Barton Watchbands provided a prompt refund when I made an incorrect purchase and ensured quick delivery when I selected and paid for the right product. Their response was kind and reliable. Email r... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve purchased their watch straps before and they’re great quality and have lasted years. Nicely packaged too. My recent order arrived in about a week which is quick considering I’m in the uk. On this... See more
Company replied
I bought watch bands from them. The band themselves are very high quality; especially the leather ones with quick release are beautiful and very easy to install. My order via USPS took something of... See more
Company replied
Initially, I was very disappointed to find my new band didn’t fit my watch and fussed about having to use pins from an older band. The problem? I ordered the wrong size. Joel contacted me after se... See more
Company replied
Company details
Written by the company
Shop hundreds of watch bands for thousands of watches. Leather, Silicone, Nylon, Canvas, Rubber, NATO Style & Quick Release Watch Straps. Many colors, lengths & widths. Exceptional service & guarantee. Common watchband widths including 16mm, 18mm, 20m...
Contact info
141 Payne Street , 75207, Dallas, United States
- (512) 410-8793
- info@BartonWatchBands.com
- www.bartonwatchbands.com
4.4
Excellent
252 reviews
Replied to 75% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Exchange a watch band
Joel was so kind and helpful with my problem. I bought the wrong watch band ,but Joel made the process easy to exchange the band for the right one!
16 June 2025
Unprompted review
Reply from Barton Watch Bands
Thank you for taking the time to leave us a review. Joel is a great team member, and always willing to help our customers in a timely manner. We understand that mistakes will happen. Thank you for giving us the opportunity to deliver the correct band. We know you will enjoy it, and we hope to see you again soon!
Very good communication and they stand…
Very good communication and they stand by their satisfaction guarantee.
17 June 2025
Unprompted review
Reply from Barton Watch Bands
As you know by now, all of our bands come with a 100% customer satisfaction guarantee, within the first year of purchase. It sounds like we got a replacement band headed your way. Enjoy that fresh new Barton Watch Band. We are here to help when you need us.
I’ve purchased their watch straps…
I’ve purchased their watch straps before and they’re great quality and have lasted years. Nicely packaged too. My recent order arrived in about a week which is quick considering I’m in the uk. On this occasion I bought the wrong colour by mistake and they replied within the hour and kindly sent me a new strap at no extra cost. 5-star customer service from a great brand offering quality products. Highly recommended.
9 June 2025
Unprompted review
Reply from Barton Watch Bands
We are happy to hear that you have enjoyed wearing our Barton Watch Bands in the past. Thank you for your recent purchase. International shipments can be tricky at times. That is great news that your package arrived quicker than expected. We are here to help if any issue ever comes up. Enjoy that new alligator grain leather band. Cheers!
Incredible straps and customer service!
Incredible straps and customer service!
11 June 2025
Unprompted review
Reply from Barton Watch Bands
Thank you for taking the time to leave us a review. We are happy to hear that you are beyond satisfied with your entire experience with Barton Watch Bands. We hope to see you again soon!
Repeat Barton Customer
I have 2 Barton watch bands, which are on MoonSwatches and are outstanding bands. I ordered the wrong band for my Blancpain - I ordered a 21 mm and it requires a 22 mm. The return process was seamless with great communication. Joel took great care of me along the way.
27 May 2025
Unprompted review
Reply from Barton Watch Bands
Thank you for supporting Barton Watch Bands. Our bands will pair great with your Blancpain. As you found out, making an exchange with Barton Watch Bands is never a problem. We try to make our exchange process as simple as possible. Enjoy the new band! We hope to see you again soon.
Barton offers superior products and service!
Barton offers superior products, no doubt about that. The quality of their products extends to their customer service. Josh has provided amazing attention to any queries I've had, always responding and solving issues in a quick, friendly and super efficient manner. Really pleased with Barton, through and through.
1 June 2025
Unprompted review
Reply from Barton Watch Bands
Thank you for taking the time to drop us a quick note. We truly appreciate your support. We have been in business for nearly ten years. We love watches & bands. We are pleased to know that you have enjoyed your Barton Watch Bands experience. Enjoy your new band! We are here if you need us.
I have really enjoyed my hybrid band
I have really enjoyed my hybrid watch band. And when the spring pin broke, it was very easy to connect with customer service to get help.
Would definitely buy another watch band from them.
29 May 2025
Unprompted review
Reply from Barton Watch Bands
Thank you for supporting Barton Watch Bands. We take great pride in our hybrid collections. Happy to hear that you have enjoyed the experience of wearing it. As always, all of our bands come with a 100% customer satisfaction guarantee, within the first year of purchase. When needed, we will get a replacement headed your way. Thank you for your continued support. We hope to see you again soon.
Really great customer service experience
Awesome customer service dept.! I purchased a band and upon receiving it realized it was too small. Contacted customer service about an exchange and Josh got back to me right away. He made it super simple to return the band and get an exchange. Even sent the new band out the same day free of charge.
27 May 2025
Unprompted review
Reply from Barton Watch Bands
Thank you for taking a moment to leave us a review. We are happy to know that you are pleased with our Customer Service department. We are always ready to help with an exchange. We want you rocking your new Barton Watch Band as quickly as possible. Happy to hear that all went smoothly. Thank you for supporting Barton Watch Bands. Enjoy the new band!
Incredible product and service
Incredible product, incredible service. Replaced a band I broke (my fault) no questions asked
26 May 2025
Unprompted review
Reply from Barton Watch Bands
Thank you for supporting Barton Watch Bands. We understand that unplanned mishaps can happen at times. That is why all of our bands come with a 100% customer satisfaction guarantee within the first year of purchase. We are here to help when you need us.
Goes the extra mile…
The comprehensive answer Felix provided to questions about which band would look best were tremendously helful
19 May 2025
Unprompted review
Reply from Barton Watch Bands
Thank you for taking the time to drop us a note. We are here to help with a suggestion or a honest answer. We want to make sue that our bands make your watch pop! We love our straps and hope you do too. Keep an eye on our official website and social media channels for new product announcements. Thank you for supporting Barton Watch Bands!
Joel helped me with a custom bundle…
Joel helped me with a custom bundle order. Once connected, the support was seamless and quick.
20 May 2025
Unprompted review
Reply from Barton Watch Bands
Thank you for supporting Barton Watch Bands. We are here to help when you need us. I am happy to hear that Joel was able to assist you with a custom bundle. It is crucial for our loyal customers to get the bands that perfectly pair with their timepieces. Enjoy your new Barton Watch Bands! We hope to see you again soon.
Joel's customer service *****
Joel answered me quickly regarding my question and we came to an agreement to replace the incorrect band I purchased for one that would fit. He was respectful and straightforward with his answers. Good experience hands down!
12 May 2025
Unprompted review
Reply from Barton Watch Bands
We truly appreciate your feedback. We are pleased to know that you were very satisfied with the way Joel handled this issue. For reference, all of our bands come with a 100% customer satisfaction guarantee, within the first year of purchase. We always happy to help with an exchange during this period. Thank you for supporting Barton Watch Bands. We hope to see you again soon!
Best after sales service ever
Simple: I made a mistake selecting the band I was looking for, as unfortunately Garmin attachment is different than the Barton one.
Received a beautiful high-quality leather band but could not fit it.
I informed Barton of my situation and without arguing (they could have as it was my mistake) they offer me to keep it, and /or give it to someone who may like it or if I return to Apple, to exchange it.
It is not all since I could not really enjoy their proposal, they offer to refund and did it.
Not only the quality is superb and the prices reasonable (4 times less that Garmin band).
Above all , the after sales service is the best of any online sell I have ever experience, courtesy , did not even mention that is was my fault) extremely couteous message
BARTON , THUMBS UP
7 May 2025
Unprompted review
Reply from Barton Watch Bands
Thank you for taking the time to leave us a review. We understand that mistakes will happen. There are thousands of unique watches out there. We are here to help. We are happy to hear that you approve of the quality of our bands. We strive to manufacture a top notch product. Please keep us in mind for your next watch. We will be here!
Excellent Customer Service
The Barton team made an error in shipment, but they rectified it right away despite me being very tardy in bringing it to their attention. Many companies could learn from their excellent approach to customer service!
1 May 2025
Unprompted review
Reply from Barton Watch Bands
Thank you for your support. We try to be perfect, but when a shipping error occurs, we find a solution immediately. We take great pride in our customer service and shipping departments. We are happy to hear that you noticed this. As always, we are here to help when you need us. Thank you for supporting Barton Watch Bands.
Beautiful quality strap at a fraction…
Beautiful quality strap at a fraction of the price of other ‘quality’ straps. The delivery was quick and the presentation of the package was lovely.
It goes beautifully with my Nomadic Watch. I am thrilled with the strap and the quality of it. Thank you.
24 April 2025
Unprompted review
Reply from Barton Watch Bands
Thank you for taking the time to write a review. We are happy to hear that you are pleased with our straps. We strive to manufacture a quality band that we can offer our customers at a competitive price. Keep an eye on our website and social media channels for new product announcements. Thank you for your support. Enjoy the new strap! We will see you again soon.
Great Band, Better Customer Support
I had ordered the wrong size band and contacted Barton. Within that day, Joel from Barton reached out to see how they could help to resolve it. Joel worked with me to get the right band and quickly sent out a replacement. Really appreciate the strong follow up. I will be a continued customer.
25 April 2025
Unprompted review
Reply from Barton Watch Bands
Thank you for your positive review of our customer service. Watch bands can be tricky, and sometimes an exchange is needed. We know your timepiece can be a daily tool, and we try to get the correct size band headed your way as quickly as possible. Wearing a Barton Watch Band, more days than not, is a good thing! Thank you for your support. We will see you again soon.
tremendously helpful
tremendously helpful, very timely, very professional. A pleasure.
28 April 2025
Unprompted review
Reply from Barton Watch Bands
Thank you for your kind words. We were happy to assist you. We will see you again soon! Thank you for supporting Barton Watch Bands.
Amazing customer service
Ordered a band from a retailer (not direct), and it started ripping after 31 days. Joel from Barton Support replaced and shipped it for free, even though I didn't purchase it from them. Great customer support.
17 April 2025
Unprompted review
Reply from Barton Watch Bands
Thank you for taking the time to leave us a review. All of our bands come with a 100% customer satisfaction guarantee within the first year of purchase. Issues like this are rare, but we are here to help when you need us. Thank you for supporting Barton Watch Bands. Enjoy your new band.
Awesome product, service & company!
I ordered 2 bands, 1 leather, 1 canvas. I love them both. I have tiny wrists and they fit perfectly. I lost one of the strap loops and contacted the company by email to buy a replacement loop. The representative was so nice & helpful. He sent me a replacement band the same day. Awesome product, service & company.
22 April 2025
Unprompted review
Reply from Barton Watch Bands
Thank you for taking the time to drop us a note. We are happy to hear that our bands fit perfectly. We have designed our bands to fit the majority of people. We are here to help when you need us. Thank you for supporting Barton Watch Bands. We hope to see you again soon!
Quick response and replacement
Joel was very quick to take care of an issue that I had with a watch band.
Thanks!
21 April 2025
Unprompted review
Reply from Barton Watch Bands
Thank you for contacting Barton. We were happy to help! Don't hesitate to reach out with any questions or concerns. Enjoy your Barton Watch Band!
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