Barbour Reviews 

I purchased
Barbour Maxwell waterproof leather chukka boots in brown from asos. I can quite honestly say they are the worst pair of boots i have every purchased. Rubbed in some sort of wax, this comes off as soon as you minorly scuff them. I have been issued a refund but it isnt the point. Really disappointed

Bought an Isla handbag just over a year ago.
The clasp broke and reported it to Joe in customer services.
Despite being outside the 12 month window, I was sent a link to print off a label, I contacted Royal Mail who collected it from my door on Friday and today, Monday, a new bag arrived.

Thanks Joe!

Had a small issue with my product, but customer service has really been helpfull and reactive. They found an appropriate solution. Really professional !

Hello the alteration service at Barbour is excellent.
My beadnell navy jacket sleeves were a bit shorter than I wanted when I wore a chunky jumper, so I had them altered, initially the lining was a bit off but they corrected it asap and free of charge.

Barbour coats really are an investment and a reminder that quality is a good investment.

We ordered a large quantity for our customers and Chloe Inskip was brilliant when it came to making this happen for us. Very patient when we had to go back and fourth regarding stock and quantities. Her customer service was admirable.

Hi Barbour, I’ve just received my jacket back after being re-waxed and a minor repair - am so thrilled with it, it looks absolutely amazing! I just wanted to say a big thank you to your employees who have done this, great job! 👏 💪❤️👍

I bought a couple of very nice Barbour dog collars. Looked great until they began to really smell after they got wet. I have never had this problem with leather dog collars before. I returned them ..and they inspected them. Amazingly they refused to send refund or replacement. Shockinly bad customer service from such a premium brand.

Very hedlpfujl staff who arranged for replacement boots immediately.

Sent my bag that i have used for 5 years to be rewaxed as this was now an option. Kept up to date the whole time and came back quicker than expected and looking like a brand new bag. Looking forward to sending my wax jacket in the summer to get it ready for winter.

Also just generally love the brand as I buy a lot of there tshirts and coats always hard wearing and last ages

I bought a pair of Boat Shoes - The rubber soles split and I contacted Barbour Customer Service who immediately offered a replacement. The efficieny of the process was excellent - Replies was quick ,even over the weekend.Very impressive customer service from a great brand .

Second time I have used Barbour’s reproofing/cleaning and repairs service. Highly recommend if you value sustainability. Comes back like new. Excellent service.

I was brought a pair of wellybobs as a gift I had one winter out of them. They have split in several places. I reached out to Barbour being a renowned brand, they have offered no help or explanation why this has happened. I know of 2 others people who have had the same issue.
If you want a pair choose anything but Barbour.

Fabulous customer service. Cannot thank Joe enough for his help with my issue

I purchased a CP Company x Barbour jacket just over a year ago, worn only three times and stored carefully in its dust bag ever since. When I recently went to wear it, I noticed a significant flaw: the zip for the hood—located under the collar—has stained the entire collar area. Unless the collar is permanently kept up, the staining will continue to worsen.

For a jacket that cost over £600, this is completely unacceptable. I reached out to Barbour, and their only solution was to cover the damage with replacement material—hardly an adequate fix for such a costly item. There was no offer of repair or replacement, despite the clear design flaw and minimal use.

This experience has been incredibly disappointing. These waxed jackets are far more trouble than they’re worth, and I certainly won’t be purchasing from Barbour again. If you’re considering one, I’d strongly advise against it.

Fantastic service from excellent friendly staff

I loved my waxed jacket but had only worn it a handful of times. It was like brand new but smelt of stale wax. The only way to resolve this is to send it off for clean and rewax which is over £100!

Only buy a waxed jacket if your happy to keep paying for the up keep

Customer services (Joe) have been fantastic at swiftly handling a broken collar ordered by myself on “another website” who completely ignored my correspondences. I emailed Barbour on the chance as it was their product and they took complete sympathy and responsibility. Asked me for simple pictures and purchase details and it’s already in hand to be replaced. Exactly why I will keep ordering from this brand and have done so for many years! My first item to fail and we have had a lot of dog wear and so my first experience with the care team couldn’t have been better! Keep up the good work.

My repair return was lost in the post. I followed-up the problem just a fortnight before a trip to London - as I like to act the Country Squire amongst the long black coats of my peers. Within a couple of days of letting them know, Barbour had allocated a replacement garment to me, and put it into the factory to have the sleeves shortened as I had requested. The brand new jacket arrived two days before my journey - so I was able to stand on a cold and draughty station platform in the middle of the night - warm and cosy in my eighth Barbour coat.

I sent my jacket off for a repair and rewax the jacket came back to me 3 weeks later it had been repaired but not rewaxed, I had then to send it back to them to get rewaxed, when I got the jacket back it was a second rate job they had not waxed the jacket in places and very bitty
I got in contact with barbour they said to hang it up for two too three days how can that work where they have not waxed it, basically fobbed me off
I will never use them again

I bought some Barbour Kingham ankle wellington boots in November 2023 from outdoor and country. I was unhappy with a problem I had with the boots and was advised to contact customer services at Barbour directly. I wrote to customer services at Barbour who were very helpful and generous and have replaced the boots with a more expensive boot which has helped to reinstate my faith in the Barbour Brand.