I recently took my elderly mother for an audiology appointment . I am very impressed with the care and the depth of care & understanding needed when dealing with an elderly person. Zara has been ab... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The appointment was on time and I was happy to see the same person as previously.As we age continuity of care important .My old frames used,no pressure to buy new one,new lenses collected within a wee... See more
Felt valued as an individual, not part of a production line like Specsavers The optician explained all the tests and showed genuine concern for my recent cancer diagnosis and ongoing medical issues... See more
Fantastic staff (for both my eye test and hearing test) who made me truly feel like an individual. Thanks explained clearly what they were doing and why what findings were. Well done, Team!
Company replied
Company details
- #10 of 25 best companies in Optician
- #19 of 24 best companies in Audiologist
- #4 of 21 best companies in Contact lenses supplier
- #13 of 18 best companies in Eye Care Clinic
- #17 of 44 best companies in Glasses store
- #9 of 13 best companies in Hearing Aid Shop
About Bayfields Opticians & Audiologists - Henleaze
Written by the company
At Bayfields Opticians and Audiologists, we’re passionate about providing exceptional eye and hearing care with a personal touch since 2004. Our team are committed to delivering tailored solutions that meet the unique needs of each individual, whether it’s a thorough eye test, stylish eyewear, or advanced hearing solutions.
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
Bayfields Connect
Written by the company
- Eye & Ear Care Just £12 a month
- Bayfields Connect is our ear and eye care plan designed to give you complete care, real savings, and peace of mind all year round. For just £12 a month, you can enjoy everything from free eye exams and comprehensive hearing support to exclusive product discounts on hearing aids, glasses, and contact lenses. *T&Cs apply.
- Receive a £50 Amazon Voucher for your referral
- Plus a FREE eye exam or hearing health check for your friend. Win win! *T&Cs apply.
Be Assured with our 60 Day Money Back Guarantee.
We want you to be completely happy with your eyewear or hearing aid purchase.
That’s why we offer our 60 Day Money Back Guarantee - so you can buy with confidence.
Be assured, if you’re not completely satisfied, we’ll work with you to put it right.
This is our commitment to you, because we want you to Be your Best.
*T&Cs apply.
Contact info
45 Henleaze Road,, BS9 4JU, Bristol, United Kingdom
- 0117 962 2612
Comprehensive eye tests
4.7
Excellent
50 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly staff
Very friendly staff, made me feel at ease and relaxed. Explained everything to me.
29 April 2026
My experience with Sal in Henleaze…
My experience with Sal at the Henleaze Bayfields branch was absolutely terrific. She was friendly, efficient and informed, and conducted my examination with great professionalism and human warmth. I cannot fault the occasion in any way.
31 March 2026
Seem very quickly after an emergency .very thorough and empathetic examinations
Seem very quickly after an emergency
1 April 2026
Good service
Your optician talked me through my problem, retested my eyes and explained the possible causes and outlined my options going forward. Satisfied with the whole experience
1 April 2026
A good experience
A thorough examination and expert advice, all conducted in a friendly manner.
31 March 2026
Excellent service very friendly now…
Excellent service very friendly now have a pair of glasses and can see a lot better
17 December 2025
Very friendly
19 February 2026
The appointment was on time and I was…
The appointment was on time and I was happy to see the same person as previously.As we age continuity of care important .My old frames used,no pressure to buy new one,new lenses collected within a week of test.
18 February 2026
Very friendly and welcoming.
Very friendly and welcoming.
I had originally booked for wax removal but this proved unnecessary so the audiologist suggested using the time to carry out the test.
The audiologist explained the procedure for my hearing test and the results, with recommendations for when a further test would be advisable.
9 February 2026
I recently took my elderly mother for…
I recently took my elderly mother for an audiology appointment .
I am very impressed with the care and the depth of care & understanding needed when dealing with an elderly person.
Zara has been absolutely amazing with the level of knowledge and level of patience she has shown towards my mum.
Thank you Zara , so much x
3 February 2026
A very good service
Excellent communication combined with technical expertise and offered in a careful, personalised way. A very good service.
10 February 2026
A professional welcome
A professional welcome, the offer of coffee added to this. Staff appeared friendly but maintained the professional demeanour. The eye examination was comfortable as I was put at ease and each step was explained.
29 January 2026
Thorough and professional
The optometrist was thorough, reassuring and professional and gave me options for the lenses that would provide most benefit.
21 January 2026
Bayfields Great Optometrists and Opticians
I had to have a further eye test just as a belt and braces as my wife was concerned that I continuing to work full time in Retirement might be vulnerable if an optic prob came up.
I went back to Bayfields Henleaze having been successfully tested a year ago & Ana their Optometrist was so great.
On this occasion it was Henleaze I’d an appointment with Saleha J. yet another thoroughly solicitous delightful professional Optometrist.I felt prioritised possibly even privileged to be in the care of Saleha ( and support ) and at every turn was treated with kid gloves.
I can’t commend Saleha ( and in turn Bayfields ) anywhere near highly enough & suggest your first port of call is 45 Henleaze Rd
20 January 2026
Unprompted review
friendly efficient service.
29 December 2025
Very helpful audiologist
18 December 2025
Extremely friendly and professional service
Warm welcome.
Followed by a consultation with a very friendly and professional optician.
Everything was explained throughly and carefully. I felt totally relaxed and not in the least bit rushed during my eye examination. It was actually an enjoyable experience.
Would throughly recommend to others
17 December 2025
I thought the optician was excellent…
I thought the optician was excellent friendly, kind and professional.
17 December 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.