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Bayfields Opticians & Audiologists - Nantwich Reviews 35

TrustScore 4.5 out of 5

4.6

31/33 High Street,, CW5 5AH Nantwich, Cheshire, GB


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Rated 5 out of 5 stars

Having regular OCT scans at Bayfields over the years turned into a god send when a recent cataract surgery went wrong. Under the skilful guidance of Chi Choi who used earlier images to assess the prob... See more

Rated 5 out of 5 stars

Friendly staff. My eye test results were explained to me as was new prescription. The explanation was clear and understandable. I chose new frames and had advice which is always very reassuring when... See more

Rated 5 out of 5 stars

The eye test was thorough. I opted for the £40 scan also. Unfortunately, several days later I receive a free voucher for it! Not much incentive, when it will be 2 years until my next test!

Company replied

Rated 5 out of 5 stars

The optometrist was very reassuring and thorough in relation to an emergency appointment. They changed my referral from Leighton to CHEC where I was seen the following week. They also rang me to make... See more

Company replied


Company details

  1. #11 of 25 best companies in Optician
  2. #17 of 22 best companies in Audiologist
  3. #3 of 21 best companies in Contact lenses supplier
  4. #13 of 18 best companies in Eye Care Clinic
  5. #17 of 44 best companies in Glasses store
  6. #10 of 12 best companies in Hearing Aid Shop

About Bayfields Opticians & Audiologists - Nantwich

Written by the company

At Bayfields Opticians and Audiologists, we’re passionate about providing exceptional eye and hearing care with a personal touch since 2004. Our team are committed to delivering tailored solutions that meet the unique needs of each individual, whether it’s a thorough eye test, stylish eyewear, or advanced hearing solutions.

We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.

With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.

Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.

At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.

Bayfields Connect

Written by the company

Eye & Ear Care Just £12 a month
Bayfields Connect is our ear and eye care plan designed to give you complete care, real savings, and peace of mind all year round. For just £12 a month, you can enjoy everything from free eye exams and comprehensive hearing support to exclusive product discounts on hearing aids, glasses, and contact lenses. *T&Cs apply.
Receive a £50 Amazon Voucher for your referral
Plus a FREE eye exam or hearing health check for your friend. Win win! *T&Cs apply.

Be Assured with our 60 Day Money Back Guarantee.

We want you to be completely happy with your eyewear or hearing aid purchase.

We want you to be completely happy with your eyewear or hearing aid purchase.
That’s why we offer our 60 Day Money Back Guarantee - so you can buy with confidence. Be assured, if you’re not completely satisfied, we’ll work with you to put it right. This is our commitment to you, because we want you to Be your Best. *T&Cs apply.

Contact info

  • 31/33 High Street,, CW5 5AH, Nantwich, Cheshire, United Kingdom

  • 01270 629171

Comprehensive eye tests

Our eye tests last 45 minutes as standard

4.6

Excellent

TrustScore 4.5 out of 5

35 reviews

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Rated 4 out of 5 stars

Excellent optometrist…Chi…

Excellent optometrist…Chi… great customer service when picking up new glasses ..Charles.
However too condescending and pushy trying to offer ‘add on’ services when choosing new frames

26 March 2026
Rated 3 out of 5 stars

Optician thorough as always shame rest of the team are not meeting expectations

Your optician is absolutely great very thorough and reassuring. The staff running the shop seem to just want to sell 12 month cover not interested in the customer and their needs, no help with choosing new glasses or with enquiries about hearing aid move to them they made it very complicated. Found an arrogance there and didn’t seem to care . Would think twice about buying glasses there again but will stay with the optician.

26 March 2026
Bayfields Opticians & Audiologists - Nantwich logo

Reply from Bayfields Opticians & Audiologists - Nantwich

We appreciate your feedback and are glad you value our optician's service. We're sorry you felt our team didn't meet your expectations regarding assistance with glasses and hearing aid inquiries. We'll address this to improve our customer support.

Rated 5 out of 5 stars

Bayfields Nantwich offers the best eyecare possible

Having regular OCT scans at Bayfields over the years turned into a god send when a recent cataract surgery went wrong. Under the skilful guidance of Chi Choi who used earlier images to assess the problem and healing progress helped immensely. Chi is simply the best optician in the Northwest.

12 February 2026
Rated 5 out of 5 stars

All about the frames

I went to Bayfields for their amazing choice of frames .
Thrilled with my new glasses and the assistance I had in choosing them . Many compliments.

27 January 2026
Rated 5 out of 5 stars

Great customer service

As always a very thorough and professional eye test with explanations and information all the way through. The Bayfields staff are friendly and give great customer service

19 November 2025
Rated 5 out of 5 stars

Good experience

Friendly staff. My eye test results were explained to me as was new prescription. The explanation was clear and understandable.
I chose new frames and had advice which is always very reassuring when it is so difficult to see what frames suit.

12 November 2025
Rated 5 out of 5 stars

Excellent customer service

Very thorough with detailed checks and tests and clear explanations. Even offered to write a letter to the hospital for a follow up. Much much better than the Spec Savers who we used before. Would definitely recommend them.

25 September 2025
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