Bathroom Shop UK Reviews 

66
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

An exceptional company that go above and beyond to ensure first class customer service . Hannah has been brilliant making sure our bathroom fittings were delivered on time for a bathroom renovation w... See more

Rated 5 out of 5 stars

Bathroom shop redeemed themselves....really worked hard to put problems right. Martin was a star and even offered to load a van and bring order straight away. big thanks you ...........Order not arri... See more

Company replied

Rated 5 out of 5 stars

They have been a delight to do business with. Beginning with the pleasure of having human interaction on the phone, they have great technical knowledge and expertise with which to advise,  their prod... See more

Rated 5 out of 5 stars

My whole experience with Wakefield bathrooms has been fantastic. The products that I purchased were fantastic and at a much cheaper price than other suppliers. The customer service has been second to... See more

Company details

  1. #49 of 115 best companies in Bathroom Supply Shop

Written by the company

We are BathroomshopUK, we offer some of the biggest and best bathroom brands available here in the UK with the best possible discounts, we buy in bulk to give you the best possible discounts and an after sales care to match. We have years of experience in all thing’s bathrooms, we are here and happy to help with any questions you may have. We offer too many brands to list here but all have been carefully selected to offer our customers a good range of quality branded goods, we have tried to offer a brand for all budgets, however you really do pay for what you get, we are more than happy to talk through your purchase and work out what is the best fit for your new bathroom, from Duravit and Vitra to Hansgrohe and Keuco or Zehnder and Vogue there’s no limit to what we can offer you. We are here for you always to chat, Happy Shopping!!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

66 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(66)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time shopping from Bathroom Shop. Top experience!

I hadn't heard of Bathroom Shop prior to to shopping with them, but they came up top of my results page when I was searching for a very specific model of a thermostatic shower mixer which was difficult to get hold of. I emailed them (and a bunch of others) to ask if they could get hold of it and could see from the get go that I was dealing with a real person who cared about doing a good job. Martin went above & beyond to try to get hold of the part for me, and although ultimately he did not succeed (not his fault; supplier stock issues), I was won over by the effort he'd put into my query and his transparency into the situation. In the end, I purchased an alternative model based on his suggestion, but also added a bunch of other things to my order as they were competitively priced on Bathroom Shop. From order to a specified delivery date which I required, Martin was brilliant with communications and follow ups. Can highly recommend and will not hesitate to shop with them again.

29 May 2025
Rated 5 out of 5 stars

Hannah was fantastic!

Hannah was fantastic! Gave me different optioins for my shower, great advice on shower screen sizes versus tray and sorted out a quick delivery and great price.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent products and fantastic customer service

My whole experience with Wakefield bathrooms has been fantastic. The products that I purchased were fantastic and at a much cheaper price than other suppliers. The customer service has been second to none, hannah has been fantastic. She has helped me colour match items to my brassware and in my opinion went above and beyond, the service I have received after purchase has also been outstanding, with simple returns and fast reply to emails. I will go nowhere else in the future.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

I am very pleased

I am very pleased. Needed parts that I thought might be difficult to get. They priced them, ordered and delivered on exactly the days they said. Very impressed!

7 March 2025
Unprompted review
Bathroom Shop UK logo

Reply from Bathroom Shop UK

Thank you so much for the review, it is very much appreciated.

Rated 5 out of 5 stars

Phone answered swiftly by a human!

Phone answered swiftly by a human! He was very helpful and dispatched the radiator the same day, which arrived first thing the following morning.

16 December 2024
Bathroom Shop UK logo

Reply from Bathroom Shop UK

Thank you very much for the review Robert!

Rated 5 out of 5 stars

Good communication on order and…

Good communication on order and delivery.
The only thing I could add is that when customers receive a delivery email or text from a 3rd party delivery company that it states which supplier they are delivering for.

27 November 2024
Bathroom Shop UK logo

Reply from Bathroom Shop UK

Thank you for the feedback Peter, we are working hard with improving our delivery company procedures, it’s something we have a few issues with and have used various delivery companies and none seem to be perfect. We are hoping we can get to having our own in house delivery service soon. BSUK

Rated 1 out of 5 stars

Absolute shambles of a company

Absolute shambles of a company..placed an order then after a week no notification of shipping..contacted them..they said it will be posted the following day with DPD..will be with you on Monday..never arrived..contacted them Wednesday..they said sorry..it’s now being picked up by royal mail…think this company is a scam..now waiting for a refund..but I’m not holding out much hope of getting it.

29 November 2024
Bathroom Shop UK logo

Reply from Bathroom Shop UK

Hi Neil, I’m sorry to hear of the problems you have had getting the delivery, I have looked into this and it’s down to the transport companies and not us directly. It was sent the same day by DPD, however DPD contacted us to say they don’t deliver to your post code everyday after it was sent, they also advised us the delivery cost was 4 x times the regular charge because of the area, then Hannah in our sales team sent another one out with Royal Mail, unfortunately they haven’t been great at delivering quickly either. You cancelled the order and it was refunded immediately at our end, and we are still trying to get both the items sent out back to ourselves. I can assure you, we are not a scam and do take complaints seriously.

All I can do is apologise, we are trying to arrange better couriers. Sorry you had such a poor experience. Merry Christmas!

Rated 5 out of 5 stars

Excellent service

Excellent service, quick delivery great communication

25 November 2024
Bathroom Shop UK logo

Reply from Bathroom Shop UK

Thank you very much!

Rated 5 out of 5 stars

Specialist brands and excellent service.

I have had great difficulty in finding a supplier for Hansgrohe products in the UK. On finding the Bathroom Shop UK my troubles were over. The service was prompt and couldn’t be bettered. Thank you

8 November 2024
Bathroom Shop UK logo

Reply from Bathroom Shop UK

Thank you so much June, what a lovely review to read. Thank you very much for your kind words, it really does mean a lot to the team here at BSUK

Rated 5 out of 5 stars

Nothing not to like

The price was good, the items delivered on time in perfect condition. Nothing not to like.

10 November 2024
Bathroom Shop UK logo

Reply from Bathroom Shop UK

Thank you Nick, appreciate the review!

Rated 5 out of 5 stars

Easy to order quick to deliver

Easy to order quick to deliver.
Got what we ordered, the whole process was completely painless, arrived really quickly. I'd definitely use again.

11 November 2024
Unprompted review
Bathroom Shop UK logo

Reply from Bathroom Shop UK

Thank you Rachel, appreciated!

Rated 5 out of 5 stars

Great coms and arrived quickly

Great coms and arrived quickly, only hiccup being DPD leaving it at the post office, who then couldn't find it!

10 November 2024
Bathroom Shop UK logo

Reply from Bathroom Shop UK

Thank you very much Robin, appreciate the review and feedback, we will be following up with DPD so they can aim to be better too. Thanks again. BSUK

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look