Bay Alarm Medical Reviews 

Cindy, was extremely helpful and very polite.

The Customer Service Rep Samual, was very professional, polite and helpful. He was patient and understanding of my needs and help with setting up the equipment. We are very happy with this company for our mothwer's needs

Chris was very courteous, helpful and thorough. He got my payment information and then showed me how to test the system. I was very impressed. He made me feel that he really cared that we were getting the most protection from our system. I really appreciated it!

Bay Alarm Medical has been wonderful to work with. They are easy to get a hold of and very responsive to any questions or issues. And when the service was no longer needed, it was handled quickly, easily and professionally.

I called at 9 pm Eastern on Friday to change the protected location on my account and update other information on my account. I was thrilled to reach a real person willing to do that administrative task at MY convenience! As I later learned he is Indian with nearly flawless American English so our communication was great. I had assumed he was in the U.S. until I thanked him for being willing to work so late on a Friday and he replied he was in India so it was morning for him! During the call I was online in the BayAlarm customer portal so I could quickly spot the incorrect items that needed to be changed. He changed it as I spoke until everything was up to date Then I was able to accept the changes with my digital signature. That was a great example of maintaining global data integrity AND customer service the way it should be-- as long as the Indian staff are fairly paid, of course!

Natasha was very knowledgeable and attentive to our needs.

Annish was great, my problem wasn't fixed but she did her best! She was polite, courteous, and kept me well informed. Her and the customer service team are continuing to work my problem.

Bay Alarm always dependable.

Bay Alarm notified me that they were receiving a signal that the battery in one of my alert buttons needed to be replaced. They promptly sent me a replacement battery
wth a screwdriver and instructions. I really appreciated the issue being quickly resolved and corrected.

We were having some issues and the company called to see what the problem was. The lady was very helpful and quickly helped us out.

Pria was very helpful and updated things on the account we needed.

Mary was very helpful in helping me identify the best option for automatic fall detection for my father.

Angie was very kind and patient with me to get my father's service restarted at a new address. Thank you!

I called their customer support line because I had several detailed questions about charging and using my new SOS Mobile Call Alert button which were not answered in the User Manual. Customer rep. Justin was very knowledgeable in answering all my questions, and then took the extra step to make sure my new account was complete and everything was working properly. I am very satisfied with this company and their product.

The representative, Shane, was able to confirm the account details and check on the automated test reminder calls we have been receiving.

Customer Service was great with the possibility of one rep.

I definitely would recommend this firm.

The person I spoke with explained what I had to do with the Bay Alarm system and sent a photo to make sure I had the correct connection (the cradle).
Bay Alarm has been very helpful in explaining matters to me. I feel I can rely on Bay Alarm.

Vivian Gruder

Kim was very helpful and easy to understand

Sarah was very helpful and professional with my request

They explained everything clearly. Times were included to receive item and how much it cost. She was well informed. H

Completely understood the problem and acted accordingly. Great service!