Barclay and Hurst Opticians Reviews 

54
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Malcolm did a great job sorting my prescription for varifocals, my vision is now seamless, no matter what I am doing whether that's using a desktop, laptop, driving or reading in low light. Ange was g... See more

Rated 5 out of 5 stars

Excellen, friendly customer service and any enquiries were dealt with quick and effectively. I ordered a pair of Ralph Lauren Polo glasses online in the winter sale. I was a bit sceptical because they... See more

Rated 5 out of 5 stars

I have just ordered glasses for a second member of my family after the brilliant service I had from Barclay & Hurst. On both occasions, the High Street price for our glasses was £230. On my pair, I pa... See more

Rated 5 out of 5 stars

They did not have my original frames but with guidance and support form Tejal I quickly found frames I was equally pleased with. Agreed on my frames then quickly arrived by recorded delivery and I am... See more

Company details

  1. Health & Medical

Information provided by various external sources

At Barclay and Hurst Opticians you can save 60% off on designer glasses and sunglasses online. Our easy to use website stocks some of the biggest eyewear brands such as Prada, Giorgio Armani, Oakley, Tom Ford, Ray-Ban, Polo, plus many more. All our prescription glasses come complete with single vision lenses, original brand case and cloth, and a two year guarantee.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

54 reviews

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4.7

All reviews

(54)

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Rated 5 out of 5 stars

Gorgeous designer eyewear at unbeatable prices

Gorgeous designer eyewear at unbelievable prices.
Customer service team were extremely helpful and friendly in dealing with my many questions. A small issue was resolved quickly and professionally to complete satisfaction.
Would definitely recommend to everyone!

6 August 2018
Unprompted review
Rated 5 out of 5 stars

5 Stars

Super fast free delivery, easy transaction and item in perfect condition.
Loved it so much I bought another pair in a different colour. I will definitely use again and will (and already have) recommend to my friends ⭐️⭐️⭐️⭐️⭐️

16 July 2018
Unprompted review
Rated 4 out of 5 stars

Out of stock frames

I have ordered glasses from you before and been extremely pleased with the service I received. This time, when I ordered the frames, on the web page it said the frames I chose were in stock, so I ordered them and sent my prescription. They didn’t tell me that in fact the frames were not in stock and it wasn’t untill I contacted you quite a few times, did I finally find out the frames were not in stock and in fact the frames had been discontinued. I had paid for both frames and lenses at the time of placing the order. So I surched on line and found a pair in Hamburg which were sent to me first class which I then sent onto you. After you received the frames it just under a week before I finally received my glasses (unfortunately it came between a weekend. All took about one month
I am very pleased with my frames and lenses in the end.

14 July 2018
Unprompted review
Rated 5 out of 5 stars

Professional, friendly and excellent value

The eye test here is always extremely thorough with additional tests for glaucoma etc. The service is always friendly yet thoroughly professional. The prices for Oakley prescription glasses were extremely competitive with a 25% online promotion. The service was very quick with the glasses received in a few days. I've been going to B&H for my annual test for more than 5 years and can definitely recommend them.

10 May 2018
Unprompted review
Rated 5 out of 5 stars

Highly recommended!!!

Highly recommended!!!

Purchased a 3 frames 1st to see see which one I preferred. Once I decided on which one O wanted. I returned all 3 and got lenses for my selected frames. Really straightforward and great customer service.

Prices are great too!

8 March 2018
Unprompted review
Rated 5 out of 5 stars

Couldn’t be better.

I placed an order with Barclay & Hurst on Sunday 21st January, for a pair of Ray Ban frames with prescription lenses, I hadn’t used the company before, so I was unsure of what to expect with waiting times.

I received an email from Barclay & Hurst the next day, informing me that they were acquiring my lenses and to my surprise, on the Thursday I receive another email confirming my glasses had been posted to me.
Sure enough, my glasses arrived on Friday and they are absolutely perfect.

I could not have wished for better service, from ordering them to wearing them in 5 day’s flat, in my view is very impressive.

I’m not the sort of customer who would accept poor service or less than perfect goods, I am quite happy to complain when things aren’t right and I’ll persist until they’re put right, but I also give credit where it is due and Barclay &Hurst gave me excellent service, at a very competitive price.
I’m delighted with my glasses and will certainly be using them again in the future as well as recommending them to family and friends.

30 January 2018
Unprompted review
Rated 5 out of 5 stars

Spot on. Impressive.

I ordered Rayban 5228 Havana prescription glasses on a Sunday evening online. They arrived Wednesday. Cost £80 including prescription lenses. The same glasses were £230 at Boots. Plus they rang and emailed me to keep me informed.

Every box ticked. Well done Barclay and Hurst.

29 January 2018
Unprompted review
Rated 5 out of 5 stars

I ordered a pair of prescription Ray …

I ordered a pair of prescription Ray Ban glasses on boxing day, on sale, with extra thin lenses. I received them in 6 working days. The prescription and lenses work perfectly and I am very happy with my order. I would highly recommend.

6 January 2018
Unprompted review
Rated 1 out of 5 stars

Order never recieved! Avoid!

I ordered a pair of Ray Ban sunglasses in the Black Friday sale and never recieved them, I lost £85 to these people, please don’t do the same. Avoid and shop elsewhere.

2 January 2018
Unprompted review
Barclay and Hurst Opticians logo

Reply from Barclay and Hurst Opticians

I'm sorry to hear you are unhappy Amy

We have proof of signed delivery to your given postal address and we are presently investigating with Royal Mail to understand what has happened with your parcel.

Rated 5 out of 5 stars

I recently ordered a pair of glasses …

I recently ordered a pair of glasses from Barclay and Hurst and they had a mild imperfection in the coating that was applied. I noticed this and Barclay and Hurst offered to remake the lenses as a gesture of goodwill. They even offered to measure my pupil distance after I sent through some pictures. Top customer service and would use again anyday.

17 December 2017
Unprompted review
Rated 5 out of 5 stars

Amazing service

I can’t recommend Barclay and hurst enough, amazing service every time. Very helpful staff especially Jenny who was more than happy to help me time after time to choose the right frames, brilliant customer service.

1 December 2017
Unprompted review
Rated 5 out of 5 stars

Awesome Service

I received my glasses from Barclay and Hurst Opticians and I am very pleased with them!

Such a speedy service! :) I ordered them on the Saturday and received them the following Wednesday. And the email updates on the progress of the glasses from them were an unexpected part of the service - so appreciated.

Will definitely be recommending them to others!

16 November 2017
Unprompted review
Rated 5 out of 5 stars

I ordered a pair of ray bans with RX …

I ordered a pair of ray bans with RX and transitions- tbh I was skeptical at first but the arrives in 3 working days which was way faster than expected. The prescription is also 100% correct.

Possible that they were so fast because not so busy at the moment but I am very happy!

30 October 2017
Unprompted review
Rated 1 out of 5 stars

This was the worst service ever in my …

This was the worst service ever in my life when it comes to opticians. Unreliable, slow, and the instruction on the timelines for delivery od the ordere were not accurate. They have promissed my eye glassess to be shipped in 2-5 days, but I got the eye glasses no earlier that on 14th day after I placed the order online, despite the fact that on the day of purchasing it was clearly evident there were 2 frames in stock. Besides, I have no idea what they did with the lenses as I clearly cannot see so well with them as with other pair of glasses that have the same dioptry. Never ever again with this company.

29 October 2017
Unprompted review
Barclay and Hurst Opticians logo

Reply from Barclay and Hurst Opticians

Dear Tomaž

Thank you for your review.

I am very sorry to hear that you are unhappy with the service received. I can confirm that your purchase did take longer due to you ordering more complex thinner prescription lenses and coatings. The delivery information is automatically sent to you when you ordered, however, it did take longer than anticipated, and for that, we are very sorry. I’m glad we have resolved this for you now, and happy to hear you wanted to keep the frames.

Once again, I apologise sincerely for the inconvenience caused. Should you require assistance in the future, please do not hesitate to contact us via telephone on the number above or email at info@barclayandhurst.com

Kind regards

Barclay and Hurst

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