I came across the Trustpilot rating for Berry's by chance recently, and was frankly shocked. I am a fairly recent customer, but have been impressed with the curation/offers of wines emailed and subseq... See more
Company replied
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See what reviewers are saying
Thank you Adrian. My father received his bottle of Brunello in time for his 93rd birthday dinner today - with just a few hours of notice. I'm indebted to you. Grazie di cuore.
Company replied
Dear Berry Bros. & Rudd, I must express my disbelief at the rudeness and incompetence shown throughout this process. After bombarding me with endless emails due to your new system failing, you now... See more
Company replied
BBR cut my Sadie Family wines allocation drastically in 2024, with no credible explanation, despite having bought these wines from them for many years. When I complained, they promised to do better... See more
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Company details
Written by the company
With two Royal Warrants and over 300 years of history, we're Britain’s oldest wine and spirits merchant. Family-owned and run, we still trade from No.3 St James’s Street, our home since 1698. Today, we offer a selection of over 4,000 bottles to wine and spirit-lovers in the UK, Hong Kong, Singapore and Japan. We run a range of services, including our Cellar Plan, an extensive programme of virtual events and our Berry Bros. & Rudd At Home fine-dining experience.
Contact info
3 St James's Street, SW1A 1EG, London, United Kingdom
- 0800 280 2440
- bbr@bbr.com
- www.bbr.com
3.1
Average
84 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
ignore complaints - just want your money
They don't respond to complaints and seem to think you should feel honoured to spend your money there. Come across as thick, privately educated and not that honest. You'll get a lot of 2nd tier wine offers in your inbox usually dressed up as wines 'to die for'. I've found it easier to get the in-demand wines from other suppliers. Do they take proper care of your reserves? Hmmm.
23 August 2017
Unprompted review
DON'T USE
DON'T USE. Your cellared wine can completely disappear after app update leaving with no trace for claims. Cost of your purchase is understated leading to illusion of gain in your wine portfolio.
19 May 2017
Unprompted review
Surprisingly good investment experience
I am not a wine guy, I know much more about finance. I started an investment account maybe 7 years ago? I'm not completely sure. My account manager was very good and listened to my advice or I suppose constraints more importantly. I have fed into it at a few points but not within 5 years.
They are very upfront with fees. You basically have storage and sales charges but I forget what they are off the top of my head. I have not thought it much after setting it up.
I "liquidated" my portfolio a few weeks ago as I would like to buy a house and I need cash. I thought it would take ages to sell them at values that I was happy with but 90% went within a week and in my account within another 5 days.
Overall extremely happy. Ultimately (ideally?) instead I would have gone with some no frills DIY wine broker. Which BBR is not (I don't know if there is such a broker) but they do an okay job of keeping the costs down.
I am tempted with a 5 star rating. If they had been slightly cheaper or hadn't sent so much junk mail and catalogues then they would have it!
18 June 2014
Unprompted review
Terrible
UI placed an order for 205 pounds. next day I received phone call from BBR telling me my name is wrong. I spelled my name..no change. Apparently bank declined transfer .
So I had to call the bank which told me there isn't any transfers declined.
Back to BBR.
Oh yes sir it wasn't declined by bank but our system ( ??? )
Then telling my that they not proceeding over 100 pounds with my order. So they offerer bank transfer. I realized bank transfer takes money form Debit card...
Terrible waste of time and nonsense claim about my credit card.
Steer clear from this company. Bunch of liars.
21 March 2013
Unprompted review
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