We were looking for a silk and pole for my daughter’s personal use for practicing at home. They had a great selection of silks! The only thing that’s a bit of a bummer is the extra $20 charge for not... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The order was processed quickly and correctly. I did not receive a notification of shipment. I found my package in the grass next the house today. It looked like it was thrown there.
Company replied
The silks arrived and they are beautiful. My only complaint is that the shipping cost is ridiculous. They came in 2 separate 5x7 envelopes that could be folded to even smaller. It cost $25 to ship... See more
Company replied
Fast shipping, good quality product at a decent price, will last for a while and hold up to extensive wear and tear its gonna go thru. Wasn't crazy about the $20 fee for shipping at the time but it go... See more
Company replied
Company details
Written by the company
Celebrating over 50 years of quality products, prompt delivery, and outstanding customer service to music educators and guard instructors around the globe! Here you'll find a complete line of custom band and guard uniforms and flags, and the largest selection of in stock merchandise. Band Shoppe has everything you need for a successful marching season, year after year.
Band Shoppe
Written by the company
- Your one-stop-shop for everything Marching Band
- Our commitment to our customers and employees includes our promotion of fair, safe, and environmentally friendly work practices in the manufacturing of all our garments and accessories.
Contact info
8900 Highway 65 STE 2, 47612-9526, Cynthiana, United States
- (800) 457-3501
- www.bandshoppe.com
4.2
Great
5K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never order from you guys and you did…
Never order from you guys and you did not disappoint! Great job Fast and easy!
19 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Does size matter? XL is XS gloves.
I ordered 12 pairs of white XL gloves, for my organization. I received 12 pairs of white XS gloves. I need the in a few weeks. Hopefully the correct sizes arrive soon? Customer service was great. The correct sizes were shipped. Hopefully they'll arrive soon?
4 March 2026
Reply from Band Shoppe
We appreciate your feedback and are sorry the wrong-sized gloves were initially shipped. We're glad customer service was helpful in correcting this, and we hope the correct order arrives promptly for your organization's needs. -Emily, Customer Care Team
Order arrived quickly. Missing pieces.
Order arrived quickly, however, the package arrived opened and damaged. Missing pieces. My son needed this for his clinic this weekend and now I’m not sure they will let him use it.
11 April 2026
Reply from Band Shoppe
Thank you for your review. I'm sorry to hear the package was damaged while in transit. We received your email and will respond shortly. Amanda - Customer Care Team
Great stuff!
2 March 2026
Reply from Band Shoppe
We appreciate your review and are happy to hear that you are happy with your purchase. Amanda - Customer Care Team
Reply from Band Shoppe
We're glad you found our website easy to use. Thank you for your feedback. Amanda - Customer Care Team
The product and the fact that the…
The product and the fact that the delivery came on time
26 February 2026
Reply from Band Shoppe
We're happy to hear that you are pleased with the product and its timely delivery. Thank you for your positive feedback. Amanda - Customer Care Team
No issues while ordering
10 April 2026
Reply from Band Shoppe
We're happy to hear that your ordering process was smooth. Thank you for your positive feedback. Amanda - Customer Care Team
The order was processed quickly and…
The order was processed quickly and correctly. I did not receive a notification of shipment. I found my package in the grass next the house today. It looked like it was thrown there.
5 April 2026
Reply from Band Shoppe
We appreciate your feedback and are glad the order was processed correctly. Amanda- Customer Care Team
Reply from Band Shoppe
Thank you for taking the time to leave a review. This information is clearly noted on our website to ensure transparency, so there are no hidden costs associated with this item. Amanda - Customer Care Team
Fast shipping
Fast shipping, good quality product at a decent price, will last for a while and hold up to extensive wear and tear its gonna go thru. Wasn't crazy about the $20 fee for shipping at the time but it got to my home within days of the order and made it by the deadline for colorguard pictures since I waited till the last minute to order but you get what you pay for. I would definitely order again, packaging was good and didn't damage product. The flag looked so good, prettier than the picture so we were happy.
23 February 2026
Reply from Band Shoppe
We're happy to hear that you received your flag quickly and in perfect condition for your color guard pictures! We appreciate your feedback on the shipping cost and are glad the quality met your expectations. Thank you for your order! - Emily, Customer Care Team
We were looking for a silk and pole for…
We were looking for a silk and pole for my daughter’s personal use for practicing at home. They had a great selection of silks! The only thing that’s a bit of a bummer is the extra $20 charge for not buying 5 or more flag poles.
30 March 2026
Reply from Band Shoppe
We're happy to hear that you found a great silk for your daughter! We appreciate your feedback. Amanda - Customer Care Team
The item descriptions don’t have…
The item descriptions don’t have details, like how much a rifle weighs or even the complete dimensions. How wide is the tape for wrapping? It’s hard to make a good decision.
29 March 2026
Reply from Band Shoppe
Thank you for your review. For both the rifle and tape, you will find more details on the weight and butt size for the rifle, and the width and length on the tape by scrolling down to the description and production features detail. If you have further questions, you are always welcome to contact our sales team for further assistance. Amanda - Customer Care Team
It was real easy to find the rifle I…
It was real easy to find the rifle I wanted. All the information I needed to make the right choice was right there. Thanks!
27 March 2026
Reply from Band Shoppe
We're happy to hear that you easily found the rifle you wanted and that the information helped you choose. We appreciate your positive feedback and are thankful for your time! Amanda - Customer Care Team
Great Turnaround
I was shopping for the components for a practice flag for my daughter. This was the best priced site. I expected the shipping to be slow since I chose the cheapest option, but was pleasantly surprised when it showed up the next day! Granted, I live in the same state (which I didn’t know upon ordering) but I’ve had other things take a week when coming from inside the state.
I love that the poles come with the tips already. I’ll be ordering a couple more for my daughter to grow into since she’s just in her first year of cadet guard.
25 March 2026
Reply from Band Shoppe
We're happy to hear that you found the best price and were pleasantly surprised by the fast shipping. We're glad the poles with tips will be helpful for your daughter's cadet guard. Thank you for your order! Amanda - Customer Care Team
Reply from Band Shoppe
We're happy to hear that you find our shoes great and well-engineered. Thank you for your positive feedback. Amanda - Customer Care Team
Shipping cost high, but good selection
Shipping a pair of gloves and a rifle strap for $16 is way too much.
I do however love the different selections on items.
23 March 2026
Reply from Band Shoppe
We appreciate your feedback and are glad you like our selection. Amanda - Customer Care Team
My granddaughter loved it
My granddaughter loved it! I got it for her birthday and she wants to start practicing for high school after her 8th grade color guard is over so she can get use to the size
19 February 2026
Reply from Band Shoppe
We're happy to hear your granddaughter loved the item! It's wonderful she's excited to practice and prepare for high school color guard. We appreciate your positive feedback. Amanda - Customer Care Team
Reply from Band Shoppe
Thank you for your review. We're happy to hear that it was easy to order. Amanda - Customer Care Team
Their website was easy to navigate and…
Their website was easy to navigate and my order was filled and delivered with no problems.
13 February 2026
Reply from Band Shoppe
We're happy to hear that our website was easy to use and your order was delivered without any issues. Thank you for your positive feedback. Amanda - Customer Care Team
knew what I wanted and your search…
knew what I wanted and your search option took me right where I needed to go entire transaction took about 10 minutes max. thank you
19 March 2026
Reply from Band Shoppe
We're happy to hear that our search option helped you quickly find what you needed. We appreciate your positive feedback and are glad the transaction was efficient for you. Amanda - Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.