Really good service! Quick delivery, nice polite women on customer service phone which quickly located the problem and sort it out. Shoes are really good quality and now I am not surprised why they... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought a pair of shoes from Base London and I’ve been blown away by the quality. The shoes are incredibly comfortable — perfect for someone like me who works in a corporate environment and comm... See more
Ordered shoes for funeral & paid extra for quick delivery 🚚 shoes never turned up & was told delivered. I was sent screenshot from base London of delivery 🚚 it was a red brick 🧱 my house is pure gr... See more
I bought 4 pairs of shoes recently from Base London. I am satisfied with my purchases. Although my first two pairs purchase was wrong sizes. Then, I contacted them and got a replacement with no extr... See more
Company details
Written by the company
Since 1995 Base London's mission has been to provide top quality footwear for every occasion to guys interested in looking good and living life to the full. We take pride in offering stylish, genuine leather footwear with super fast delivery and free UK returns, and hopefully you can tell from the thousands of 5 star reviews that Base London is a brand you can trust to deliver on its promise.
Contact info
United Kingdom
- www.baselondon.com
4.1
Great
4K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good quality and no probs with delivery
8 November 2023
Great pair of shoes at a great price
9 November 2023
Really lovely boots
Really lovely boots. And quick delivery just about to order another pair.
31 October 2023
Great customer service
Great customer service, high quality products and high end styles, had a problem with one of the shoes I brought and service department takes care immediately of the problem, separating any expectations on how they handle the situation, very professional, and even with that pebble on the road I am very pleased and still keep my business with the company and will give them the the top rating, thank you very much for your service, keep the great job! Sincerely a very satisfied customer of yours.
3 November 2023
Shoes delivered exactly when advised…
Shoes delivered exactly when advised and great fit
10 November 2023
Good product with good finishing
The product is according to description and arrived on time
10 November 2023
Brilliant service as always
Great service ,delivered very quickly and a beautiful pair of shoes for the price
Excellent all round service
10 November 2023
The boots are way too small for a size…
The boots are way too small for a size 45, if buying go at least one size up. Quality good
10 November 2023
Excellent pair of shoes
Excellent pair of shoes, very comfortable and look great, they arrived on time, well packed. In fact , I have since ordered another pair of shoes from Base London.
2 November 2023
New shoes!
The product arrived in good time. Very well packaged. They look like a great shoe and good quality.
2 November 2023
Bought a pair of boots and pair of…
Bought a pair of boots and pair of shoes, both horribly uncomfortable for their original pricing even though I got them in the sale they feel like £10 shoes if you know what I mean
2 November 2023
Great Product
Efficient delivery, excellent product, fits like a glove, looks just like the online pic.
9 November 2023
The Chelsea boots I ordered arrived…
The Chelsea boots I ordered arrived quickly and as described
2 November 2023
Excellent service throughout and great…
Excellent service throughout and great quality shoes.
9 November 2023
satisfaction
8 November 2023
Spot on
Arrived very quickly. Very high quality for the price range. Really comfortable. Will buy again
9 November 2023
I really like Base footwear.
I've bought four pairs of boots and a pair of shoes from Base, they always arrive promptly, well packaged and looking good.
16 November 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.