize for the inconvenience you have faced. To resolve your concern, we have sent an email with detailed information regarding the status of your missing pair of capris.

Rated 1 out of 5 stars

Frauds, will not process refund

Their size chart is all wrong. My tops were too small. I returned at my own cost as per their policy (I’m in Canada) and now they won’t refund me for the tops. It’s been a month and several back and forth emails. It’s impossible to get anyone on the phone. Please do not deal with this company. They are frauds.

25 July 2024
Unprompted review
Baleaf Sports logo

Reply from Baleaf Sports

Please accept our sincerest apologies for the inconvenience this has caused. We want to assure you that we are taking your feedback seriously and are committed to resolving this matter. We have sent you an email with information regarding the status of your refund.

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