Base London Reviews 4,347

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Really good service! Quick delivery, nice polite women on customer service phone which quickly located the problem and sort it out. Shoes are really good quality and now I am not surprised why they... See more

Rated 5 out of 5 stars

I bought a pair of shoes from Base London and I’ve been blown away by the quality. The shoes are incredibly comfortable — perfect for someone like me who works in a corporate environment and comm... See more

Rated 1 out of 5 stars

Ordered shoes for funeral & paid extra for quick delivery 🚚 shoes never turned up & was told delivered. I was sent screenshot from base London of delivery 🚚 it was a red brick 🧱 my house is pure gr... See more

Rated 5 out of 5 stars

I bought 4 pairs of shoes recently from Base London. I am satisfied with my purchases. Although my first two pairs purchase was wrong sizes. Then, I contacted them and got a replacement with no extr... See more

Company details

  1. Shoe shop

Written by the company

Since 1995 Base London's mission has been to provide top quality footwear for every occasion to guys interested in looking good and living life to the full. We take pride in offering stylish, genuine leather footwear with super fast delivery and free UK returns, and hopefully you can tell from the thousands of 5 star reviews that Base London is a brand you can trust to deliver on its promise.


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Shoes came up a little on the big side

My shoes arrived in good time and were high quality as always however this particular ones which I have bought before came up a little loose. which was a shame. I'll get an innersole but that wasn't necessary last time, hence the four stars.

26 December 2023
Rated 5 out of 5 stars

Business as usual with value and style

As per usual I ordered a couple of pairs of shoes they were with me in less than 48 hours over Christmas. I have purchased several pairs of shoes from Base, they are of a good quality for price long lasting my work shoes ( Four pairs) have lasted tremendously well. Casual shoes and boots are smart and comfortable. Don’t waste money on the overly priced stuff then have to have them resoled at 3/4 the price.

25 December 2023
Rated 5 out of 5 stars

Wobs of t north

Extremely quick delivery, especially over the festive period.
Lovely pair of shoes, and great fit.
Will definitely be buying some more.
Thank you

25 December 2023
Rated 5 out of 5 stars

First Base

Excellent pricing, great quality, and decent delivery time. What's not to like. 😁

25 December 2023
Rated 1 out of 5 stars

Bought Ozzy Grain Chelsea Boots

Bought Ozzy Grain Chelsea Boots, very nice looking boots, but unfortunately they didn’t last longer just after few months of a very minimal use for only office work it’s heal cracked and it’s got holes in both boots, I always had timberland and rockports but never had this problem even after many years. Very disappointed.

12 April 2023

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