Yasser has given nothing but 5 star customer review. My utility sink was ordered as per guidance but when try to fit it was correct size as not enough space for worktop. Supplier had initially said th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Bathroom Supply Shop
- Bathroom Renovator
- Boiler supplier
- Fireplace shop
- Central Heating Service
- Plumbers' merchant
Written by the company
Banyo is Leicestershire's largest independent bathroom, kitchen and bedroom retailer, with nationwide delivery. Banyo offers top UK brands at affordable prices. For best deals, call us today on 0116 274 4059
Contact info
64 St Barnabas, LE5 4BD, Leicester, United Kingdom
- 0116 274 4050
- info@banyo.co.uk
- www.banyo.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If I could give 6 stars I would
If I could give 6 stars I would. These are good people. So refreshing to get sensible help rather than having to chase things. SO GOOD.
Thank you YASSER
Banyo is the best for customer QUALITY.
Banyo is the best for customer services, I ordered bathroom items and delivery was prompt in good faith. Special thanks to Mr. Yasser who is always there to attend with professional help in any circumstance regarding orders and in general. Very polite gentleman. Wish him all the best.
Banyo has all quality products.
Yasser was fantastic
Yasser was fantastic. I had a real struggle finding a specific fire that my mum wanted. Yasser helped me so much and kept in communication throughout.
Yasser & team at Banyo was excellent
Yasser & team at Banyo was excellent. Wouldn’t hesitate to use again, kept us informed every step of the way.
Excellent comms
Excellent comms, professional service, good price and recommended company
Elica Lullaby cooker hood
I recently bought a kitchen extractor just because that was the best price on the website.
Overall I’m very happy with the service, quick responds and fast delivery.
Thank you again
Excellent service
Excellent service. Ordered a radiator (to match an existing one). Got a call to check the size and the radiator was delivered the next day. Was nice to be able to speak to someone to check I was ordering the right thing!
First class service. Well done Yasser and Banyo
Yasser and all the team at Banyo were extremely helpful. From thre moment my call was picked up, Yasser helped me out with a problem with my Bette bath...I needed handles/grips for the inside of the bath that were specific to my model and I couldn't find them anywhere but Yasser didn't let me down. Fisrt class all the way. Thank you :))
Outstanding!
I am very impressed by my experience of shopping with Banyo. I am particularly grateful for Yasser's support and guidance. Yasser's professionalism and commitment to providing the best service is outstanding.
Excellent service from start to finish
Excellent service from start to finish
Ordered a Matki shower door, best price I could find online
Kept me to speed from point of order until delivery
Wouldn’t hesitate to use again or recommend
Simply excellent service, rarely found with online stores
When ordering a bath from Banyo, whilst on my final phone call to Yasser - I happened to mention I was buying Grohe shower equipment. Well, Yasser mentioned that they were pulling out of the UK market - this was so helpful to know because it would have affected our guarantees and future ease of ordering spare parts. He mentioned Hansgrohe as a possible alternative. I went off, did my research and as it turned out they seemed to be an excellent recommendation. I worked out the items I needed, then came back to Yasser with a shopping list - he got me prices, a quick ordering time and even price-matched a few items from a competitor. I ended up putting quite a big order second order through with Banyo, which was with zero sales pressure and plenty of help. I am so impressed with Banyo - flawless service from Yasser. I will be recommending to friends. Thank you!
Good pricing and fantastic customer service
My product (Matki Illusion Quintesse Shower Enclosure & Tray) was available at a highly competitive price from Banyo.
Yasser from Banyo proactively contacted me and kept me informed of progress several times. He even rearranged a courier when the intended delivery driver was unable to deliver. Fantastic customer service from Yasser.
Yasser was very helpful in keeping us…
Yasser was very helpful in keeping us updated with the order. We ordered a franke sink and needed it before the worktop templating. It arrived on time and was kept informed after the purchase. Would recommend
Great service and follow up..thank you…
Great service and follow up..thank you very much.
Yasser has given nothing but 5 star…
Yasser has given nothing but 5 star customer review. My utility sink was ordered as per guidance but when try to fit it was correct size as not enough space for worktop. Supplier had initially said they won't give a refund as its outside 24 day window. Yasser had seen that the box was only just opened and brand new. He had negotiators with suppliers and managed to get me a refund. A fantastic service.
Good communication with an actual person
Ordered a new sink for a family member so delivery to their address. I was able to speak and email the same person throughout. Delivery on time, plenty of updates. Thankyou Yasser!
Excellent service in dealing with an…
Excellent service in dealing with an unusual order. Yasser and his colleagues really went out of their way to make sure that we got what we wanted and that, so far as they could achieve it, it would work in the circumstances I described. Hard to think that they could have done better!
Great customer service
Yasser at Banyo provided regular updates so I was always aware of where my purchase was. There was a slight fault with the tap which was swiftly resolved within one week. This was greatly appreciated.
Very Prompt service
Very Prompt service and very professional service.
I was kept well informed at every stage of my purchase, and Yasser was very helpful in completing my order.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








