I bought from them before checking reviews. (yes yes i know) but to be honest, they really seem like they're trying to improve their customer service. they were great at redesigning my sticker so they... See more
Company replied
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Review summary
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The flags are good quality which I have have before. Requested a Banner after seeing they were free for Charities and Non-Profits. We were turned down because we don’t have a charity number , but as a... See more
Company replied
I had a great experience with BannerBuzz UK. The ordering process was seamless, the customer support team was highly responsive, and my banner clips arrived right on time. The clips themselves are stu... See more
Company replied
Company details
Written by the company
Design Print Banner Ltd. (DBA: bannerbuzz.co.uk) was established with a vision to capture online retail markets. With our parent company's 20+ years of experience in the sign business and our state-of-the-art printing technology, bannerbuzz.co.uk offers wholesale prices to retail customer. We focus on quality, value and service, and are one of the larger flex-vinyl sign printers around. Using cutting-edge printing processes and World Wide Web technology, our ready infrastructure and industry experience allow us to offer high quality products at wholesale prices.
Contact info
London, United Kingdom
- 08082812761
- sales@bannerbuzz.co.uk
- www.bannerbuzz.co.uk
3.0
Average
732 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I don’t know what all the bad reviews…
I don’t know what all the bad reviews are yes shipping is a bit delayed but it’s worth the wait the signs are high quality and really good 😊 so happy with them
23 February 2026
Unprompted review
Reply from Bannerbuzz
Hi Hollie, thank you so much for your kind words and thoughtful feedback. We’re glad to hear that you found the signs to be high quality and worth the wait. Your happiness means a lot to us, and we truly appreciate your patience and support. We look forward to serving you again soon.
Promised refunds- should not be this difficult!
Initially was fine but had to change part of the design, was clear designers did not understand what was put and then went in an endless loop
Since been promised a refund confirmation within 4-6 hours 4 times and instead just keep getting people wanting to book designers in for me even though it would be after my event now
Avoid I am afraid, would have continued to use them but the constant being told I will be refunded and then getting something else is not good.
22 February 2026
Unprompted review
Reply from Bannerbuzz
Hi Mark, Thank you for sharing your feedback. We sincerely apologize for the experience you’ve described and understand your frustration regarding the delays and miscommunication.
We would like to review this matter on priority and ensure it is resolved appropriately. Kindly email us at reviews@groupbayport.com with your order details and contact information, and our team will assist you promptly.
We appreciate your patience and the opportunity to make this right.
scam
scam. I ordered rush delivery and the delivery cost was £34 plus I paid an extra £11.99 for end to end service. Not only was the item not delivered, their website claims it has been delivered but if your follow the UPS tracking it says it’s still in India. Customer service team seems to be a copy and paste response that never answers the question you’ve asked. Scam
23 January 2026
Unprompted review
Reply from Bannerbuzz
Hey Caroline! As per our records, your concern has been addressed to your satisfaction and a full refund has been initiated for your order. Thank you for your cooperation throughout. Feel free to contact us in case you require any further assistance.
Just terrible
Just terrible. Everything seemed to be going fine with my order. When they sent me the final proof they had added a weird transparent grey box over part of my design. I tried to explain this to them but it looks like their design team is outsourced to India and they simply couldn't understand what I was saying so everything ground to a halt. Also received completley innapropriate responses to my emails indicating either they hadn't been read properly or the person responding simply didn't understand English. Just a complete waste of time. Avoid.
21 January 2026
Unprompted review
Reply from Bannerbuzz
Hello James, we sincerely apologize for the inconvenience caused. As per your request, our team has canceled the order. However, we understand your concern and will certainly take it into consideration to help improve the customer experience.
Service non existent
Never having ordered printed media before I used this company as it seemed easy. I got a deck of collector cards, and upon receipt the artwork had been shrank to the middle of the card. When I raised a complaint I was directed to the fact that I had apparently approved a thumbnail sized mock up and they now refuse to lift a finger to assist me. Money wasted, cards in the bin.
6 January 2026
Unprompted review
Reply from Bannerbuzz
Hello Dave, we sincerely apologize for the inconvenience caused to you. Our team has contacted you via email and offered a full store credit as a resolution. They are currently awaiting your response.
We truly value your feedback and will take it into consideration to further improve the customer experience.
If I could give them zero I would
If I could give them zero I would , worst company to deal with , ordered from them early November and still waiting for my order , chased many times and was told to order again if I wanted it but would need to pay again , would 100 % not recommend them to my worst enemy let alone friends and family, not often I write a bad review but in this instance they totally deserve it .
12 December 2025
Unprompted review
Reply from Bannerbuzz
Hi Justin, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Kind of okay?
I bought from them before checking reviews. (yes yes i know) but to be honest, they really seem like they're trying to improve their customer service. they were great at redesigning my sticker so they could print it and took feedback well. it is a few days late but as it's for personal use it doesnt matter for me. i'd say the fake address is because of the discrimination indians face although no guarantee. it's due tommorrow and i'll update on wether its genuine or not.
25 November 2025
Unprompted review
Reply from Bannerbuzz
Thank you for your feedback. We are glad to know that you are satisfied with the service you received.
However, we are sorry to note your disappointment regarding the delivery and address. Unfortunately, we are unable to find any order under the name or comment provided in your review. If you have any concerns, please feel free to raise a ticket from your BannerBuzz account, and our team will be happy to assist you.
Additionally, please note that we are a global business, and the website displays our registered business address. As mentioned in our Terms of Use, we cannot guarantee where the production of each product and order will take place. Your order may be manufactured in the United States or abroad.
They are scammer!!!!!!!!!!!!!!!!
They are scammer!!!!!!!!!!!!!!!!
I Ordered a banner, paid quick ship £34 for delivery on Wednesday to get by Friday.
But it came on Monday mid day.
I asked refund the delivery fee at 8th of Nov 2025, but never never never refund me.
I emailed and call to the customer service many times , and the Indian lady said will be back to my bank account.
But until today, I didn't get it.
I can see the same problem with other customers.
That means the company is Scammer!!!!!!!!!!!!!!!!!!!
Don't waste the time to order from this company.
8 November 2025
Unprompted review
Reply from Bannerbuzz
Dear Customer, We sincerely apologize for the inconvenience and frustration you've experienced. We take your concerns very seriously and are committed to resolving this issue for you.
To assist you further, please email us at reviews@groupbayport.com with your order number in the subject line. This will help us locate your order and expedite the refund process for the delivery fee as promised.
We appreciate your patience and look forward to resolving this matter promptly.
Excellent service
Excellent service, quality of the work was top notch and items made to specification
23 October 2025
Unprompted review
Reply from Bannerbuzz
Hey Alan! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The worst service ever
The worst service ever. Ordered a banner, paid quick ship £34 for delivery on Monday, Monday comes no order, called customer service who promised today ( have email as proof, said will be Tuesday, again no order.
Finally gets delivered over a week later than the quick ship £34, at that point didn’t need the flag however refused to refund due to being custom.
27 October 2025
Unprompted review
Reply from Bannerbuzz
Hi Emma, We’re truly sorry for the delay you experienced with your order. Our team has already reached out via email with a resolution and a store credit has been offered. Kindly check your inbox and confirm so we can ensure everything is taken care of for you. Your feedback is valuable and we will consider it for a better experience in future.
Fantastic - good quality & arrived early!
Our branded vendor table runner looks fantastic, and the team was able to turn it around incredibly fast - it arrived one day earlier than the shipping guarantee, and represented our brand fantastically during the show we needed it for. Will definitely be coming back if we need to order any more branded items for our business!
14 October 2025
Unprompted review
Reply from Bannerbuzz
Hey Marie! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great on price and quality delivered…
Great on price and quality delivered quickly also helped you through each step of the order..
6 October 2025
Unprompted review
Reply from Bannerbuzz
Hey Stephen! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Accurate, timely, reasonable pricing
Accurate print, timely delivery, reasonable pricing.
9 October 2025
Unprompted review
Reply from Bannerbuzz
Thank you for your positive feedback! We're delighted to know you were happy with the print accuracy, on-time delivery, and pricing. We appreciate your trust and look forward to serving you again!
Reply from Bannerbuzz
Hey! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Really easy site to use
Really easy site to use. Prompt feedback. A little confusion which delayed things initially but didn’t hold up the project.
Thanks again.
1 October 2025
Unprompted review
Reply from Bannerbuzz
We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
DO NOT USE!
DO NOT USE!
I have spent £160 for a banner and red carpet with express delivery to ensure it had enough time to get here. It is now the day before my event and I have been on the phone with Buzzer Banner and UPS to be informed there’s no way for me to get my package. Their reasoning is the deliveries were unsuccessful, despite there being someone at my properties both times!
Neither Buzzer Banner nor UPS can give me a straight/clear story and now Buzzer Banner are trying to hold onto my money!
Go anywhere else! These people are a joke.
10 October 2025
Unprompted review
Reply from Bannerbuzz
Hi Olivia, We deeply regret the trouble caused to you. Your concern has been re-escalated to the team. Our team will connect with you at the earliest. Your patience is deeply appreciated.
Late delivery
26 September 2025
Unprompted review
Reply from Bannerbuzz
Hi Max, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Reply from Bannerbuzz
Hey Neil! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
After some miscommunication with the…
After some miscommunication with the order, I had a quick and satisfactory response and the order was then dealt with in due course. The material appears to be of a high standard. I am thrilled with it!
7 October 2025
Unprompted review
Reply from Bannerbuzz
Thank you for your thoughtful feedback. We’re glad to hear that your concerns were addressed promptly and that you are pleased with the quality of the material. We appreciate your patience and are delighted that the final product has met your expectations. Should you need any further assistance or have future projects, please don’t hesitate to reach out.
Items arrived safely
Items arrived safely. Blower worked and then noise of bits in fan. Found fan mount screws apart in fan housing. Refit screws and tighten others. Now happy bunny.
7 October 2025
Unprompted review
Reply from Bannerbuzz
Hi Mark, Thank you for your update. We're glad to hear that your items arrived safely and that you've been able to resolve the issue with the blower.
We sincerely apologize for the inconvenience caused by the loose screws and appreciate your initiative in fixing the issue. Your feedback is valuable and will be shared with our quality control team to help prevent similar occurrences in the future.
We're pleased to know everything is now working well, and we're happy to have you as a satisfied customer! If you need any further assistance, please don’t hesitate to reach out.
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