Bathshop321 Reviews 3,679

Great product, excellent price, fantastic friendly service

Products well priced, a damaged item was replaced in two days , so build not held up. Extremely knowledgeable and very helpful staff.

Excellent customer service with a smile. Very helpful and great quality

Rob was very helpful and friendly . Good quality and good prices too

Great staff, knowledgeable and professional in their help. Thanks for all your help.

hinge parts given but missing from the instructions, missing bolts from the package that are related to fixing those hinges… had to go out to the shop to get the right bolts and figure out ourselves…

The man that helped was very sweet and kind answered all the questions we had. He was also very good at his job and friendly

I ordered an "in stock" item elsewhere but the email confirmation cited 21 days for delivery. A problem! Turning to Bathshop's "Cath", she acted quickly to identify the correct item, and confirm that it was truly in-stock. Then, Cath made the effort to contact the warehouse to doubly verify that the item was there, ready to be shipped. It was at my premises 2 days later. Bravo, Cath and Bathshop, you're a lifesaver!

nice people and very easy to deal with, great frendly communication . love my tray and shower. collected in and out in 10 minutes

☺️
We are very happy! A complete new bathroom at a very reasonable cost.
Everyone at Handforth were so good - helpful, pleasant and a joy to deal with. Particularly Cath and Jill who went to great lengths to get everything we needed- offset bath, cupboard units, comfort toilet, sink, quadrant shower - the lot! !
Ok- so not everything went to plan and a couple of things had to be ordered again with staff sourcing differing items .[when originals suddenly became 'out of stock' after ordering & payment ?]
Each time they did their utmost to get us a replacement order sent quickly. 'Delivery Tony' almost became a daily fixture on our drive ???
Thank you everyone. It looks fabulous .

Purchased a new bath mixer tap. Came in for spares, but a new tap was almost the same price as spares from the internet. Service was quick, knowledgeable and with a smile.

Helpful staff, great product at excellent price and efficient delivery.

Tried to purchase a bath, delivery and customer service non existent. Took payment, no update regarding delivery date. Chased them via email as they have no customer support phone number they came up with a date, still no delivery... attempt to phone, no answer, just get cut off. After 10 days eventually told the item was never in stock... requested refund, no refund many days later. Would avoid at all cost.

Just want to say that Jill is the best !!

Almost 3 years ago I bought a whole bathroom suite. 1. The shower cabinet had to be sent back as the frame did not sit level, it was very flimsy, I exchanged it for a heavier one, it is not perfect.
The toilet rim is not level, the new manager came out to see it but would not accept that there was a big problem, the seat would not sit level, the lid would fly back when you sat on it, he still would not accept that. I found another seat elsewhere because I could not live with this fault and a lot of trouble as it doesn't go with the pan. He gave me part of the cost back, which to me was admittance. Now almost 3 years later this seat has broken because it's uneven.
Now the syphonic cistern has broken within 3 years, it only needed a washer,but it appeared that I had to have a whole syphon part.
More expense. I am having to live with this broken toilet seat, due to this company not following the law.
I am an elderly lady living on my own and I feel this company were taking advantage of me not being able to deal with this awful problem.
I certainly would not recommend this company to anyone and I certainly think your manager then was afraid of responsibility. I spent a lot of money for unsatisfaction. This took place 2021.
R Moss
I am more concerned about the fact that you came out and saw that the pan was not level, yet the manager refused to do anything about it. I had to shop for another seat, which would sit without moving. This one fitted, but not as well as the original and didn't look as nice. Finally the fatigue has caught up and the hinges have snapped. Anyone in your line of business would know that this would eventually snap, even I realised that this would happen. I now, I am landed with a toilet that will never be right because you wouldn't do anything about it and were delighted at me finding another seat, I stupidly let you off the hook. AND YOU SAY I AM BEING UNFAIR.
If you correct this then I am willing to withdraw this review. Meantime I have to use a broken toilet seat.
R.Moss

Terrible company, send wrong sized product then blame the customer. Ask you to jump through hoops to get a refund then just ignore all contact. Even their delivery drivers talk bad about the company. Avoid at all costs

Recently purchased a Comfort W.C. at half the price I could find locally, delivery was spot on time and the driver carried it over the step into our home in a very helpful and friendly manner the product is heavy,very sturdy, and an eye pleasing design.
Extremely happy with my purchase the fitting was straight forward and it’s all working as it should.
Wouldn’t hesitate to use Bathshop again
M. White Northumberland