The delivery took over 2.5mths and no one replied to my email enquires. Eventually received and very happy with firepit purchase. However, one of the tiles was broken, so now trying to resolve that is... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A tad slow in delivery but responded very quickly to my email. Value for money. Easy to put together.
Very happy and impressed with the quality of the barstools ordered. We were told on ordering that this was a very busy time and to expect a delay in the usual delivery time of up to a month. Had a ver... See more
Great product easy to use website
Company replied
Company details
Written by the company
Welcome to Bar Stool Centre – Australia's premier destination for affordable bar stools. Dive into our curated collection where style meets value, ensuring you find the perfect seating solution tailored to your taste and budget. Discover quality craftsmanship and unparalleled selection right here at your fingertips.
Contact info
Level 23, 727 Collins Street, 3008, Melbourne, Australia
- support@barstoolcentre.com.au
- www.barstoolcentre.com.au
3.7
Average
159 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 4% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dont waste your time - long delays, poor prodcuts and zero support
I ordered four bar stools from the Bar Stool Centre, and while the website was easy to navigate and payment was taken immediately, the experience quickly turned into a nightmare. Unacceptable Delays & Poor Communication After placing my order, I received an email stating that due to peak season, shipping might take longer than usual—something that wasn’t mentioned before checkout. It was frustrating to only learn about delays after my payment was processed.
After two weeks with no updates, I had to email them to ask why my order hadn’t shipped. Three days later, the stools finally left their warehouse, only to sit at a freight company’s warehouse for another seven days. The worst part? There’s no way to contact the freight company directly—just a tracking number that showed no movement for 8 days.
Since I travel for work, I needed to know when to expect delivery, but of course, the stools arrived on the day I was away, forcing me to arrange for friends to store them.
Poor Quality & Assembly Issues Once they arrived, I started assembling the first two stools, which took over 70 minutes—not an easy process. Then, I opened the second box only to find that the screws were scattered all over the bottom, as the plastic case holding them had split. After another 60 minutes of struggling, I discovered that two of the foot poles had damaged threads, making it impossible to tighten the screws properly. This meant I was left with only two functional stools out of four—completely unacceptable.
Non-Existent Customer Support I searched all over their website for a contact number—there isn’t one. I had no choice but to waste more time emailing for support, but no one responded. When I finally got a reply, it was from what felt like a faceless robot, saying, "I feel your frustration and will get this investigated straight away." I don’t want an investigation—I just want my problem fixed. But after repeated follow-ups with no real help, I’ve given up.
Final Verdict: Avoid This Company at All Costs I’ll be heading to Harvey Norman this week to buy four working stools—at least they have real customer service where you can call or visit a store for support. This whole experience has been terrible. The furniture is cheap and poorly made, and if you have an issue, good luck trying to get any help—you’ll just be out of pocket with no recourse.
I won’t let this slide—I plan to visit their head office on Collins street to speak directly with the MD/Owner I’m not one to get taken for a ride!
If you’re reading this, save yourself the frustration. Don't waste your time or money.
1 April 2025
Unprompted review
Reply from Bar Stool Centre
Hi Callen,
Thanks again for your time yesterday — I really appreciated the chance to chat and work through this with you directly.
As discussed, a brand new set of bar stools is already on the way, and I’ve personally raised an investigation with the courier company to get to the bottom of that unacceptable 7-day delay where your order sat idle in the depot. You’re absolutely right — that should never have happened, and I’m very sorry for the inconvenience and stress it caused you, especially with your work travel schedule.
I also want to apologise for the issues with assembly and the condition of the screws in the packaging. It’s not the experience we want for anyone. The replacement set we’ve sent has been double-checked by the warehouse team to ensure no parts are missing.
To clarify for anyone else reading — we don’t operate a phone line because:
We can’t accept payments by phone due to security protocols.
All warranty and support requests require photos or videos, which can’t be submitted via phone.
We also need a record of all support communications for accountability and consistency.
That said, our live chat is always the fastest way to reach us during business hours, and we’re also available via email, Facebook, and Instagram messaging and soon to add Whats App functionality. We’ve helped thousands of customers across Australia using this system — but clearly, in your case, we missed the mark early on, and I’m truly sorry for that.
Thank you for giving me the opportunity to make this right. I hope the new set arrives in perfect condition and serves you well. If there’s anything else you need, you’re welcome to reply to my last message directly.
Wishing you a lovely weekend ahead Callen!
Warm regards,
Brenton Kane
Brand Manager | Bar Stool Centre
Fast deleviery and free charirs comfy…
Fast deleviery and free charirs comfy easy to assembky and clean
4 March 2025
Unprompted review
Reply from Bar Stool Centre
Hi Charlie,
Thank you so much for your wonderful feedback! I’m thrilled to hear that you were pleased with the fast delivery and found the chairs comfy, easy to assemble, and simple to clean. Your satisfaction means a lot to us, and it’s great to know that you’re happy with your purchase.
If you ever need anything else, please don’t hesitate to reach out. We look forward to serving you again soon!
Warm regards,
Brenton Kane
Brand Manager | Bar Stool Centre
Great chairs
Great chairs, great price. Delivery time stretched out a bit.
1 February 2025
Unprompted review
Reply from Bar Stool Centre
Hi Roger,
Thanks so much for the great review – I’m thrilled to hear you’re loving the chairs and the great price!
I do apologise for the delivery taking a bit longer than expected. It’s been a peak demand time, and with the size of bulky furniture, things can sometimes get delayed. But I promise, we’re working hard to speed things up and make the process as smooth as possible.
I really appreciate your patience and understanding. If you ever need anything else or are looking to add more great pieces to your space, just give us a shout and you will be well looked after. Thanks again for choosing us – enjoy your new chairs!
Warm regards,
Brenton Kane
Brand Manager – Bar Stool Centre
Comfy bar stools
Great product as advertised. Very comfortable stools that look great and were easy to assemble. Fast delivery, so I am happy
28 January 2025
Unprompted review
Reply from Bar Stool Centre
Hi Lulu,
Thank you so much for the lovely review! I’m thrilled to hear you’re enjoying your new bar stools – comfortable, stylish, and easy to assemble is exactly what we aim for! 🎉
I’m also glad to hear the delivery was fast – we love getting things to our customers quickly! If you ever need anything else or decide to add more style to your space, just give us a shout.
Thanks again for choosing us, and enjoy your comfy new stools!
Warm regards,
Brenton Kane
Brand Manager – Bar Stool Centre
Reply from Bar Stool Centre
Hi Timothy,
Thanks for the feedback! I’m glad to hear you’re happy with the value for money, that’s exactly what we aim for!
If you ever need anything else or have any questions about your purchase, please feel free to reach out. We’re always here to help!
Thanks again for choosing Bar Stool Centre, and enjoy your new furniture!
Warm regards,
Brenton Kane
Brand Manager – Bar Stool Centre
18 days since ordering only to receive…
18 days since ordering only to receive an email today saying the order has just been dispatched!!! The kicker is it’s going to take another 4-11 days to deliver. WTF! This isn’t 1990. Should have just gone to Officeworks. Never again.
13 February 2025
Unprompted review
Reply from Bar Stool Centre
Hi Pissed Off,
I get it – waiting for your order is frustrating, especially when it feels like forever! I’m really sorry that this has been your experience, and if you’re feeling a bit “pissed off” (we do love your honesty!), then I want to do what I can to turn this around for you.
The tricky part is, we don’t have anyone in our system under the name “Pissed Off” as shown in your Trustpilot account. If you could kindly share your order number or real name, I’ll jump on this straight away and see what’s going on.
Just to give you a little context, during our peak clearance sales, our policy states our free delivery option can take 7-14 business days to dispatch. We do have a priority service for those who need their orders urgently. But if we’ve gone beyond our estimated timeframe, I definitely want to make it right.
Please drop me your details, and I’ll get to the bottom of this for you.
Thanks for your patience, and I really do appreciate the chance to sort this out!
Warm regards,
Brenton Kane
Brand Manager – Bar Stool Centre
Stools are great
Stools are great. Getting order picked a bit slow,took 3 weeks to get here.
13 January 2025
Unprompted review
Reply from Bar Stool Centre
Hi Daren,
Thanks for your feedback, I’m so happy to hear you’re loving the stools!
I do really apologise for the wait. We’ve been experiencing high demand lately, and with bulky furniture, dispatch can sometimes take a little longer. The good news is, we’re onboarding new courier contracts to speed things up, so delivery times will be much better soon.
I really appreciate your patience, and I’m glad the stools were worth the wait. If you need anything else or have any questions, just let us know. Thanks again for choosing Bar Stool Centre!
Warm regards,
Brenton Kane
Brand Manager – Bar Stool Centre
Great affordable outdoor chairs
Great affordable outdoor chairs.
Free delivery but processing and shipping over 3weeks. Slow processing, and delivery.
24 January 2025
Unprompted review
Reply from Bar Stool Centre
Hi Lloyd,
Thanks so much for your lovely review, I’m glad to hear you’re enjoying your new outdoor chairs!
I appreciate your patience with the delivery time, and I understand how it can feel like a long wait. Just to let you know, we now offer a priority dispatch service for those who need their orders a little quicker. If you decide to shop with us again, that option is there to get things moving faster!
Thanks once again for choosing us, and if you ever need anything, feel free to reach out. Enjoy relaxing on your new chairs!
Warm regards,
Brenton Kane
Brand Manager – Bar Stool Centre
Excellent service and great price
31 December 2024
Unprompted review
Reply from Bar Stool Centre
Hi Rod,
Thanks so much for the great review! I’m glad to hear you were happy with the service and the price – that’s exactly what we aim for!
We certainly hope to have the opportunity to serve you again, and we’ll definitely look after you. If you’re ever looking to add more to your space or need anything else, please feel free to reach out.
Thanks again for choosing Bar Stool Centre, and enjoy your purchase!
Warm regards,
Brenton Kane
Brand Manager – Bar Stool Centre
An outstanding bar tool purchased
The product were as they were shown on the advert. Product quality was outstanding. Highly recommended!
12 December 2024
Unprompted review
Reply from Bar Stool Centre
Hi Primo,
Thank you so much for the fantastic review! I’m glad to hear you’re loving your new bar stool and that the quality exceeded your expectations – that’s exactly what we aim for! 🎉
We really appreciate the recommendation, and we hope to have the opportunity to serve you again. If you’re ever looking to add more style to your space or need anything else, feel free to reach out – we’ll look after you!
Thanks again for choosing us, and enjoy your new bar stools!
Warm regards,
Brenton Kane
Brand Manager – Bar Stool Centre
Fabulous design
Fabulous design. Great prices and SO happy with the service and my purchases.
9 January 2025
Unprompted review
Reply from Bar Stool Centre
Hi Janine,
Wow, thank you for the lovely feedback! It’s fantastic to hear that you’re so happy with the design, the prices, and the service – we genuinely love making our customers smile! 😊
Hearing that you’re thrilled with your purchases absolutely makes our day. If you ever fancy adding more style to your space or just need a hand with anything, we’re here and ready to help. And don’t worry – we’ll always make sure you’re well looked after!
Thanks again for choosing us. Enjoy showing off your fabulous new pieces!
Warm regards,
Brenton Kane
Brand Manager – Bar Stool Centre
It was a chair I didn't know I wanted…
It was a chair I didn't know I wanted lol.
It's perfect for the spot.
2 January 2025
Unprompted review
Reply from Bar Stool Centre
Hi Brenden,
I absolutely love this! Sometimes the best finds are the ones you didn’t even know you needed – glad to hear the chair found its perfect spot!
If you ever find yourself needing more unexpected gems (or just feel like a chat about furniture), we’re here for you. We’d love to help you find more pieces you didn’t know you wanted!
Thanks for choosing us, and enjoy your new favourite chair!
Warm regards,
Brenton Kane
Brand Manager – Bar Stool Centre
Great products for the price
I am totally happy with our 4 Barstools and 2 tables. Mel from Customer Support was more than happy to help me out with updates on where everything was as the products were coming from different warehouses. I was concerned that the products were " too good to be true" being a great price. My only concern originally was that they weren't onboard with Paypal.
13 December 2024
Unprompted review
Reply from Bar Stool Centre
Hi Mark,
Thanks so much for the fantastic review! I’m glad to hear you’re loving the barstools and tables – and it’s great to know Mel was able to keep you updated along the way! 🎉
I’ll be honest about PayPal – we do offer it as a payment option because we know it gives customers peace of mind, even though their fees are high. The tricky part for us is that when we hit a certain amount of orders each month, PayPal holds the sale amount for 90 days, which can be pretty tough on our small business. Because of this, we sometimes need to turn off PayPal once we get close to that limit.
We try to keep it available as much as possible, and it’s on the final checkout screen when it’s active. I really appreciate your understanding and honest feedback – it means a lot to us.
If you ever need anything else, feel free to reach out. Thanks again for choosing us, and enjoy your new furniture!
Warm regards,
Brenton Kane
Brand Manager – Bar Stool Centre
It was easy to order and delivery was…
It was easy to order and delivery was only 2-3 days, which I thought was excellent
28 November 2024
Unprompted review
Reply from Bar Stool Centre
Dear Robyn,
Thank you for your wonderful feedback! We’re delighted to hear that you found the ordering process easy and that your delivery arrived so quickly. Providing a seamless shopping experience is always our goal, and we’re thrilled we could meet your expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We hope to serve you again soon!
Warm regards,
Brenton Kane
Brand Manager
Bar Stool Centre
I recently purchased 4 bar stools and…
I recently purchased 4 bar stools and an 8ft LED Christmas tree.
I was a little concerned when I hadn't received anything after 10 days so wrote an email. They pointed out there shipping page.
I received the items a little later and was pleasantly surprised with the quality of both the stools and the tree.
The tree was awesome and the LED lights were better than expected. Tt was so easy to put up compared to our old one.
Email correspondence was fast and professional.
Would recommend again.
22 November 2024
Unprompted review
Reply from Bar Stool Centre
Dear Barry,
Thank you so much for your review! We’re thrilled to hear that you’re happy with both the bar stools and your Christmas tree. It’s fantastic to know the quality exceeded your expectations and that the tree was easy to set up—making the festive season a little more enjoyable!
We appreciate your patience regarding delivery and are glad we could provide clear communication along the way. Your recommendation means the world to us, and we’re delighted to have earned your trust.
If there’s anything else we can assist you with in the future, don’t hesitate to reach out. Wishing you a joyful and festive holiday season! 🎄✨
Warm regards,
Brenton Kane
Brand Manager
Bar Stool Centre
Really wonderful quality
Really wonderful quality leather and wood bar stools, and exceptionally comfortable and stylish. I changed my mind shortly after ordering and they were extremely accommodating in changing my order.
20 October 2024
Unprompted review
Reply from Bar Stool Centre
Dear Hillary,
Thank you so much for your glowing review! We’re delighted to hear that you’re enjoying the quality, comfort, and style of your leather and wood bar stools. It’s fantastic to know they’ve made such a positive impression!
We’re also pleased that we could accommodate your order change swiftly—customer satisfaction is always our top priority.
If there’s anything else we can assist you with, please don’t hesitate to get in touch. We hope to serve you again in the future!
Warm regards,
Brenton Kane
Brand Manager
Bar Stool Centre
Easy to navigate the website
Easy to navigate the website, heaps to choose from and affordable. Could be a bit quicker with delivery but apart from that I am happy with the purchase.
16 November 2024
Unprompted review
Reply from Bar Stool Centre
Dear Titch,
Thank you for your kind words and valuable feedback! We're delighted to hear that you found our website easy to navigate, appreciated our range of products, and were happy with your purchase overall.
We truly appreciate your patience during our busiest time of year, and we understand that delivery times are important. Please know that we’re always striving to improve in this area to provide a seamless experience for our customers.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We hope to have the pleasure of serving you again soon!
Warm regards,
Brenton Kane
Brand Manager
Bar Stool Centre
Brought a Christmas tree was beautiful…
Brought a Christmas tree was beautiful a great value
11 October 2024
Unprompted review
Reply from Bar Stool Centre
Dear Anne,
Thank you so much for your lovely review! We're thrilled to hear that you found the Christmas tree beautiful and a great value. It’s always wonderful to know our customers are happy with their purchases, especially during the festive season.
If there’s anything we can do to make your experience even better or if you need assistance in the future, please don’t hesitate to reach out.
Wishing you a joyful and festive holiday season! 🎄✨
Warm regards,
Brenton Kane
Brand Manager
Bar Stool Centre
I have been disgusted by the service…
I have been disgusted by the service provided. I ordered Christmas decorations almost a month ago. I live 30 mins from their warehouse. There have been order cancellations, changes, excuses and apologies. Our office closed mid December and we will have very limited use of all of the items we ordered.
Whilst the staff are apologetic they don’t actually fix the problem.
We’ve been in contact with their customer service countless times via email but there is no ability to discuss on the phone and they are asking us to now refuse delivery if we want our money back - that would be helpful if the items were ever delivered. They blame the courier for not having tracking - they should pick another courier. In saying that it was two weeks before they advised me that my item was now out of stock and a further 5 days before they replaced it with another item and we are now some 8 days later with still nothing.
4 weeks after ordering and nothing. Avoid this organisation at all costs.
25 October 2024
Unprompted review
Reply from Bar Stool Centre
Dear Jacob,
Thank you for sharing your feedback. Please allow me to sincerely apologise for the inconvenience caused and any frustration you’ve experienced throughout this process. While I deeply regret that the original tree you ordered was no longer available, I genuinely feel that we did everything within our power to resolve the matter for you as quickly and fairly as possible.
To recap:
The initial delay in processing your order was in accordance with our shipping policy during high-volume sales events. As priority processing was not selected, your order entered our standard dispatch queue.
Our standard processing time for free deliveries is up to 14 business days. On 9 November, 10 business days after your order, we were informed by the warehouse of damage to the slimline pallet, rendering those trees unsellable. We promptly informed you of this issue.
On 11 November, you requested an upgraded tree, which we provided free of charge, waiving over $100 in additional costs and applying complimentary priority processing. The upgraded tree was dispatched on 12 November at 6:23 am, well within our estimated 14-business-day timeline.
Having carefully reviewed all communication, I genuinely believe our team worked diligently to assist you courteously and promptly. Despite incurring a financial loss on your order, we prioritised resolving the issue rather than cancelling it outright, as we understand how important these items were for your office.
Additionally, we offered to waive return and shipping fees if you chose to return the item and assured you of a full refund. Since you ultimately decided to keep the items, we hope they are now meeting your expectations and adding value to your office space.
As a fellow business owner, I kindly ask that you consider updating your review to reflect that the upgraded items were delivered at no additional cost and that we made every effort to resolve the situation in a timely manner. We deeply value your support and truly hope to have the opportunity to provide you with a smoother experience in the future.
Warm regards,
Brenton Kane
Brand Manager
Bar Stool Centre
Reply from Bar Stool Centre
Thank you so much for your wonderful feedback! 🌟 We're thrilled to hear you're happy with both the quality of our products and the service we provided. It means the world to us!
If you ever need anything else or have any questions, don’t hesitate to reach out. 😊
Best regards,
Brenton Kane
Brand Manager
Bar Stool Centre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.