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BB-Trip provides affordable and reliable Japanese professional driver services to travelers in more than 300 cities in 60 countries. We pair guests with licensed and insured drivers to create a consistent and extraordinary experience. Passengers will receive five-star service at the time of booking and all-inclusive fares are guaranteed. All you need to do is provide a great customer experience, and we will do our best for the rest. BB-Trip was founded in 2014 and is headquartered in Nagoya, Japan. Together with you as our partner, we will make BB-Trip a truly multinational company. You can read more about the BB-Trip story here. Vision BB-Trip gives you peace of mind as you travel through the fast-paced world. core value Be reliable Provide services that guests can rely on. Become a colleague. Only work with trusted drivers and concierges that we trust. Earn trust and maintain trust. care As part of the staff, care about guests, users and partners, and each other. Care makes our products and services unique. Caring about our communities and how we give back to society. Act with integrity Act in a fair and honest manner. Strive to always do the right thing for our guests, drivers and concierges, and each other. Treat everyone with the same level of respect-just as you want to be treated. Innovate Find ways to improve. Encourage curiosity. Learn quickly from mistakes and grow from experience. Strive to be better every day. Strive to create amazing services, become an industry leader and exceed guest expectations. One more mile Beyond requirements. Be proactive in exceeding guest expectations. If you find you can do better, take the initiative to improve.
Tokyo, Japan
4.5
19 reviews
No history of asking for reviews
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Great service, Driver was in contact through WhatsApp with me the day before our arrival to Kansai Osaka airport and again on our arrival. Clean car , driver friendly and helpful with our luggage. Used Translation app to communicate successfully with us. Safe driver
Our driver, 王传明, who took us from our hotel to the airport is very helpful, nice and punctual. He was a safe driver and supported the needs of my family very well.
The booking of this airport transfer through Klook was fast and relatively easy. Thank you
We had 2 poor experiences on the same trip with them.
Transfer from airport to hotel-the driver did not arrive -i had to phone around and eventually 1 hour later driver was found outside by chance and NOT inside at arrivals as planned by them.
2nd poor experience was a transfer from hotel to Port for cruise departure -tried unsuccessfully for 3 days to arrange time of pick up.when driver eventually made contact with us the night before would not accept our time and insisted we spend the 6 hours at the port instead of dropping us off with a reasonable 1-3 hours wait.Since they already had my prepaid (mistake) money we had no option other than taking our own taxi to the port. time of departure for us was scheduled for 4 pm and they wanted to drop us off before 9 am ?!?!
I think the driver was attempting to get extra money from us (my impression)
I made a booking via Klook and cancelled it before confirmation. The company knew of the cancellation 24 hours prior to the event date since I emailed them, but their internal communications were a mess. Staff responsible for the email did not inform staff responsible for whatsapp. The staff did not inform the driver of the cancellation and I had to tell the driver separately not to come. In the end, BB trip refused to refund even though I have provided all the records of the conversations. It was extremely irresponsible.
The response to my request to amendment was promptly done.
great friendly and helpful service, came on time and dropped us off at the airport safe and sound.
Japanese taxi amazing service and drivers are so friendly . I love Japan
my experience using this service is to really enjoy a comfortable trip, picked up on time
Booked with BB trip multiple times it was always a good experience. Today my driver was Mr Wang, he helped out with my heavy luggage and was courteous throughout the trip. I would definitely use BB trip again on my next Japan trip.
I have never taken such a comfortable vehicle, and driver is also friendly and helpful. He also introuduced some local cafes to me which is cheap and delicious
The vehicle is nice and clean,the driver gave us some tips during the trip and we had lots of fun during the trip.
Looking forward to visit japan again!!!
it's very good company,the driver comes on time and takes you to your drop off address safely
Without prior explanation, the driver chose to take the non-toll surface roads, resulting in a delay of over thirty minutes due to heavy traffic. The air conditioning was not working well, and the car felt stuffy.
Reply from bb-trip
Dear Natasha Tai,
We are sorry to hear that your experience with us did not meet your expectations. At BB-Trip, customer satisfaction is our top priority and we always do our best to ensure that you are satisfied with our services.
We deeply apologize for our service, acted on the quality of the driver, and made a full payment. Refunds are expected to reach your account within 5-7 days. We will make sure that this kind of incident does not happen again and your next trip will be a pleasant one.
Lucas
Founder and CEO
complaint@bb-trip.com
Best service ever. Customer Support contact me days before and remind me with the Broader Restriction of Japan due to COVID-19 and suggestion of the Custom Clearance time. Driver was very friendly and gentle with my luggage. Highly recommended.
Reply from bb-trip
Thank you very much for your comment. Wishing you a good mood every day
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