Barretts Motor Group Reviews 

Always a good experience at Barretts. Trustworthy and efficient and the very best customer service

Nothing new really. Service is always superb

Once again we experienced excellent service from Barrett’s Honda in Canterbury. Part exchanging our Jazz was done professionally and with ease. We always feel very confident with the excellent sales service provided. Flynn the salesman who dealt with our purchase was professional in all aspects of the process. This is not our first time purchasing a car through Barrett’s, which goes to show how happy we are with all aspects of the Barrett’s business.

I had a couple of minor issues with my new XE Barratts collected my car carried out the repairs cleaned my car returned it n time with a jag bag and a couple of goodies excellent service

Excellent service from Tanya and team at Barretts, from the booking, car pick up and mot and service. Well done.

Having had a really bad experience at another LR dealer, Barretts have been a breath of fresh air. Their communication has been flawless and the whole epxerience has been perfect. I cannot recommend them more highly.

Customer Service is absolutely outstanding here.

Ive been a Barretts Customer for nearly 35 years , 24 with Barretts Jaguar ..
I have always , without exception , received excellent service from all departments .
Whenever I call in to the Dealership , I am always made very welcome ..
Its a big shame the way the Jaguar brand is going ...sadly , I think I have just purchased my last Jaguar ..

“I want to extend my thanks to Sophie Simpson for her exceptional customer service and dedication. She went above and beyond to ensure my issue was addressed, keeping me updated every step of the way. Her professionalism and attention to detail truly stood out.

A special mention also goes to Andy, the senior BMW technician, whose expertise and determination were instrumental in resolving a minor yet tricky issue with my car. His commitment to finding a solution was remarkable. Together, Sophie and Andy provided a level of service that exceeded my expectations. Thank you both!”

They Go out of there way to look after me,
Even in hard times ,
The mechanic and body shop done a great job ,
And customer service were brilliant,

Following a recent service of my BMW I8 at Canterbury BMW and then a safety recall on our Range Rover Evoque at Canterbury Land Rover I am delighted to report that both branches were exceptional, the customer experience was superb and all staff were polite, professional and approachable. Thank you

Thanks to the Barretts team for changing my Summer/Winter tyres. Angela on Customer Services especially was a great liaison with the workshop to ensure the storage of my Summer tyres for a further period, very helpful and cheerful person and I appreciated her assistance.

Great service from the moment I arrived until I left the staff were very helpful. Even managing to sort out some technical issues between my phone and the I drive system which for two years I hadn’t managed to get sorted. I highly recommend Barrats BMW and will now use them in future over my nearer BMW retailer.

As always, prompt, friendly and professional. Thank you!

Reception was very friendly and efficient (with unlimited coffee). The work was was completed promptly and
offer of cleaning whilst offered was not required.
A happy experience.

Car was booked in for warranty repairs and MOT and all was done to timetable and Mark in Service was very good at keeping in touch with updates. Would give him the 4stars. Car was picked up and delivered which was helpful and brought back nice and clean and all working etc.

Found the service team at Ashford to be very helpful and interface with updates and questions to help narrow down the cause of the issue with Sophie was very good. Great communication and customer service. I felt very well looked after.
Thank you

Thank you for our recent service

Welcomed by staff and generally very well looked after with refreshments while I waited for my MOT check.