I've been wearing Gas permeable rigid lenses for 61yrs & always sorted new ones in London. The clinic closed & so I tried Barracloughs as quite a few friends recommended. They were absolutely brillia... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ritz was absolutely lovely – she really looked after me and explained everything so clearly. The lady who helped me choose my glasses was also wonderful; she made me feel completely comfortable throug... See more
Company replied
Great experience in the Seaford branch. You just knew that you were with professionals who knew their business. I saw Mrs Baxter who was wonderful then I was passed to the delightful Sam who made giv... See more
Company replied
My wife and I have been having our eyes tested regularly by Stephen Fowles over many years and he always provides an excellent professional service. It is also good to have such long continuity as Ste... See more
Company replied
Company details
- #5 of 26 best companies in Optician
- #3 of 22 best companies in Contact lenses supplier
- #9 of 18 best companies in Eye Care Clinic
- #10 of 44 best companies in Glasses store
- #7 of 12 best companies in Hearing Aid Shop
- #12 of 48 best companies in Sunglasses shop
About Barracloughs the Opticians
Written by the company
We are an independent group who have been caring for eyes for over 68 years. Established in 1957 by Frank Barraclough in St. Leonards and later joined by Peter Stiles, we gained a reputation founded on expertise combined with a kind and helpful manner.
Investing in the latest technology and equipment such as OCT imaging and Optomap® retinal scanning and keeping the practices modern and up to date has all helped in passing the 65 year milestone.
However, a significant contribution has been made by the people working in the company and a large proportion of our staff have been with us for many years enabling them to build excellent relationships with our clients. We're proud of the solid reputation we have built up over the years and will continue to deliver the very best possible service when it comes to eye care and customer care.
Book Now Our website OCT Imaging
The Barracloughs Promise
Written by the company
- You'll see, we care
- As a trusted independent optician, we've been caring for eyes for over six decades. Our commitment to excellence and customer satisfaction has been a cornerstone of our business since our founding in 1957.
Contact info
Head Office: 41 Western Road, TN40 1DT, Bexhill-on-Sea, United Kingdom
- enquiries@barracloughs.net
- www.barracloughs.net
Trusted in East Sussex for over 68 years
4.8
Excellent
719 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Barracloughs - Eastbourne Branch
Trevor dealt with my eye sight test, he was extremely through , knowable and explained everything. Sam dealt with suggestions regarding style and type of lenses. He also dealt with a warranty claim on my previous varifocals whilst I was in the branch. Both members of staff provided an excellent service which is why I have remained a loyal customer to this branch. I would highly recommend this branch of Barracloughs.
10 October 2024
Unprompted review
Reply from Barracloughs the Opticians
This is amazing feedback Mr Knapp, thank you very much for sharing!
We are really pleased to read that you were happy with your visit. Trevor and Sam have both been sent your kind words and they'll be thrilled to read them we are positive 🙂
Recommendations mean so much to an independent family business such as ours too - so for that we are really very grateful, thank you.
Always helpful
A very thorough post op eye check. Not rushed and questions answered.Everyone friendly and helpful as always.Thank you
7 October 2024
Unprompted review
Reply from Barracloughs the Opticians
This is wonderful - thank you for your feedback and for sharing! It makes us happy to read that you didn't feel rushed, that's such an important element of your visit 🙂
We really appreciate you choosing Barracloughs and look forward to seeing you again!
Reply from Barracloughs the Opticians
Thank you Terence 😊 And we're equally impressed with your kind feedback, thank you so much!
We really appreciate you choosing Barracloughs and are happy that you were satisfied with your sight exam.
An excellent experience from beginning…
An excellent experience from beginning to end. My special thanks to Ginny, your wonderful manager and the optician who carried out my eye test. Both superb and extremely professional.
2 October 2024
Unprompted review
Reply from Barracloughs the Opticians
Thank you Jacqueline!
This is wonderful to read. We really appreciate you sharing your experience and will make sure that Ginny and the team sees your kind words 😊
Thank you for choosing Barracloughs and we look forward to seeing you again!
The optician was very helpful and…
The optician was very helpful and thorough and took the time to talk things through
19 September 2024
Reply from Barracloughs the Opticians
Thanks Peter! Taking the time is essential, we never want you to feel hurried during your visit.
Thank you for sharing your feedback! We look forward to your next visit.
The optician came up with a cunning…
The optician came up with a cunning plan which may restore my eyesight to its former state. Let’s hope so!
19 September 2024
Reply from Barracloughs the Opticians
Mr Higgs, we love this! And we're sure Lucia's cunning plan will work like a charm!
Thanks for trusting Barracloughs with your eye care and we look forward to seeing you again!
Reply from Barracloughs the Opticians
Thank you for your feedback Mr Coote! We're very grateful to you for taking the time to share your experience.
Thanks for choosing Barracloughs as your opticians in Eastbourne 😀
Friendly and Professional
A friendly atmosphere. Engaging staff and a professional, informative Optician.
20 September 2024
Unprompted review
Reply from Barracloughs the Opticians
These are really lovely points to highlight Sharon, thank you so much.
We're really happy that you were pleased with your visit!
Thanks for choosing Barracloughs and we look forward to seeing you again 😀
Friendly and Professional branch.
The service during the appointment was lovely, the receptionist (Claire Hallett) was friendly and knowledgeable, and the optician (James Miller) was very clear when explaining the scan results so I felt I understood everything and the appointment went by smoothly. Overall both did a great job that day and I’m glad I’ve got a dependable branch local to me.
20 September 2024
Unprompted review
Reply from Barracloughs the Opticians
We love that you refer to Barracloughs as a "dependable branch" - we always want you to know that you're in safe hands when you trust us with your eye care so that description brought a smile 🙂 Thank you for such lovely words about the team and the service you have received.
We appreciate you taking the time to share your feedback!
Reply from Barracloughs the Opticians
Thank you so much! We appreciate you taking the time to share your feedback and look forward to your next visit!
Thanks again for choosing Barracloughs as your opticians in Polegate 🙂
Reply from Barracloughs the Opticians
Thank you so much Simon! It really is reassuring when you say "as always". We appreciate you choosing Barracloughs as your opticians in Eastbourne - and look forward to seeing you again!
Eye Care
Excellent service & care right from booking appointment with the reception desk through the very thorough eye test to the help choosing my new glasses and payment. Trevor Amey was excellent explaining every step of the examination & the results in a clear & concise manner. Sam Clayton carried forward the service baton waiting patiently while I tried on numerous pairs of glasses, taking images to help me decide & offering alternatives. All carried out in a calm & respectful manner. Looking forward to wearing my new glasses.
12 September 2024
Unprompted review
Reply from Barracloughs the Opticians
This is wonderful to read Valerie, thank you so much for taking the time to share your experience!
We're so happy to read that you were pleased with every step of your journey so far - we have no doubts you'll love your new eyewear too!
Thanks for choosing Barracloughs 🙂
They were very thorough and explained…
They were very thorough and explained everything that was being done. It made for a very pleasant experience.
22 August 2024
Reply from Barracloughs the Opticians
Thank you Ian - we're so happy that you were pleased with your visit!
We value your feedback and really appreciate you sharing.
We look forward to seeing you next time!
Customer Service which does not exist…
Customer Service which does not exist in many circumstances in this Digital Age. We are Humans and not Robot and loosing polite conversation.
23 August 2024
Reply from Barracloughs the Opticians
Thank you Mrs Cox!
We couldn't agree more, a smiling face and being served by an actual human makes such a difference!
We really appreciate you sharing and thank you for choosing Barracloughs!
I was pleased by the attention to…
I was pleased by the attention to detail through every aspect from testing to measuring thoroughly for well fitting spectacles. Good, professional, polite service
20 August 2024
Reply from Barracloughs the Opticians
Hi Mrs Reeve, this is so nice to read, thank you!
We're thrilled that you were pleased with so many elements of your visit to Barracloughs, and we really appreciate you sharing!
Have a lovely day 😃 Thanks again.
Reply from Barracloughs the Opticians
Thank you Mr Brown!
Excellent is what we aim for and it's excellent to see your kind feedback 😀
We really appreciate you taking the time to share - and for choosing Barracloughs!
Great service and friendly team
As a first time customer I was greeted in a welcoming and friendly manner. The service I received was efficient and I am happy with the outcome.
3 August 2024
Unprompted review
Reply from Barracloughs the Opticians
Hi Libby - thank you for choosing Barracloughs and thank you for sharing your experience!
We really value feedback and we're so happy that you were pleased with your first visit!
Thanks again and we look forward to seeing you again 🙂
Pleasurable!
Nothing!I was very well looked after! I never once felt like I was in a cattle market being ushered through quickly?Mr Malik, & Kate were very attentive to me, & I felt very comfortable in their presence.
2 August 2024
Unprompted review
Reply from Barracloughs the Opticians
This makes us smile Mrs Line! Thank you so much for sharing and we are thrilled that you enjoyed our unhurried service.
We'll be sure to let the team see your kind words.
Thanks for choosing Barracloughs!
Reply from Barracloughs the Opticians
Thank you Mrs Ferdinand! Mr Miller will be happy to read this!
We really appreciate your loyalty to Barracloughs 😀
Take care and we'll see you next time.
Staff very quick and efficient
Staff very quick and efficient, very thorough on my eye test, would recommend.
23 July 2024
Reply from Barracloughs the Opticians
Great to hear Mr Dadswell! Thank you so much for choosing Barracloughs as your opticians in Uckfield. We truly value recommendations too, so we are very grateful for this - thank you again!
We look forward to your next visit.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.