www.bananafingers.co.uk Reviews 

I tried to return an item with Bananafingers and was told I could not. Despite going as far as to state my consumer rights and quoting the Consumer Rights Act multiple times, the email exchanges with Bananafingers went on for over 1 month and 1 week. They ended up getting the manufacturer of the item to refund me, despite the fact that Bananafingers themselves were liable for the refund. Their costumer service is absolutely shocking and they will lie to you.

Another purchase from Banana Fingers and another good experience. Good price and good service. Prompt delivery, shoes didn’t fit so sent them for exchange. The size I needed weren’t in stock so a quick and efficient refund.

I bought a second pair of rock shoes to replace my existing ones which had worn really well. The rand of the replacement pair split on 3rd visit to the climbing wall. Contacted bananafingers, explained the problem and sent some photos. No problems, no quibbles, no delays. Returns label sent and new pair dispatched. Could not ask for better service. Highly recommend this company for price, stock and service.

Puzzled by some of the negative reviews about the returns process - which is so important when buying climbing shoes online. I didn't know which size to get, so bought 2 pairs with the intention of keeping one and returning the other. This could not have been easier. Order arrived the day after purchasing. The return instructions were clear and went well. Refund received after about a week. Will use Banana Fingers again.

I had a really great experience with Kitty who very swiftly dealt with my query and sorted it out instantly as I had gotten confused about a shipment date. Really fantastic experience and after several purchases, I will continue to use banana fingers in the future. I would highly recommend! Kitty was also super friendly and just generally very helpful and pleasant to deal with!

I placed an order, but the item was never posted and was then out of stock. Apparently the order was just missed in the warehouse. Not good. So once the item was back in stock I re-ordered and again, nothing.

This time they won't reply to my e-mails (5 days and counting) and they won't answer their telephone, ever, as other reviewers have pointed out.

Avoid! Go elsewhere. The fulfillment and customer service are truly dreadful.

Top quality equipment, unbeatable range online and in store, highly knowledgeable staff and great prices. Its a shame I don't live closer!
I've done online orders a few times and customer service and speed was good.
The standout experience was on two separate occasions when I have been instore and was helped to find some great climbing shoes that fot perfectly in my price range. I went back for approach shoes and had the same great experiance.

Best customer service I have ever experienced.

Kitty at Banana fingers has been immensely helpful and responsive on 2 occasions around the purchase of the same pair of climbing shoes. When initially ordered, she was able to fast track the delivery of the shoes during the festive period, meaning they were still able to arrive on time despite a mixup at the warehouse. Then, when the shoes had a manufacturer defect, kitty was responsive and helpful in organising the return.

These issues happen and are unfortunate but are no fault of BF. The way that they were dealt with though made the experience for me as the customer so much better and less stressful than they otherwise would have been. It’s that piece of mind that will keep me coming back to purchase from them again!

One of the best and most caring people ever!!!! Got my problem sorted in no time with a very lovely attitude that uplifted and made my day so much better!!! 10/10 would recommend anyone to look at BF for any kind of equipment

Found their website by chance ,had some amazing prices on a couple of things i had been looking for a long time. 40 percent off no brainer. Ordered and received within 3 days . Brilliant.will definitely be using their website again .

An absolutely flawless buying experience at Bananafingers.

I found an item on their website that I hadn't seen available in my size or particular colour scheme anywhere else.

Placed my order late on Friday afternoon, within a very short time received a shipping notification (really surprised me, considering late on a Friday afternoon).

I live in the Outer Hebrides in Scotland and everything takes quite a bit longer to arrive here. Amazed to have item delivered on Monday morning.

Exactly as described and at a great price. Really cannot recommend these guys highly enough. Would shop again in an instant.

Placed an order on 15/12/23, money was taken from my account the same day, but still waiting!!
This was a Christmas present for son, thank you Banana Fingers
HAPPY CHRISTMAS!!!!

Superb delivery service at least - ordered Saturday night, delivered Monday morning! Haven't had to return anything but great experience so far, cheap too.

I ordered some climbing shoes last week from their website for the first time. From minute one amazing customer service resolving all my questions super fast. Unfortunately I’ve ordered the wrong size and had to return them for a size exchange. Had no hope I’ll get them before Christmas but these guys amaze me once again and I’ve the new shoes back in two days!!! Massive thank you for your great service, I’ll definitely recommend to all my friends and will use in future! 🩷

Had an issue with my order and Kitty was wonderful! My issue was immediately resolved & responded to really quickly.
Thanks so much Kitty!☺️
(Fast delivery time too!)

Perfext every time iv used them. Ordered climbing shoes and refund is easy if wrong size. Will always use them. Amazing shop

Amazing customer service. Couldn't be more helpful. Thank you so much

I have to say I hesitated before ordering, after checking previous reviewers issues. The price was good though, and all's good - delivered within 2 days of ordering. Many thanks guys!

Misleading way of explaining their refund and return policy. Their website says 'wrong shoe size? Don't panic, so long as you have not worn them it is not a problem.' But oh it was all a problem.
Long story short I'm stuck with 2 pairs of shoes that don't fit and paid customs for nothing.
And their customer service treatment was cold as ice.