Banfield Pet Hospital - Hutto Reviews 2

I hope and pray someone else sees this and decides to take their pet to another location. If this grotesque behavior is being covered up, lord knows what else is.
We had a major issue with the office manager at the Hutto, TX location.
They were understaffed and she was handling the work of a vet tech, so I am told.
My dog Jax and I were in a room one on one, and she flat out wouldn't let me leave. She kept asking if we wanted additional shots and services not covered in the wellness plan that also weren't regularly scheduled. I understand hitting numbers, but this was flat out being held without consent.
After being harassed with fear mongering about how sick my dog will get 5 or 6 times after saying no, I had to ask if calling the authorities will get me out of there.
Needless to say, a WILD experience. Horrendous salesmanship but more importantly, if this is happening to me it's happening to others and it's disgusting. When I was able to leave, I asked the front desk if we can cancel the plan we just signed up for and was told I cannot (which was a lie. It was within 4 days).
I spoke with a Dr. Kelly for an hour+ and she did everything she could to take accountability for the god-awful experience and stated she will work with her team and this person so that never happens again.

Fast forward some months and sure enough that same office manager put notes in our account about me being aggressive and they would only talk to my spouse about the dog. No notes left about the office managers actions whatsoever. The gas lighting to cover it all up is nuts!

I was contacted on 4/28 by a Dr. Toni Franken after submitting what had happened to corporate. She was polite but completely biased and only interested in looking out for the company not the customer who was badgered, harassed, and ridiculed.

If you want a corporate experience, use Banfield. They will make sure to eke out every last dime from you. Our 14-year-old cat was examined one week ago and we were told he was terminal. This week he went downhill quickly, stopped eating and drinking. Took him in to be euthanized today and they charged us an office fee even though he was seen one week ago and there were labs and records of his serious illness. We bought meds last week that we no longer need. They were unused. Would they refund our money for those meds? Of course not, but their front desk staff informed me that she would be keeping one of the medicines for her own cat (which she conveniently got free of charge thanks to us).