BAV Motor Company Reviews 

111
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, knowledgeable, and welcoming staff members, noting that the entire purchasing process is smooth, straightforward, and completely free of any aggressive sales pressure. Reviewers also emphasize that the used vehicles are delivered in pristine condition, matching their online descriptions and providing a reliable driving experience from day one. Some reviewers were not happy with how post-purchase issues were handled by the staff. A few people experienced rude communication, unhelpful responses, and significant difficulty getting proper assistance when unexpected mechanical problems arose after driving away.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing the team as extremely welcoming,... See more

Service

Customers consistently note positive experiences with service, highlighting efficient staff, smooth... See more

Product

People report positive experiences with product, highlighting that vehicles arrive clean, in beautiful... See more

Customer service

Consumers find customer service to be positive, highlighting that representatives are lovely to deal with,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an amazing and smooth process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have bought, and traded in a couple of cars with Bav motor company. Always secured a fair price with excellent service in a quick and friendly manner. Have dealt mainly with Chris who has always been... See more

Rated 5 out of 5 stars

Excellent experience with Bav! I dealt with Gerald who was more than happy to help me and answer my questions, he didn’t make me feel pressured or rushed like I have felt in other garages. Would highl... See more

Rated 5 out of 5 stars

We had been looking for a mini Cooper Auto for some time and all were over 100 miles away. We found a very clean and reasonable mileage (58000) on a 10 plate Mini Cooper at BAV - attended and dealt w... See more

Rated 5 out of 5 stars

Man and wife team.Very welcoming and easy to communicate with. Straight to the point and very helpful. Got the car I wanted and was even help with tax and insurance. Absolute pleasure to be around. Ex... See more


Company details

  1. Car dealer
  2. Auto market
  3. Car service
  4. Motor vehicle dealer
  5. Used car dealer

Written by the company

Founded on quality, trust and service, BAV Motor Company is a family-run used-car dealership based in Pyle, Bridgend, Wales. With over 40 years of experience in buying, selling and sourcing high quality second-hand vehicles, we are committed to delivering a car buying experience that is transparent, friendly and fair.  ⸻ Why Choose Us • Experience you can rely on. Generations of automotive expertise mean we know what makes a good used car—just as importantly, we know what doesn’t.  • Excellent selection. We offer a wide range of vehicles, all carefully inspected and described accurately. Our goal is to match you with a car that fits your needs and budget.  • Finance & warranties. Low-rate finance options are available (terms apply), plus warranty support to protect your purchase and your peace of mind.  • Outstanding customer service. Our team is friendly, honest, and approachable. Whether browsing, buying, or after-sales, we aim to make every step straightforward and stress-free.  ⸻ What People Say With over 600 reviews across multiple platforms, BAV Motor Company has achieved a reputation score exceeding 4.7/5 in many listings. Customers most often praise: • friendly staff • excellent value for money • helpful after-sales support  ⸻ Our Promise At BAV, we believe car ownership should be exciting, not exhausting. That means no hidden defects, no surprise fees, and no pressure sales. Just a vehicle you can rely on, with a team that treats you with respect.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

111 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(111)

83 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience buying my dream car

My experience was great. I was left with the car to have a good look and a drive with no pressure to buy.

The sales team were easy to deal with and all the little bits we agreed on were done before I took delivery of the car.

I would certainly look them up next time I need a new car.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, everyone was really helpful and knowledgeable. They were happy to answer all our questions. Very satisfied with our visit there today

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Definitely recommend

Can’t thank the staff at BAV motor company enough. They were so helpful with the process of buying my new car and talked me through everything thoroughly. Would definitely recommend!!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

We had been looking for a mini Cooper…

We had been looking for a mini Cooper Auto for some time and all were over 100 miles away. We found a very clean and reasonable mileage (58000) on a 10 plate Mini Cooper at BAV - attended and dealt with Tudor throughout the process of buying the car and arranging part exchange with my wives older (one owner since new 52 plate) Mini Cooper.
Tudor was knowledgeable, attentive, and very fair in arranging a full MOT and Repairs and Service on our new car. It was a pleasurable experience from start to finish and I would 100% recommend using B.A.V for any used car purchasing and servicing in the future. 10/10

5 March 2026
Unprompted review
Rated 5 out of 5 stars

I found the whole experience excellent

I found the whole experience excellent. From my initial enquiry, Gerald rang back when promised and kept me up to date. I had great confidence to travel from London to collect the car I wanted.
I was not disappointed. The description was spot on and it drove effortlessly for the 4.5 hrs homeward journey. A great price, great people. Highly recommend!!

20 February 2026
Unprompted review
Rated 5 out of 5 stars

An outstanding experience from start to…

An outstanding experience from start to finish. Gerald and his wife were friendly, welcoming, and highly professional throughout. I part-exchanged my vehicle and received a very fair deal against a lovely Mitsubishi Outlander.

I travelled three hours from the Midlands to view the car, and it was exactly as described in the advert – no surprises, just honest and transparent service.

I would highly recommend BAV Motors to anyone looking to purchase a vehicle. Five-star service all the way. ⭐⭐⭐⭐⭐

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Great team

Great team. No sales pressure. Helpful and informative. Definitely recommend.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

AudiA3

We recently bought my son’s first car. AudiA3. We travelled over 4 hours so were a bit apprehensive. The car was exactly as described and a lovely clean car. The price was competitive and most of all no hard sales patter. The journey home was really smooth and very pleased with the car. Great experience would highly recommend!

18 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. I would highly recommend BAV motor company. Nothing was too much for them and would help in anyway they could if needed.. Nice people and easy to get on with and chat to

16 January 2026
Unprompted review
Rated 1 out of 5 stars

Stay away!

Took my holding deposit with a promise of having it back, no explanation of Terms and conditions, said they were putting the car back on sale with my holding fee then ignored several emails requesting money back or even offering a solution. Still yet to receive any “holding” fee back. Didn’t care about anything I had to say. Underlines everyone’s bad experience when buying a car asked to speak to the manager or the ceo and was told that they don’t speak to customers on a face value, mental - Avoid at all costs

31 December 2025
Unprompted review
BAV Motor Company logo

Reply from BAV Motor Company

We’re sorry to read your review and are disappointed to hear that you feel this way about your experience with us.

At Bav Motor Company, we aim to be clear and transparent regarding all holding deposits. Our holding fees are subject to agreed terms and conditions, which are explained at the time of reservation. These deposits are used to remove the vehicle from sale for a specified period.

We certainly do not ignore customer communications, and we take any concerns regarding deposits very seriously. If there has been any misunderstanding or delay, that is not our intention, and we would welcome the opportunity to resolve this matter properly.

Senior management are always available to review cases where needed, and we’re more than happy to look into this for you as a priority.

Please contact us directly at sales@bavmotorcompany.co.uk with your full details so we can investigate and provide a clear resolution.

Kind regards,
Bav Motor Company

Rated 5 out of 5 stars

Highly Recommend - 5 Star Service 🌟

Really happy with my car I purchased from BAV Motors last week. Gerald (sales rep) was not only knowledgeable in respect of the type of car I was looking for, but also friendly and down to earth. Gerald took the time to go through everything with ease and spent a lot of time with me without any time pressures too. The car I purchased was clean, and in beautiful condition. I'm thrilled to have such a lovely car. Overall, I had a great experience dealing with Gerald at BAV Motors, and would highly recommend the company to anyone looking to purchase a car!

19 December 2025
Unprompted review
Rated 5 out of 5 stars

My car buying experience

Man and wife team.Very welcoming and easy to communicate with. Straight to the point and very helpful. Got the car I wanted and was even help with tax and insurance. Absolute pleasure to be around. Excellent service would definitely recommend. Thanks for an easy experience with no hassle.

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Buying my first car.

Bought my first car this weekend and was really happy with the help offered by the team. No pressure, but plenty of information when needed. My dad was able to take the car for a test drive and was given plenty of time to test it. Looking forward to learning to drive in my new car.

21 December 2025
Unprompted review

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