Riley/BCE have Zero customer support. They operate under so many trade names and variants of, they are impossible to talk with and extremely ignorant, and seem very good at ducking and diving. Thei... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely terrible from Riley's / BCE. I bought a football table and it came all damaged and it has now been one month that I have been trying to return it but they say their courier doesn't do ret... See more
I can’t comment on other people’s reviews but mine was spot on. Communication via email was good before I purchased the table. Delivery was spot on came on the correct day as said I also had the optio... See more
Avoid!! Ordered a pool table for my sons birthday. All ok until I had a notification and picture saying they had left it in a safe place, which wasn’t my address! Tried to phone them to sort it... See more
Company details
Information provided by various external sources
The home of top quality BCE and Riley games tables, cues and accessories for table top sports such as Snooker, Pool, Football, Foosball, Air Hockey and Table Tennis.
Contact info
Henbury Road 1, BS9 3HQ, Avon, United Kingdom
- www.bcetablesports.com
1.9
Poor
27 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Overall pretty happy!
Brought a pool table which turns into a dart board and table tennis. This was on preorder and I found the process a bit scattered. The date changed slightly without any notification.
The table is great quality, but the table top is a massive 6ft by 4ft black piece of wood with square corners. This means it overlaps the table and is extremely difficult to put into the table without damaging it.
The little bits of pieces included are great and we have had hours of fun already. Can tell that the table will last a long time. Overall pretty happy!
21 June 2021
Unprompted review
Avoid!!
Avoid!!
Ordered a pool table for my sons birthday.
All ok until I had a notification and picture saying they had left it in a safe place, which wasn’t my address!
Tried to phone them to sort it out and found the only way of contacting them is via email.
However they did respond and arranged for another delivery, this time to my address.
Upon unpacking I found damage to the table so I contacted them again (via email) and they have just ignored all my emails.
10 May 2021
Unprompted review
Shocking service-Avoid at all costs
Ordered a table on the 02/04, only had half of it. Despite numerous emails and assurances this would be sorted, we still await. Don’t call their delivery firm, they use an 0843 number and we were charged upwards of £20, using an 0843 number is actually illegal for after sales. You can’t get to speak to a person, all done via email and it’s a waste of time. I can’t advise you to stay away from this company enough, it’s shocking and the worse bit is, they couldn’t care less.
20 April 2021
Unprompted review
Riley pool table
We purchased a Riley pool table from this company and it arrived the day that they said it would. Sadly, one corner of the table was damaged and I was obviously disappointed. This was on a Thursday and I immediately emailed them. I told them I needed it for the following Monday as it was my son's birthday. They apologised sincerely and promised a replacement by the Monday. The replacement arrived on the Monday morning. The aftersales service was excellent and I would certainly recommend the company.
21 September 2020
Unprompted review
I pre order 7ft American pool table and…
I pre order 7ft American pool table and I have received the table. The pool is perfectly fine and the communication with the team was excellent, they replied to every single email and the delivery guys was also friendly. I recommend everyone to buy from them.
15 June 2020
Unprompted review
Absolutely terrible from Riley's / BCE
Absolutely terrible from Riley's / BCE. I bought a football table and it came all damaged and it has now been one month that I have been trying to return it but they say their courier doesn't do returns even though they delivered within 48 hours of ordering. AVOID AVOID AVOID!!!
EXTREMELY UNPROFESSIONAL STAFF THAT BLATANTLY LIED TO ME VIA EMAIL, WILL NEVER USE AGAIN!!!
20 May 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.