I ordered some basketball shoes and everything was great for a while. I received tracking info and received my shoes to Estonia in a decent timeframe, however the shoes weren't brand new. They looked... See more
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Good morning. The order went well. They were quick to acknowledge the payment and dispatch the order. The only slight drawback was the shipment tracking, as I did not receive any information from the... See more
Ordering the shoes was really easy and paying went by fast . Delivery time is great and according to location and fast too , i’m glad we trusted this source and ordered.
Delivery is not very fast, help center (robot) not helping, please cut from your website. Joker 1 Joker shoes is good, have good cushion, perfect sole, need take bigger size, and the laces are pinchin... See more
Company details
Written by the company
Bienvenido a Basketball Emotion, la tienda de baloncesto que va más allá. Explora nuestro catálogo completo de zapatillas, camisetas de la NBA, balones y mucho más de la mano de las mejores marcas como Jordan, Nike y adidas. Además, descubre contenido sobre las últimas novedades en el mundo del material deportivo. En nuestras tiendas, los niños sueñan con ser grandes jugadores. ¡Equípate y vive el baloncesto con nosotros!
Contact info
Plataforma Logística de Zaragoza - Calle Turiaso, Núm 27, Naves 90-94, 50197, Zaragoza, Spain
- soporte@basketballemotion.com
- www.basketballemotion.com
4.1
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 67% of negative reviews
Typically replies within 2 weeks
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The package arrived quickly very well…
The package arrived quickly very well packaged and the right items.
15 October 2024
Unprompted review
Reply from Basketballemotion
Hi there,
Thank you very much for your review!
We are glad that your experience with us has been a good one. We hope to see you back whenever you want at Fútbol Emotion, in any of our shops or on our website.
Greetings from the Fútbol Emotion team
Everything fine
Everything was fine! Shoes as described, quick delivery and easy return (I ordered 2 different sizes)! Thank you very much :)
1 October 2024
Unprompted review
Reply from Basketballemotion
Hi Tine!
Thank you so much for your positive review! We are very happy to hear that you had a good experience with us. Your satisfaction is our priority. We hope to see you soon on Basketball Emotion!
Greetings from the team
Reply from Basketballemotion
Hi there,
Thank you very much for your review!
We are glad that your experience with us has been a good one. We hope to see you back whenever you want at Basketball Emotion, in any of our shops or on our website.
Greetings from the Basketball Emotion team
I'm so glad !
You have so much for basketball , in Croatia we have some limited gear to buy especialy for some sports, in my case basketball, but you have so many to choose ! I am so glad to discover basketball emotion !
26 August 2024
Unprompted review
Reply from Basketballemotion
Hi there,
Thank you very much for your review!
We are glad that your experience with us has been a good one. We hope to see you back whenever you want at Fútbol Emotion, in any of our shops or on our website.
Greetings from the Basketball Emotion team
Relatively quick delivery and a top shoe
Relatively quick delivery (considering the distance between Spain and Germany) and great packaging.
Love the shoes and their comfort on and off court (with this design they are perfect looking even off court). In my opinion it’s currently the best basketball shoe out there! Thank you! Will not be the last pair I buy at your shop!
22 August 2024
Unprompted review
Reply from Basketballemotion
Hi there,
Thank you very much for your review!
We are glad that your experience with us has been a good one. We hope to see you back whenever you want at Fútbol Emotion, in any of our shops or on our website.
Greetings from the Basketball Emotion team
Reply from Basketballemotion
Hi there,
Thank you very much for your review!
We are glad that your experience with us has been a good one. We hope to see you back whenever you want at Fútbol Emotion, in any of our shops or on our website.
Greetings from the Basketball Emotion team
Everything just like you buy
Everything just like you buy, very quick to receive.
Well done.
13 August 2024
Unprompted review
Reply from Basketballemotion
Hi there,
Thank you very much for your review!
We are glad that your experience with us has been a good one. We hope to see you back whenever you want at Fútbol Emotion, in any of our shops or on our website.
Greetings from the Basketball Emotion team
Reply from Basketballemotion
Hi there,
Thank you very much for your review!
We are glad that your experience with us has been a good one. We hope to see you back whenever you want at Fútbol Emotion, in any of our shops or on our website.
Greetings from the Basketball Emotion team
Exceeded expetations
Quik, the product excelent, the packaging excelent.
Very satisfied with everithing.
Wich you have a phisical store in Portugal.
28 June 2024
Unprompted review
Reply from Basketballemotion
Hi there,
Thank you very much for your review!
We are glad that your experience with us has been a good one. We hope to see you back whenever you want at Baskteball Emotion, in any of our shops or on our website.
Greetings from the Basketball Emotion team
Reply from Basketballemotion
Hi there,
Thank you very much for your review!
We are glad that your experience with us has been a good one. We hope to see you back whenever you want at Fútbol Emotion, in any of our shops or on our website.
Did not get any of the products I’ve…
Did not get any of the products I’ve purchased and payed in advance!!!!
22 July 2024
Unprompted review
Reply from Basketballemotion
Hello Marco,
We are so sorry you experience with us was not as expected,
We have tried to reach you but we have been unable to.
Don't hesitate to contact us at customerservice@futbolemotion.com to look deeper into the matter.
Best regards.
Reply from Basketballemotion
Hi Paulo,
Thank you very much for your review!
We are glad that your experience with us has been a good one. We hope to see you back whenever you want at Basketball Emotion, in any of our shops or on our website.
Greetings from the Basketball Emotion team
Shipment super fast
Shipment super fast! customer service answer to me immediatly! Perfect and thanks
21 June 2024
Unprompted review
Reply from Basketballemotion
Hello,
Thank you very much for your review!
We are glad that your experience with us has been good. We look forward to welcoming you back anytime at Basketball Emotion, in any of our stores or on our website.
Best regards from the Basketball Emotion team.
I already made 3 purchases
I already made 3 purchases, but unfortunately my experience is negative. On my first purchase the size was to big and I had to sent the shorts back and until today the item is waiting at the pickup point so is my refund. My second purchase at basketball emotion sent me the wrong jersey, I'm not sending either of the items back because their process takes to long, it's horrible. I had to make a third purchase to get the matching shorts for the wrong jersey they sent me. I'm getting tired of waiting for them to solve my problem with the first purchase. The second purchase I' m try to sell the shorts on ebay, probably a faster way to solve the problem.
11 June 2024
Unprompted review
Reply from Basketballemotion
Hi there Anthony,
We are sorry to hear that your experience with us was not as you had hoped.
As we indicated to you, on the first return, the carrier delayed to collect the order (situation unrelated to us) and the refund has already been made on 8/7.
In the second order as we asked by email the photos to be able to analyze the product and check if there was any error, from which we did not get a response.
To resolve your issue, please write to clientes@basketballemotion.com and we will contact you as soon as possible.
Greetings from the Baskteball Emotion team
Product arrived on time and great…
Product arrived on time and great quality!!!
12 June 2024
Unprompted review
Reply from Basketballemotion
Hi Alberto!
Many thanks for your rating! We're glad you had a good experience with us. We look forward to see you back at Basketball Emotion at any time.
Greetings,
Great price/Slow-ish delivery
Definitely great price, but the shipping took 16 instead of the suggested 5-9 days and one of the pairs of shoes I ordered looked liked it has been (at the very least) tried on quite a few times, or maybe a returned/B-Stock pair - suede on one shoe`s toe box was discolored already and the sole was pretty dirty. I was getting the pair for someone else but I guess I`ll keep it to my self in this condition - still the range of models offered is great.
3 June 2024
Unprompted review
Reply from Basketballemotion
Hello Ivan,
First of all, thank you so much for your generous rating and apologies for the inconveniences caused by the faulty product.
We regret this incident so we would like to offer you a 30% discount for your next purchase. Its conditions of use are the following:
This is a discount code linked to your user account.
There is no minimum order value.
It applies to all our products, except for teamwear.
The maximum discount is 100€.
You can use it whenever you want.
It will be displayed in your shopping basket.
To use it, all you have to do is select it in your shopping basket.
We hope to see you soon at Basketball Emotion
Greetings from the team.
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