Banyo Reviews 

886
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing wonderful feedback about their online purchases and overall transactions. Customers frequently praise the incredibly helpful staff for providing expert advice, staying in close contact, and ensuring that orders arrive safely and promptly. Consumers truly love the exceptionally high quality of the products and deeply appreciate the smooth purchasing journey from the initial inquiry right through to final delivery. Some reviewers were not happy with occasional delivery delays or unexpected minor issues involving missing parts from manufacturers. Despite these minor logistical setbacks, people noted that customer support went above and beyond to quickly resolve the problems and keep everything on track.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Product

Reviewers mention positive feedback about product quality, competitive pricing, and availability. Consumers... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting prompt arrivals and excellent... See more

Order

Customers consistently note positive experiences with order processes, highlighting helpful phone advice and... See more

Service

Consumers find service to be exceptionally positive, praising the helpfulness and professionalism of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Yasser has given nothing but 5 star customer review. My utility sink was ordered as per guidance but when try to fit it was correct size as not enough space for worktop. Supplier had initially said th... See more

Rated 5 out of 5 stars

Banyo is the best for customer services, I ordered bathroom items and delivery was prompt in good faith. Special thanks to Mr. Yasser who is always there to attend with professional help in any circu... See more

Rated 5 out of 5 stars

Had a couple of issues with my order, first with part of the order missing and then the item sent from the manufacturer had some fittings missing. I never judge a company by their mistakes as these th... See more

Rated 5 out of 5 stars

Really helpful and proactive agent, sourcing an additional product that wasn't initially listed on their own website. Very competitive price and order arrived on time. This is my second time buying t... See more


Company details

  1. Bathroom Supply Shop
  2. Bathroom Renovator
  3. Boiler supplier
  4. Fireplace shop
  5. Central Heating Service
  6. Plumbers' merchant

Written by the company

Banyo is Leicestershire's largest independent bathroom, kitchen and bedroom retailer, with nationwide delivery. Banyo offers top UK brands at affordable prices. For best deals, call us today on 0116 274 4059


Contact info

4.9

Excellent

TrustScore 5 out of 5

886 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(886)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service and prompt…

Excellent customer service and prompt delivery. Yasser went out of his way to find the special item of sanitary ware required and arranged for delivery to site within a week. Would use any again.

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Yasser

Yasser was excellent- very friendly and helpful. He went the extra mile to sort out a complicated delivery schedule, helping to avoid a delay in our project.

9 September 2024
Rated 5 out of 5 stars

Good Service and Value

The sink was cheaper from Banyo than anywhere else (saved me around £50!) and was delivered within the time stated. I would recommend this company.

6 September 2024
Rated 5 out of 5 stars

I have no real complaint of Banyo I did…

I have no real complaint of Banyo I did not read all of the delivery information! Having placed the order only picking up the 3 to 4 day delivery time frame. Ricky got back in touch by email saying that the supplier had quoted 4 to 6 week delivery time frame and was this acceptable or did I want to cancel the order. I said OK and any questions I had they looked into and got back to me. One question was about a text which said the shipper did not have a full address. There were some things in the text I did not like. So I emailed Ricky about it and he confirmed that the shipper did have my full address and I should be careful if I replied to it. So I think that says it all and yes I would use them again.

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service - great service from Yasser and the Banyo team. There was a hitch with the supply of our bath - nothing to do with Banyo - and Yasser went above and beyond to get it resolved. Would definitely recommend.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Really helpful when speaking to the…

Really helpful when speaking to the company on the phone. I was able to arrange a quicker delivery than the suggested delivery time. Great communication until the bath was delivered. Very happy with the quality of the bath.

21 August 2024
Rated 5 out of 5 stars

Excellent service

I received excellent service from this trader and spoke with Yasser on many occasions. He is extremely helpful from the moment I decided on my purchase to advising me when my delivery was taking place. I would highly rate and wouldn’t hesitate in using them again.

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service, great pricing.

Very competitive pricing and Excellent customer service from a fast and efficient response to a product query all the way to purchase where the product arrived on time as stated. They even rang to inform me about delivery and check that I was satisfied with the product and service after it had arrived.

Thank you Banyo. Highly recommended.

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Well done Banyo!

From the instant that I placed my order online I have nothing but praise for the customer service offered by Banyo. They let me know what would be happening with my order and when, as companies often promise but seldom deliver. Well done Banyo!!

3 September 2024
Rated 5 out of 5 stars

Ordered a valor gas heater from banyo

Ordered a valor gas heater from banyo
Delivery was super fast and the driver was very friendly
The delivery was followed up with a curtesy call by yasser which was a great help
Brilliant service all round
Would definately recommend this company

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Going above & beyond

Despite them being let down by the supplier with our bath, Yasa phoned me as soon as I ordered to make sure the delivery date would be ok and continued to keep me fully informed throughout with regular updates and sourcing alternative options in case the delivery was further delayed. I would highly recommend using Banyo.

29 August 2024
Rated 5 out of 5 stars

Awesome service

Awesome service, speed, product. They put many to shame with their care, diligence and speed. Thank you!

23 August 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Found Banyo through a Google search, looking for a shower screen.
All the way through until delivery communication was excellent, even calling with delivery updates. Would recommend.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Another delivery and great service

Got what I wanted when you said at a price I liked but above all yasser the delivery driver was so polite and extremely helpful and a joy to meet
These are you people that make a bad better and a good day even better
Ron

30 August 2024
Unprompted review
Rated 4 out of 5 stars

Responsive customer Service

Ordered a Blanco stainless steel tap. Despatch was not immediate, as I had expected, but my query was very speedily answered by Yasser. The customer service I received was very helpful, and when the item arrived it was well packed. I would most definitely use this company again.

15 August 2024
Unprompted review

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