No star review .. DO NOT BIUY especially if you’re wanting for a holiday . i ordered 2 day shipping 6th june still waiting with no order update. email address doesn’t work ( bounced) . $140 dollars... See more
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Review summary
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Reviews shaping this summary
I wish I could give No stars! First I was promised free socks and a blanket with my order, so the next day I see that they removed the free blanket from my order and only sent out 3 of my items, ok I... See more
Horrible customer service!!! Shipped my package to a different address and refused to fix the matter I’m not even sure how the payment went thru since the zip didn’t match my billing address no ref... See more
Company details
Information provided by various external sources
Bras, panties, lingerie, swimwear, shapewear, activewear, hosiery, men's underwear, plus size bras and more at Bare Necessities.
Contact info
90 Northfield Avenue, 08837, Edison, United States
- 877.728.9272
- tfreno@barenecessities.com
- www.barenecessities.com
2.5
Poor
505 reviews
Replied to 27% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
61 Eur for return shipping for one bra
I am unpleasantly surprised by the abnormal return shipping price. I bought a bra for 71 Eur and return shipping was 61 Eur! It would be fairer to warn that there is no return for Europeans. Because money is actually lost.
2 September 2023
Unprompted review
Reply from Bare Necessities
We are so sorry that you were unaware of the return shipping fee that is incurred when sending back an international return. There is a separate company that handles all financial processing of our international orders since there are mandatory fees and customs duties involved, so we regret that the charge is beyond our control. However, if you ever need assistance from our Customer Service Team in this regard, you can always contact us via phone or email so that we can attempt to take care of that for you. We sincerely apologize for any inconvenience, and do hope that you will return to shop with us again in the future.
Great customer service!
This is my first time ordering from Bare Necessities and their customer service is amazing. I ordered two bras and while they shipped it and the tracking said delivered, I believe the mailman put the parcel in the wrong locker and a neighbor took my package for themselves. I was really upset because I knew it wasn't Bare Necessities's fault as they did everything they were supposed to. My boyfriend was the one who called them because he saw how upset I was and the representative Kerri was so sweet! She issued me a refund so I could reorder the bras once the money is posted in my bank. I've been in a similar situation with a different retailer and they told me there wasn't anything they could do so I'm so grateful for Kerri! I haven't even received my order yet and I already know that I'm going to be a customer for life :)
30 August 2023
Unprompted review
Reply from Bare Necessities
Thank you for sharing your experience with us. We are so sorry to hear that your first shipment did not arrive to you. However, we are certainly glad to know that Kerri was able to resolve this matter and get your refund issued right away so that a new order could be placed. We hope that by now, you have received your new garments and that you love everything! Please do not hesitate to reach out to us in the future if you have any questions or concerns. Thank you for shopping with Bare Necessities. We’re happy you’ve found us and are absolutely thrilled to have you as a customer for life!
Kerri is the most outstanding customer…
Kerri is the most outstanding customer service representative that I have spoken in many, many years. She is the epitome of how one should treat their customers. Frankly, I was amazed that anyone today would be so helpful, kind, professional, and go “above and beyond” to research what I was seeking. We need more people in this world like Kerri. She is the epitome of what a customer service representative should be. She should be recognized for her talent, and promoted! I had no idea that anyone still provided this type of excellence in service these days! Hooray!
28 August 2023
Unprompted review
Reply from Bare Necessities
Thank you for taking the time to provide us with your feedback on your time you spent while working with Kerri! She is a valued member of our team, and we hope that every interaction you have with us continues to give you that WOW experience! We understand that online shopping may not always be the easiest way to shop and that sometime you may have questions before making your purchase. We are so glad to hear that Kerri was able to assist you through your journey and that she has made the experience a memorable one!
Kristen was so very helpful and…
Kristen was so very helpful and patient. She located what I wanted and put up with the instances of change when I could not decide. Made the changes without incident.
28 August 2023
Unprompted review
Reply from Bare Necessities
Thank you for providing this positive feedback about your recent interaction with Kristyn. She is a prime example of how to deliver outstanding service to our customers, and I am so thrilled you had the chance to experience that firsthand. I will be sure to recognize her for being so helpful when assisting you, and appreciate you taking the time to let us know you were satisfied with the service you received. We hope you will return to Bare Necessities to shop again soon, and look forward to connecting with you then!
Everyone is knowledgeable and BareNecessities is the BOMB
Everyone is knowledgeable. The fit experts truly know their merchandise and customer service is professional and efficient. They listen to their customer and give helpful advice. I am a difficult fit and hard to please. BareNecessities is the bomb!
14 August 2023
Unprompted review
Reply from Bare Necessities
Thank you for taking the time to share your kind feedback with us. I am delighted to hear how impressed you are with our Bra Fit Experts! As no two customers are ever the same, we understand the importance of listening to each unique situation and suggesting styles that will best fit! I am very happy to hear that we were able to help you, too! Here at Bare Necessities we strive to make every shopping experience extraordinary. We read and review all feedback in order to help us provide a positive customer experience. We really appreciate your comments and look forward to doing business with you again in the near future.
Erica was awesome
Erica was awesome! So understanding, professional and helpful. It makes me even happier to be a Bare Necessities customer!
15 August 2023
Unprompted review
Reply from Bare Necessities
Thank you for taking the time to tell us about your experience with Erica. We are happy to hear she seamlessly helped you with professionalism and kindness. Our Bra Fit experts pride themselves on providing unparalleled service. We are mutually happy to have the privilege of having you as our customer, and we are looking forward to assisting you again in the near future!
I have contacted this company 3 times
I have contacted this company 3 times !
Not one response so far .
I orders my bra on May 23 rd .. never received my purchase .
23 May 2023
Unprompted review
Reply from Bare Necessities
We are so sorry that you had this experience when trying to place an order on our site. We did reach out to you immediately upon receipt of your email, and hope that helped to explain the situation that occurred with the delivery of your parcel. We reviewed your order and do see that you had been refunded in full for the amount of the order since your parcel was undeliverable to the address you had provided when placing your order. We also provided a voucher for you to apply to your next order as an accommodation for any inconvenience. We would be happy to assist you with applying that to your next order, or with anything else you might need. We appreciate your loyal patronage, and we look forward to having the pleasure of speaking with you again soon!
Brandi was just wonderful!!
Brandi was just lovely and very helpful. She explained everything concerning my refunds and helped me use my $25 reward towards a new Bare bra! Your Customer Service reps are just great! And your Bare line of bras & undies are so comfortable! I love them, so don't change them. I love this Company. Bare Necessities could teach other Companies how to operate!!
31 July 2023
Unprompted review
Reply from Bare Necessities
Thank you for sharing your experience with Brandi! We are so excited about our new exclusive Bare line and all of the new products we have recently launched, so it is wonderful to hear that you are loving the expanded selection as well! Please be on the lookout for new styles, soon to come. Thanks so much for shopping with us, and please know that we do sincerely appreciate your positive feedback about our company! We look forward to having the pleasure of assisting you again in the near future!
Full bikini wax with Ashley D
Had a full bikini wax today with Ashley. She was fabulous. She struck the perfect balance of friendly and professional. I highly recommend. I’ve already made my next appointment with her.
13 July 2023
Unprompted review
Reply from Bare Necessities
We are a company that offers a large selection of intimate apparel - bras and underwear, swimwear, activewear, shapewear, sleepwear, and so much more! We are glad to hear that you had a good experience with another similarly-named company recently, and we hope that you will shop on barenecessities.com for all your future intimate apparel needs!
Extremely engaging
Extremely engaging. Product knowledge stellar. Offer an exceptional and seamless exchange experience. A job well done!
12 July 2023
Unprompted review
Reply from Bare Necessities
Thank you for taking the time to review your experience with one of our Bra Fit Experts, Erica. We’re so happy to see she was able to use her expertise to assist you with an easy exchange. The whole team takes pride in delivering unparalleled service to all. We look forward to doing business with you again in the near future.
BEST customer service ever!
I have worked endlessly with Kary (Cary?) on the phone to get the right size, which hasn't been easy but she makes the process easy and even enjoyable. She's patient, super-knowledgeable, cheerful in a genuine way, and makes me feel like she really cares. Kary is literally the best customer service rep I think I've ever had. Give that woman a raise! :)
12 July 2023
Unprompted review
Reply from Bare Necessities
Thank you for taking the time to share your kind feedback with us. I am so happy to hear that Kerri was able to provide you with such amazing and expert service! I agree, she is genuine in every way and truly gives a personal touch to each of her customers. Here at Bare Necessities we strive to make every shopping experience extraordinary. We read and review all feedback in order to help us provide a positive customer experience. We really appreciate your comments and look forward to doing business with you again in the near future.
Shanna listened to me attentively and…
Shanna listened to me attentively and made sure she understood the reason for my call. After we exchanged information, she solved the problem in record time.
Shanna made me feel valued as a customer. I'll be back to buy again!!
10 July 2023
Unprompted review
Reply from Bare Necessities
Thank you for sharing this wonderful feedback about your recent experience when shopping at Bare Necessities and being assisted by Shanna. We are really happy to hear that she was able to promptly and effectively provide a solution to your issue - and there is NOTHING more important to us than ensuring you feel valued as our customer....because YOU ARE! We look forward to having the opportunity to speak with you again in the near future!
Excellent response to a mailing issue
This was just excellent customer service all around. The US mail failed to deliver my package (they incorrectly said my address didn't exist and sent the package back to sender) and the customer service rep proactively refunded my order and reordered the items that were still available and had them sent expedited. Bare Necessities is a wonderful company to order from and this really was over and above. Just fantastic.
28 June 2023
Unprompted review
Reply from Bare Necessities
Thank you for taking the time to share your experience with us! We think you are fantastic too! We are so sorry to hear that your first delivery did not make it to you but glad to know that we were able to make things right. We hope that everything has finally arrived to you and that you are loving your new garments. Be sure to check back soon for new deals and offers! We look forward to assisting you again in the near future!
Lovely lingerie
Lovely lingerie
The hardest part of shopping here was stopping! They offer so many lovely things, I had to restrain myself.
Better still - the size charts were excellent and, now that everything has arrived, I can say that the various items all fit well and I will be back to get more later.
The ONLY bug was the Canadian side of the deal. Delivery slowed to a standstill once the goods crossed the border. The lack of updates on the order status for over a week was worrying. That is not the seller's fault and now I know what to expect next time.
11 June 2023
Unprompted review
Reply from Bare Necessities
Thank you for your feedback on your order! We are so happy to hear that you have discovered Bare Necessities and that you have found a number of styles that fit you well and that you love so much. We are very sorry that there was a delay in the shipping process. Please know that if there is ever an issue with your order, our team of Bra Fit Experts are not only experienced in fit, but they are also excellent problem solvers! Please feel free to reach out to us if there are ever any future issues. In the meantime, enjoy your new goodies!
Diana was super and helped me find something that will fit me.
I am such an odd size and hard to fit. She helped me do a return and find 2 more, that hopefully will fit me.
I am excited to get them. She's the best.
Thank you, She gets an A+
23 June 2023
Unprompted review
Reply from Bare Necessities
Thank you for taking the time to share your experience while working with Diana. We are so glad to hear that you had such a positive interaction. We are sorry that the fit was not right on the first go-around, but we hope that we get it right for you this time. Please do not hesitate to reach out to us again any time you have questions or are looking for style and fit assistance. We look forward to having the pleasure of speaking with you again in the near future!
Diana has set the new standard for exceptional Customer Service!
Diana was amazing! I had just received my order and tried on the items. Unfortunately, I ordered the wrong size. But Diana was able to interpret my measurements to get me the perfect size. She sent me custom links filtered by my size and style preferences. In one phone call, I was able to start my return, receive a shipping label, a return slip AND order new items!
7 June 2023
Unprompted review
Reply from Bare Necessities
Thank you for sharing your experience about your recent interaction with Diana while you were shopping at Bare Necessities! We are so pleased to hear that she was able to meet all your needs in one simple phone call. Our Bra Fit Experts strive to provide a superior Customer Experience with every interaction. We hope that you love your new items that Diana has helped select for you. Please do not hesitate to reach out in the future for some more style suggestions!
Customer service lady was so pleasant…
Customer service lady was so pleasant and made my exchange very easy!
6 June 2023
Unprompted review
Reply from Bare Necessities
Thank you for taking the time to review your experience with our Bare Necessities Customer Service Team! I’m so glad we were able to process your exchange with ease. Our whole team prides themselves on providing unparalleled service to all. We look forward to doing business with you again in the near future.
Diana was GREAT to work with
Diana was GREAT to work with. She was easy to understand and explained everything. It was a pleasure to deal with her.
22 May 2023
Unprompted review
Reply from Bare Necessities
Thank you for taking the time to write a review about the service you received from Diana. We’re so happy to hear she was able to take care of you with ease and understanding. We pride ourselves on going above and beyond to ensure your complete satisfaction, and we strive to provide memorable, stellar service to all of our customers. We look forward to doing business with you again in the near future.
Kerri she was excellent
Kerri she was excellent. She was courteous. She was a great customer service representative for your company. She deserves five stars for her patience, ditto, ditto, and ditto.
11 May 2023
Unprompted review
Reply from Bare Necessities
We couldn’t agree more, Kerri is a valued member of our customer service team with many years of tenure! Thank you so much for taking the time to tell us about your experience with her. It is so important to us to provide exceptional service during every interaction, and we are so happy that is exactly what Kerri was able to do when she assisted you recently. We look forward to doing business with you again in the near future.
Super satisfied!
Erica was knowledgeable, efficient, and very friendly. She expertly aided my 80 year old mother in selecting a new type of bra over the phone. She made the process fun and easy. Outstanding customer service!
4 May 2023
Unprompted review
Reply from Bare Necessities
Thank you for providing such a glowing review about your recent Bare interaction with Erica when you were shopping at Bare Necessities. We are so thrilled to hear she was able to help your mom find a new bra, and helped to make the experience for her an enjoyable one. We are happy that your mom was able to experience Erica’s kind demeanor and benefit from her expertise. We look forward to doing business with you and your mom in the near future.
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