Banyo Reviews 

886
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing wonderful feedback about their online purchases and overall transactions. Customers frequently praise the incredibly helpful staff for providing expert advice, staying in close contact, and ensuring that orders arrive safely and promptly. Consumers truly love the exceptionally high quality of the products and deeply appreciate the smooth purchasing journey from the initial inquiry right through to final delivery. Some reviewers were not happy with occasional delivery delays or unexpected minor issues involving missing parts from manufacturers. Despite these minor logistical setbacks, people noted that customer support went above and beyond to quickly resolve the problems and keep everything on track.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Product

Reviewers mention positive feedback about product quality, competitive pricing, and availability. Consumers... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting prompt arrivals and excellent... See more

Order

Customers consistently note positive experiences with order processes, highlighting helpful phone advice and... See more

Service

Consumers find service to be exceptionally positive, praising the helpfulness and professionalism of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Yasser has given nothing but 5 star customer review. My utility sink was ordered as per guidance but when try to fit it was correct size as not enough space for worktop. Supplier had initially said th... See more

Rated 5 out of 5 stars

Banyo is the best for customer services, I ordered bathroom items and delivery was prompt in good faith. Special thanks to Mr. Yasser who is always there to attend with professional help in any circu... See more

Rated 5 out of 5 stars

Had a couple of issues with my order, first with part of the order missing and then the item sent from the manufacturer had some fittings missing. I never judge a company by their mistakes as these th... See more

Rated 5 out of 5 stars

Really helpful and proactive agent, sourcing an additional product that wasn't initially listed on their own website. Very competitive price and order arrived on time. This is my second time buying t... See more


Company details

  1. Bathroom Supply Shop
  2. Bathroom Renovator
  3. Boiler supplier
  4. Fireplace shop
  5. Central Heating Service
  6. Plumbers' merchant

Written by the company

Banyo is Leicestershire's largest independent bathroom, kitchen and bedroom retailer, with nationwide delivery. Banyo offers top UK brands at affordable prices. For best deals, call us today on 0116 274 4059


Contact info

4.9

Excellent

TrustScore 5 out of 5

886 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(886)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Blanco sink

We ordered a Blanco sink and on opening the package we noticed there was a corner of the sink that was broken. We immediately let Yasser at Banyo know and he immediately reordered a replacement sink.
This is our second time of ordering through Banyo and would highly recommend them. Thank you Banyo for your continued first class customer service.

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service unsurpassed…

Excellent Customer Service unsurpassed by anyone else.
My consignment was delivered promptly, and Yasser from Banyo phoned to confirm the delivery date.
The Bette product from Germany was superb engineering. By far the best method to fix a bath to the wall.
Allround superlative customer experience.
"I will be back!"

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Great price and service

Great price and service. Would highly recommend. Great communication re updates of readiness of the order and expected delivery and arrival. Very happy with with my order and the service.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

FIRST CLASS

Initially drawn to this company due to the price. I then dealt with a guy called Yasser, who could not have been more helpful. The whole experience of dealing with this company was first class.

7 February 2025
Unprompted review
Rated 3 out of 5 stars

Delivery Charge:

Delivery Charge:
Having entered my postcode to check for Delivery Charge the screen indicated £0,
After I made my purchase an operator called me asking if I had selected 'Click & Collect, I did not select this radar button, the system showed my order WAS for delivery too my address?
There was no indication of a £25 delivery charge, this had to be paid separately AFTER I had made my purchase.

24 January 2025
Rated 5 out of 5 stars

Amazing Customer service!!

Customer service has been amazing, items safely delivered, (not fitted yet). Banyo have been a breath of fresh air, going back to making you feel that as a customer you are impotant to them, a shame they are a rarity. Thank you for all your help

24 January 2025
Rated 3 out of 5 stars

Good and fast delivery but i was…

Good and fast delivery but i was disppointed with the website. Paid £600 and there was no mention of delivery cost £15, until i was emailed to pay more. This was bought for someone else and if i was paying this myself i would have cancelled the order as i think this is very misleading

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Yasser was brilliant

Yasser was brilliant, arranged for new tap levers to be delivered to me straight from the manufacturer, all free of charge. Excellent customer service.

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I needed a set of Bette bath mats as a Christmas present at short notice. Banyo customer service went above and beyond trying to get the items and deliver them to me. They kept in touch throughout by phone and email to keep me informed - brilliant customer service by Yasser! Would thoroughly recommend this company - great prices and great service!

23 December 2024
Unprompted review

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