We initially had an issue with the loss of a part for the wall hung cistern we received. We contacted customer service and both Ewan and Ian were helpful, quick and diligent in ensuring the issue was... See more
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Review summary
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Reviews shaping this summary
UPDATE 09/04/26 Following a call from Bathshack I was promised a new box of replacement tiles, these were delivered yesterday and are perfect. Also advised that I could keep the other box of tiles... See more
Company replied
I spoke with James, very professional and efficient. Very personable and advised me on the product which I purchased. A great customer experience and I will certainly shop with Bath Shack again.... See more
We have purchased from Bathshack in Cork before and have had no issues. Today was our first time visiting the showroom in Galway. We were fortunate to meet a very helpful staff member (Abu) who listen... See more
Company details
- #84 of 115 best companies in Bathroom Supply Shop
- #85 of 106 best companies in Bathroom Renovator
About Bathshack
Written by the company
Your one-stop shop for high-quality bathroom products and tiles, Bathshack is proud to be one of the UK’s leading online bathroom suppliers, with a loyal customer base spread across the UK and Ireland. With showrooms located throughout Northern Ireland (in Boucher and Duncrue in Belfast, as well as Lisburn, Antrim, Ballymena and Coleraine) as well as the ROI (Dublin and Cork), we also ship to customers across England, Scotland and Wales.
Supplying high-quality products at great-value prices, we keep our customers at the heart of everything we do and are always striving to deliver excellent customer service.
Offering extensive warranties and efficient, low-cost delivery for your convenience, we work hard to ensure that your customer experience is as seamless and stress-free as possible. Meanwhile, if you do encounter any issues with your order, then our friendly customer service team is only ever an email or a phone call away – while there’s also a live chat option available on our website.
Whether you’re looking for baths, basins, taps and toilets, or you need a new shower, tiling or anything else, we have an extensive range of products available in various designs, colours and finishes. You’ll therefore find something to suit your personal taste – the perfect products for your new bathroom or self-build project at the best-value price.
Looking for high-quality bathroom-ware? Think Bathshack every time.
Shop Baths
Shop Bathroom Suites
Shop Taps
Shop Heating
Shop Tiles
Contact Us
Find Your Nearest Showroom
Contact info
Unit 1D Enkalon Industrial Estate, BT41 4LJ, Antrim, United Kingdom
- 028 9077 2898
- info@bathshack.com
- www.bathshack.com
4.4
Excellent
6K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
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Very helpful
31 March 2026
Delivered as agreed quality very good…
Delivered as agreed quality very good and as described
31 March 2026
Complete Bathroom renovation
While things didn’t go exactly to plan, Bathshack did everything they could to make up for delays, etc. They are very good with their prices and the products of good quality.
4 February 2026
Unprompted review
Reply from Bathshack
Hi James,
We can see you have now spoke with Natasha our customer trust manager and your issues are now resolved.
If you have any further issues please email Natasha directly.
Thanks,
Team Bathshack
Quick delivery and great item at a good…
Quick delivery and great item at a good price. Will buy again for sure
24 March 2026
great help
I experienced some small issues with my product after install. I was helped by Brenda, who was quick to respond and helped me find a solution. Very pleased overall!
6 April 2026
Unprompted review
Professional service
I really appreciate the professional service. Items were delivered in time in perfect condition. And when we needed to return the items we were given clear instructions on how to proceed.
2 April 2026
Unprompted review
Great Service & Quality Products
Really happy with my experience with Bathshack. Ordered everything for a full bathroom renovation and all products arrived in great condition and exactly as expected.
I did need to return a shower as it wasn’t the correct fit, and with my plumber only on site for the week, timing was tight. Ian and the team in the Antrim store, along with others from the support team, were very helpful and managed to get the correct shower sorted within the same week, as well as arranging a refund for the temporary one I had purchased.
Overall, great service, quality products, and excellent support when it mattered most. Would definitely use Bathshack again and recommend to others.
2 March 2026
Unprompted review
Dealt with Mathew today at bath shack…
Dealt with Mathew today at bath shack Douglas. He was extremely helpful and knowledgeable about their products.
Thanks again
7 April 2026
Unprompted review
Waiting on prpduct still lrdered in mid…
Waiting on prpduct still lrdered in mid march and no ptoactive follow ups and still no delvery date given
27 March 2026
Reply from Bathshack
Hi Brendan,
I have checked your order details and can see that your order was delivered back in March. A member of our team will follow up with you to share delivery details with you & ensure you've received your order.
Thanks,
Team Bathshack
Had a great experience at the Dargan…
Had a great experience at the Dargan branch, thanks to Chloe! She was incredibly helpful and patient with us, taking the time to show us loads of different options until we found exactly what we needed. She was also super clear on all the pricing and availability, which made the whole process stress-free and easy to navigate. Beyond being a pro at her job, she’s just generally a very friendly and nice person to deal with. If you're heading in, definitely look for her—she’ll take great care of you!
4 April 2026
Unprompted review
Good customer service
Ian was very helpful in assisting with a retyrn/exchange transaction I required. Would not hesitate in recommending this business for great products and customer service.
31 March 2026
Unprompted review
Wrong image on website
Got the wrong tap
Because you have false advertising on your website
24 March 2026
Reply from Bathshack
Hi Amy,
I'm sorry you aren't happy with the taps you have received, due to the small branded logo that wasn't visible on our image of the taps. I can understand your frustration, but I can see that Sarah from our Customer Support team has been working with our supplier to find out if they can supply an unbranded version of the taps and she has also offered a free exchange to an alternative set of taps.
We'll follow up with you again to ensure we find a solution that works for you.
Thanks,
Team Bathshack
Bathshack Lisburn
I bought my bathroom from the Lisburn Branch.
David really helped me create my new bathroom without costing me a fortune. I am delighted with it and the customer service that I received was excellent.
Chantelle also helped me whenever David was unavailable.
It was a great experience and I would recommend Bathshack Lisburn to anyone!
28 January 2026
Unprompted review
Happy Customer
UPDATE 09/04/26 Following a call from Bathshack I was promised a new box of replacement tiles, these were delivered yesterday and are perfect. Also advised that I could keep the other box of tiles. Much happier customer now.
Ordered one box of six tiles, when they arrived i opened the box to check all was good, seemed to be as top and bottom tile were in perfect condition, my tiler arrived and took tiles out of packaging to discover the middle three tiles were broken, unusable.
Emailed immediately but to date no response, very disappointed, can't even return to Dublin store must be sent back to Antrim,
20 March 2026
Reply from Bathshack
Hi Olwyn,
We can see you have now spoke with Natasha and can confirm this issue is now resolved.
Any further issues please get back in touch with us.
Thanks,
Team Bathshack
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