Bank of America Reviews 

have been a Bank of America customer for 16 years, and I can honestly say this has been the most disappointing banking experience I’ve ever had.

This isn’t about one isolated incident. Over the years, I’ve repeatedly found that Bank of America is unwilling to help its customers. If you overdraw your account, they charge you fees. If you ask for assistance, they simply quote their policies instead of looking for a reasonable solution.

My most recent experience was the final straw. Despite being a loyal customer for 16 years with direct deposit, they refused to make any effort to help. When I asked to speak with a supervisor, I felt dismissed instead of valued as a long-time customer.

Loyalty means nothing to this bank. They seem far more interested in collecting fees than building relationships with their customers.

After 16 years, I will be moving my banking elsewhere. I would not recommend Bank of America to anyone looking for a bank that values and supports its customers.

The operators are nice enough, however if you have more than time decent size transactions in the same date that are similar you're gonna be sent to fraud line to release use of your account/card. It's ridiculous we're in a public place the response time is up to hours at some times. If you have something two dollars or ten and you report fraud you're gonna hate it. They are gonna loose u in the vortex.

Poor customer service

I bought a car from a private seller that was financed by BOA. I wired the purchase amount to BOA, who after 4 hours, applied the funds to the sellers account which more than covered his balance. I asked for a notice of lien release and a title app. I was told three to 10 business days. I went to the DMV, who after a two hour wait, could Not give me a temp tag, because I had no release of lien. After a couple more hours with BOA, the results were the same. THANKS TO BOA, I HAVE A NEW CAR THAT I PAID FOR IN FUL,L, AND I CAN'T DRIVE IT FOR 10 BUSINESS DAYS.

I have been with this bank for over 25years and frankly nothing makes me more uncomfortable than this relationship. They are not out for you in any way. They are a better investment than a bank you can trust. Every chance they get they find ways to take my money. If you get caught up in their marketing you will pay for it for the rest of your life. Take a chance on another bank. I am going to leave these scoundrals despite our long history. Just because you screwed me for 25 years does not mean I amready to take another screw.25

I like the portal and almost every aspect of the App. The reason for the 2 stars is that I can't get through to customer service. over 1 hour a week ago and had to hang up. I am now on hold 32 minutes today and nothing... This is incredibly frustrating.

Worst experience that you can ever have with a financial institution.

Checked my account online today and saw a debit charge for $349.56 supposedly for my Tampa Bay Times subscription. I called the Times and they confirmed that my subscription was paid till 12/27/2026!! Called BoA, stayed on hold for 48 minutes! The person I talked to was absolutely no help. They suggested to freeze the account meaning a new account number. She did not understand how difficult that would be with all the deposits going into that account - Social security, military retirement, VA disability payment! Eventually the woman said 'Well, then you have to live with that charge"!! and then she ended the call!
Needless to say, that is not the answer I was hoping for.
Seems like BoA just does not care about long time customers and simply allows fraud to happen!

Worst Bank I ever had in my life.
I regret the day I apply to this bank
You said are a good bank ? So why somebody try to open an account online you approved without saying anything, everything looks good and then you come to say WE CLOSED YOUR ACCOUNT , for no reason !!!
Now I can’t receive my paycheck I got on this account
And you dare send me Debit card , details … FOR WHAT ???

I made a full pay of my credit card Bank of America did not take the payment from my bank account on April 24 2026 I did not receive a bill until June 28 saying that I missed 2payments me thinking that the payment for the hole debit was paid of on April 24 2026 they argued that their was insufficient funds but that never happened I went my bank and ask why did they not allow the payment to Bank of America and my bank told me that Bank of America fail to charge the payment and now my credit score went down 200 points and the customer service person did a awful service.

Bank of America is very unreliable I can’t never get to talk to anyone on the phone and at several locations send me to my app or phone to manage things myself, just a very bad experience.

The performance from Bank of America at Capital mall was perfect..They are very respectful managers. My two relationship bankers one was Pakistani who helped me with my business And Lucia Carlos a very professional banker gave me all the details about my personal and business account and signed me up with ADP. She is extremely professional. On point and consistent.

Trust is both the cornerstone of banking business and the DNA-level ethos of financial custodians. If a bank cannot/will not behave in a trustworthy manner, it does not deserve to be trusted with your earnings. That Bank of America consistently fails in every aspect of trust is borne out in the thousands of unhappy, angry, hurt, disappointed customers - nay, victims - on Trustpilot. That it displays its unforgivable arrogance in refusing to reply to negative reviews (the overwhelming majority) screams that it does not care one iota about anyone - except possibly the ultra-wealthy. I’m still in the throes of neglect & insult trying to resolve a five-day crisis surrounding access to MY money. Hope of professional courtesy, kindness, honesty, integrity & ethical conduct has long ago evaporated. I am looking elsewhere. Now!

I've been with Bank of America for 40 years and recently had the most disturbing experience with a branch in Kenmore, WA. I went into make a deposit, a transaction that should have taken 1 minute. I was second in line and was taken by an associate into his office to serve me more quickly. He proceeded to look at my financial accounts, including my brokerage accounts, and upsell me for 10-15 minutes, delaying the deposit so he could offer me products and services. It's is the slimiest financial transaction I've experienced ever, and this is a bank I've given 40 years of loyalty to. And when it was finally time to make the deposit, he walked me up to the cash machine in the lobby.

I spoke to the manager. It's clear he knows about the manipulation going on here. Then he gave me information about cashing a check that I know was incaccurate. Be cautious with BOA. After 40 years, I'm moving most of my assets elsewhere.

Terrible customer service. Everything is automated and to speak with someone in person is a long wait and hassle to get thru.

Extremely unprofessional customer service. I have to call 3 times on same issue (Airline incidental credits on Bank of America Premium rewards Elite credit card) and each time after hours on hold I'm receiving absolutely different answers on same question. On last call today after transferring call to Customer service manager this manager hang up phone in middle of conversation

My bank account was charged thousands by someone in a foreign country buying airline tickets. I reported the fraud within a couple of hours, and despite numerous phone calls and completely unhelpful online interactions, in which I specifically and clearly invoked Visa's zero liability fraud policy, I was not provided the provisional credit for the defrauded funds within five days, ten days, or ever. I contacted the airline, who has been far more helpful and responsive. Everybody reading this should lnow that there is no clear way to enforce the zero liability for fraud policy, so avoid this bank and avoid Visa if you want to keep your money safe.

I was the guy that used to argue with others on why BOA is the best bank in the US.
Today I stay quiet when this conversation come up.

Insane waiting time to speak to a representative!
Communication is all through Ai systems, no more customer care!
No intention in solving anything.
I dont know how long will i stay with them, not sure for too long..

If I had a choice here I would give B of A a minus since their service has always been the worse. Especially the one located on Santa Monica Blvd in West L.A . The manager if the branch was doing nothing sitting at his desk when asked to help he said he was busy and not available for st least ten minutes..They refused to give my belongings and I called the police on them. The girl called Aiza said you are going to lose and making a mistake b calling the police and I was heading to the police station in West L.A & found this amazingly helpful officer on his way and asked for his help. Officer Brown followed me to the bank and asked soon as he arrived & they saw him with me they said your belongings were waiting for you which was a surprise because I was kicked out before I arrived with the police. So you see once you stand up for your rights things work out. Although this makes B of A to look even worse than it is with their service because an officer had to show up for them to get their act together. Never going back there & will let everyone know so they won’t go through that horrible experience like I did. But I guess you live and learn.

We went to the Tulsa Branch in Yale, & found the Ladies that helped Us were fabulous! They were especially patient & kind & answered all Our Questions & Concerns. Their Names are Abril Ngu, & Meranda Moreno! We have been using this Branch for Years, & Highly recommend them! Today I was amazed how generous they were with the time it took to answer all Our Questions! I’m a senior still in a grief mode since my husband passed away months ago, so My Daughter asked many Questions on my behalf! So please recognize their outstanding customer service!!