Bankinter Reviews 6

I called about fraud in my bank account, and they told me that I need to go to the police station. That's crazy. Also, they send my an email with some documents.
This is not my job

Very poor fraud management and extremely weak customer protection.

Both my father and I are clients of Bankinter, and we are currently dealing with two serious fraud cases that clearly show how ineffective the bank’s security and response systems are.

My father was the victim of a phishing scam over three months ago. Following Bankinter’s instructions, he filed official reports with both the Police and the Guardia Civil. Since then, the bank has repeatedly claimed that they would “contact him” or “issue a resolution”. This has never happened. We have called numerous times and only receive delays, excuses and vague promises. After more than three months, nothing has been resolved.

In my own case, about a month ago, my card details were stolen and fraudulent payments were made. Once again, Bankinter’s response was identical: report it to the Guardia Civil and wait. Based on my father’s experience, it is clear that this process leads nowhere.

These cases highlight a serious issue: Bankinter’s fraud prevention and detection systems are inadequate. Suspicious transactions are not properly flagged, customers are not protected in real time, and when fraud occurs, the bank appears to shift responsibility entirely onto the client.

I strongly advise anyone considering Bankinter — or anyone already banking with them — to be aware that if you become a victim of fraud, you may be left without support or resolution, even after providing official police reports.

This review is written to apply public pressure so that Bankinter finally takes responsibility and acts, both in my father’s case and in mine.