Our original order did not arrive in the best condition, with the shipping box & and monitor damaged. Both Rizalyn and Lariza quickly sprang into action and had helped resolve... just in time for the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hello, I ordered a "KitchenAid Artisan Series 5 Quart Tilt Head Stand Mixer with Pouring Shield KSM150PS, Feather Pink" mixer just before Black Friday, and noticed that a lot of these mixers went... See more
Company replied
Love this TV! The picture is bright, powerful, colorful, clear and realistic! So impressive as this is the first TV I have had to turn the brightness down and didn't have to boost the colors to the ma... See more
Company replied
I've heard great things about Beach Camera's customer service for quite a while, but I've never had occasion to reach out to them despite my first purchase with Beach Camera being over 15 years ago.... See more
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4.7
Excellent
3K reviews
Replied to 84% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Site was easy to navigate
Site was easy to navigate. Shipping was fast.
3 December 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you for your review! We’re glad to hear that our site was easy to navigate and that your order arrived quickly. We appreciate you choosing Beach Camera and hope to serve you again soon!
Beach Camera
Beach Camera, in particular Dianne, did a remarkable job making sure our TV arrived promptly, safe and sound. She was responsive and took care of us every step of the way
9 December 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you for your wonderful review! We’re delighted to hear that Dianne provided such attentive and responsive support and ensured your TV arrived safely and on time. Taking care of our customers every step of the way is our priority, and we truly appreciate you choosing Beach Camera. Enjoy your new TV!
Kind and prompt
Christine Gail helped me resolve a missing item, giving me the benefit of the doubt and kindly communicating throughout the interaction.
6 December 2025
Unprompted review
Reply from Beach Camera
Hello Peter,
Thank you for your thoughtful review! We’re glad to hear that Christine Gail provided kind, prompt, and clear communication while helping resolve the missing item. We truly appreciate your feedback and thank you for choosing Beach Camera!
Great Customer Service
Erica helped me resolve a mistake that I personally made with a purchase. Throughout the process, she was understanding and ensured everything went smoothly
9 December 2025
Unprompted review
Reply from Beach Camera
Hello Danny,
Thank you for your kind review! We’re happy to hear that Erica was understanding and able to help resolve the issue smoothly. Providing supportive and stress-free service is always our goal. We truly appreciate your feedback and thank you for choosing Beach Camera!
Outstanding customer service!!!
I received outstanding customer service on my order, with VERY quick replies!
9 December 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you for your amazing feedback! We’re thrilled to hear that you received outstanding customer service and prompt responses on your order. Your satisfaction is our priority, and we truly appreciate you choosing Beach Camera!
Great company
Great company. I had an issue with my vacuum, and Selena and Rizalyn went above and beyond to help me resolve the problem!
7 December 2025
Unprompted review
Reply from Beach Camera
Hello Jon,
Thank you for the wonderful review! We’re so glad to hear that Selena and Rizalyn went above and beyond to help resolve the issue with your vacuum. Providing exceptional support is something we truly value, and your kind words mean a lot to our team. Thank you for choosing Beach Camera—we appreciate your trust!
Very fast shipping and customer support
Very fast shipping and customer service. Rizalyn offered some great help and a generous partial refund for the product because of a battery issue
5 December 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you for your kind review! We’re glad to hear that shipping was fast and that Rizalyn was able to assist you promptly and provide a fair resolution for the battery issue. We truly appreciate your feedback and thank you for choosing Beach Camera!
re DIANNE:BX 13152851
re DIANNE:BX 13152851
Dianne was prompt and professional in her response to missing items from my TV Delivery.
She definitely exceeded my expectations in her response to all my concerns.
8 December 2025
Unprompted review
Reply from Beach Camera
Hello Harry,
Thank you for your kind feedback! We’re glad to hear that Dianne handled your concern promptly and professionally, and that she exceeded your expectations while addressing the missing items from your TV delivery. We truly appreciate you taking the time to share your experience and thank you for choosing Beach Camera!
I have had the pleasure of working with Mariz
I have had the pleasure of corresponding with Mariz from Beach Camera who is shipping a Tav for Best Buy. I am awaiting my shipment to arrive, she has been communicating with me and the shipping company to coordinate. The response time is immediate and that jncluded a Sunday evening which is not expected. Thank you for great service Mariz
8 December 2025
Unprompted review
Reply from Beach Camera
Hello Michael,
Thank you for your thoughtful review! We’re happy to hear that Mariz has been proactive and responsive in coordinating with the shipping company and keeping you informed throughout the process—even on a Sunday evening. Providing timely communication and great service is very important to us, and we truly appreciate you taking the time to share your experience. Thank you for choosing Beach Camera!
Reynold is Awesome!
Reynold been outstanding and was very clear and compassionate on my issues and was able to resolve it very quickly!
8 December 2025
Unprompted review
Reply from Beach Camera
Hello Randy,
Thank you for your kind review! We’re delighted to hear that Reynold provided clear, compassionate, and outstanding support, and that your issue was resolved quickly. We truly appreciate you taking the time to share your experience and thank you for choosing Beach Camera!
I contacted Beach Camera in reference…price adjustment
I contacted Beach Camera in reference to a KitchenAid Stand Mixer I purchased.
I purchased the stand mixer on Cyber Monday. The very next day, the same KitchenAid Stand Mixer advertised for a much lower price.
I contacted Amazon Customer Service to request a price decrease/credit for the difference in the amount I paid.
Julie C. first responded to my request and offered me a $40 credit, which was not fair, correct or matched the lower price difference. At that time, Julie C. must have submitted my request to Mariz Amar for further review. Mariz Amar began to work-on my request and agreed to 'price match' the KitchenAid Stand Mixer to the lower price. This all happened within 2 days of my original contact to Amazon. The credit immediately appeared in my account as soon as Mariz's approval.
I appreciate Mariz working with me and honoring the price adjustment! Thank You Mariz!
Melissa
2 December 2025
Unprompted review
Reply from Beach Camera
Hello Melissa,
Thank you so much for sharing your experience, Melissa! We’re glad to hear that Mariz Amar was able to review your request thoroughly and honor the price match so quickly. We understand how important fair pricing is, especially around major sales events, and we’re happy everything was resolved within such a short time. We truly appreciate your patience and your kind words, and we’ll be sure to share your feedback with Mariz. Thank you for choosing Beach Camera!
Despite the wrong monitor was sent
Despite the wrong monitor was sent, seller provided quick solution and great communication. Highly recommended seller.
8 December 2025
Unprompted review
Reply from Beach Camera
Hello Galvin,
Thank you for your review! We apologize for the initial mix-up, but we’re glad our team was able to provide a quick solution and keep communication clear throughout the process. Your recommendation means a lot to us, and we truly appreciate you choosing Beach Camera!
Worked with Rizalyn on my problem
Worked with Rizalyn on my problem. Was very satisfied with the personal attention.
7 December 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you for your feedback! We’re happy to hear that Rizalyn provided personal, attentive support and that you were very satisfied with your experience. We appreciate you taking the time to share and thank you for choosing Beach Camera!
I worked with Rizalyn and found she was…
I worked with Rizalyn and found she was very helpful and compassionate on my situation!
We were able to come to an acceptable resolution with just a couple messages.
5 December 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you for your kind review! We’re glad to hear that Rizalyn was able to assist you with care and compassion, and that everything was resolved quickly and smoothly. We truly appreciate you sharing your experience and thank you for choosing Beach Camera!
Great customer and retention service!
Great customer and retention service!
Was planning on returning a product I purchased by mistake via the internet; I purchased Gen 1 of an item when I wanted Gen 2.
I started my return process and was contacted by the customer / retention service dept. and asked if there was an issue that they could help with and explained my situation.
They offered a large discount if I retained the item, wanted to ensure I was a happy customer and that I was satisfied with their services.
I accepted the offer, Will give the item to someone else for a present and ordered the Gen 2 version of the item for myself.
Thanks to both Yanill T and Rizalyn A for their helpful service and support. Everything went smoothly and was remedied quickly.
5 December 2025
Unprompted review
Reply from Beach Camera
Hello John,
Thank you for taking the time to share such a detailed and thoughtful review! We’re glad our customer and retention team was able to understand your situation and offer a solution that worked well for you. It’s great to hear that Yanill T and Rizalyn A provided helpful, smooth, and timely support to ensure your satisfaction. We truly appreciate your trust in Beach Camera and thank you for giving us the opportunity to make things right. Enjoy your new Gen 2 item, and we look forward to serving you again!
Mixer price drop
I bought a mixer via Amazon from Beach Camera, only to find a substantial price drop few days later. I contacted Beach Camera through Amazon and they refunded me difference in price immediately no problems at all. I’m very grateful to Mariz Amar for her help resolving this matter so quickly.
6 December 2025
Unprompted review
Reply from Beach Camera
Hello Eddie,
Thank you for your kind review! We’re happy to hear that the price adjustment was handled quickly and smoothly, and that Mariz Amar was able to assist you without any hassle. Providing fair and responsive service is very important to us, and we truly appreciate you sharing your experience. Thank you for choosing Beach Camera—we hope you enjoy your mixer!
Great experience
Rizalyn and Selena respected my decision to return the item and work with me to see if I would keep it for an incentive. Absolutely not pushing and really loved how it all worked out. They understood my issue and were quickly able to resolve it for me. Really appreciated the two of them.
6 December 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you for sharing your experience! We’re glad to hear that Rizalyn and Selena respected your decision and handled everything with professionalism and care. Providing support without pressure and working toward the best resolution for our customers is always our priority. We truly appreciate your kind words and will be sure to share them with both of them. Thank you for choosing Beach Camera!
Rizalyn was super helpful
Rizalyn was super helpful. She answered all of my question in a timely manner and provided excellent customer service. She also was able to get me the info I need about my product.
3 December 2025
Unprompted review
Reply from Beach Camera
Hello James,
Thank you for your great review! We’re so glad to hear that Rizalyn was able to answer all of your questions promptly and provide the information you needed about your product. Delivering excellent customer service is very important to us, and we truly appreciate you taking the time to share your experience. Thank you for choosing Beach Camera!
Great Help
Christine Gail and Grace were very polite and helpful! They made it super easy to get the help I needed and were quick to respond.
5 December 2025
Unprompted review
Reply from Beach Camera
Hello Logan,
Thank you for your kind review! We’re happy to hear that Christine Gail and Grace provided polite, helpful, and prompt assistance. Making the process easy and stress-free for our customers is always our goal. We truly appreciate your feedback and thank you for choosing Beach Camera!
Do not believe when they tell you merchandise will on the date they give you
I ordered a camera on 11/28/2025, I was told an email I will get my merchandise on 11/29/25. That did not happen. Then I was told my merchandise will be deliver by 11/30/25 by 8pm. Nothing was delivered to my home. Then I was told it will be deliver on 12/1/25 by 8pm. That slash did not happen. Then I was told it will be deliver by 12/2/25 by 8pm, that did not happen. Then I received an email it will be deliver by 12/3/25, Still again NO Package was deliver.
30 November 2025
Unprompted review
Reply from Beach Camera
Hello,
We sincerely apologize for the frustration and inconvenience this delivery experience has caused. We understand how disappointing it is to be given multiple delivery dates that were not met, especially after placing your order in good faith. This is certainly not the level of service we strive to provide.
We would appreciate the opportunity to look into this further and help resolve the issue for you. Please reach out to our customer service team directly at customerservice@beachcamera.com
with your order details, and a representative will be happy to review what happened and assist you as quickly as possible.
Thank you for bringing this to our attention, and again, we’re very sorry for the inconvenience.
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