Beaming Baby Reviews 

201
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

The voucher given to us at the registry office states £150 for your baby. The QR code sends you to a page that does not offer the terms of the discount until it captures your e-mail. It is purpose... See more

Rated 5 out of 5 stars

I’m really impressed with Beaming Baby’s customer service. I had a small issue with some nappy bags and, instead of simply sending a few replacements, they went above and beyond and sent me an entire... See more

Rated 2 out of 5 stars

Absolutely appalling lack of customer service. No reachable staff on phone numbers and no help sorting out lack of delivery of nappies. Nappies themselves are good but they have failed to deliver or... See more

Rated 1 out of 5 stars

An absolute joke! I am furious. I registered my son and had a voucher for free gifts and samples! Paid the 2 quid delivery fee which is fine but when I opened the box that said "OPEN IMMEDIATELY,... See more

Company details

  1. Baby shop
  2. Nappy Service

Written by the company

Founded by Charlie and Jane Wynne in 1999, Beaming Baby's mission is to Give Your Baby the Healthiest Start to Life, offering a wide range of eco baby essentials including biodegradable nappies, certified organic baby wipes and organic toiletries. We guarantee your baby will be Healthier and Happier with Beaming Baby Eco Essentials than any other brand, or your money back!


Contact info

2.5

Poor

TrustScore 2.5 out of 5

201 reviews

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2.5

All reviews

(201)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I didn’t appreciate how good these…

I didn’t appreciate how good these nappies were until I tried some alternatives (as they are expensive). I bought them for their eco credentials, but they also fit well and very rarely leak.
Whilst the website isn’t the most user friendly, orders always arrive quickly and the customer service has been good on the couple of occasions I’ve needed to contact them.

1 May 2022
Unprompted review
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Reply from Beaming Baby

Thank you so much for your review! It really means the world to us!

Rated 5 out of 5 stars

Nappy rash

I try many Eco nappies and my baby boy had always so bad rash. He was screaming when I was try to change his nappy or if he just pee in his nappy he always cry. I gave shot to bio-degradable nappies and they was fantastic. I was using them and after that I try organic bamboo nappies they are so soft and amazing. My little boy is so happy. I have another baby on the way and I definitely stay with those nappies. I can honestly recommended these product. First I didn't believe it but know when I see my boy skin so nice and soft with out red rash is game changer for both off us. Nappy change is just so easy now.

29 April 2022
Unprompted review
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Reply from Beaming Baby

Thank you so much for your lovely review! As a mother myself I can totally understand how hard it is to see your little one in pain, I am so happy to hear that the rash has cleared with our Bamboo Nappies! We're so glad that nappy changes have got easier for you now! Best of luck with the rest of your pregnancy! :)

Rated 5 out of 5 stars

The best nappies out there

No nappy rash! Our babies can sleep through the night without worrying about leaking nappies

28 April 2022
Unprompted review
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Reply from Beaming Baby

Thank you for your 5 Star review! It is wonderful to hear you babies can sleep through the night without leaks in our nappies!

Rated 5 out of 5 stars

Great service

Nappies were recommended by a friend and they're great, and the service was really quick, easy and efficient. Thank you for making the process nice and easy for new slightly overwhelmed parents.

27 April 2022
Unprompted review
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Reply from Beaming Baby

You are more than welcome Jessica! What a lovely review, thank you so much for taking the time to leave us such a nice review, you have really put a smile on our faces in the office!

Rated 5 out of 5 stars

" These nappies are absolutely…

" These nappies are absolutely brilliant. My little girl has really sensitive skin and was always getting rashes and sores. However these nappies have helped her a lot and hardly gets rashes any more. I use beaming baby wet wipes also along with the nappies which are also really good.
The service is brilliant and the staff are always at hand for any questions you have. "

27 April 2022
Unprompted review
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Reply from Beaming Baby

We are so glad to hear that our nappies and wipes have helped your daughters sensitive skin. Thank you for taking the time to leave us such a lovely review, it really means the world!

Rated 5 out of 5 stars

Best eco friendly nappies by far!

These nappies are very resistant and heavy duty. They are cotton soft and I'm very pleased with them! My baby hasn't had a rash so far and they perform superb!

12 April 2022
Unprompted review
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Reply from Beaming Baby

We are so glad to hear that your little one has not had nappy rash in our Nappies! Thank you so much for your lovely review and 5 stars! It means so much to us all!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Really great nappies.

10 April 2022
Unprompted review
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Reply from Beaming Baby

Thank you so much for your lovely comments about our nappies and our customer service!

Rated 5 out of 5 stars

Been using these since Pip was born at…

Been using these since Pip was born at a little 5lb 6oz, now 28months. No nappy rash. Great product great service

6 April 2022
Unprompted review
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Reply from Beaming Baby

Thank you so much for your lovely review and for giving us 5 Stars! It means the world to us!

Rated 5 out of 5 stars

An excellent product and superb…

An excellent product and superb service. I was unable to make payment online and I received an email this morning which allowed me to complete the payment. Nappies should be with my granddaughters tomorrow. A very happy Grannie.

24 March 2022
Unprompted review
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Reply from Beaming Baby

We really appreciate you leaving us such lovely feedback about our customer service and products! It really means the world to us!

Rated 5 out of 5 stars

Great nappies!

I've used Beaming Baby for a few years in total now and am very happy. Great nappies, which can hold a lot. We've had no problems with leaking. Love that they degrade much more quickly than many other nappies and that is my principal motivation for buying them. I save up and buy in bulk for maximum cheapness.
I don't find the website easy to use on my phone so I often ring up to order and the customer service is always fantastic.
I've used the wipes, reusable wipes, and nappy sacks too. The quality is consistently great. Alas, I can't afford to use the disposable wipes beyond buying six packs as a "treat" :D but they worked well and although soft have some texture to the surface which made them more effective at cleaning. I was quite sad when I used them up!
I have no hesitation in recommending Beaming Baby.

16 March 2022
Unprompted review
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Reply from Beaming Baby

Thank you so much for your review! We are so glad to hear you have not had any leaks with the nappies!

Regarding the website, we have been working to speed it up and we hope that due to changes we have made, this will make the online ordering process much more easy to use, however please do call if you would prefer!

Thanks again, it really means so much to us all!

Rated 5 out of 5 stars

" Actually i bought these for our dog

" Actually i bought these for our dog, i am not a fan of poo bags that smell to high heaven, these were given to me by our daughter her baby Libby is now 9 years old, who found them clearing out, we love them i have told everyone about them, they are so good, i have passed your booklet and voucher on to a lady who is expecting, thank you so much i hope you dont mind my use of them"

8 March 2022
Unprompted review
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Reply from Beaming Baby

Thank you so much for your lovely comments and for giving us 5 stars!

Rated 5 out of 5 stars

Best for Baby and Planet

Love these nappies, they have been the best fitting and eco ones we have found and we've tried a few of them. I found these fit the best for newborns especially baby boy where pee seems to sneak out of other nappies somehow! Great to have an eco and less chemical disposable option for our first weeks until we settled a little more to give washable ones a go. Communication and updates on orders has been brilliant too. Thanks guys.

18 January 2022
Unprompted review
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Reply from Beaming Baby

Thank you so much for your lovely comments about our Nappies and service! It really means a lot to us. It is wonderful to hear these fit well for your son! Best wishes, Emily

Rated 1 out of 5 stars

SCAM LIKE WEBSITE

Sorry but the website is set up in a scam like way. Having to repeatedly click the green inviting box only to be met with one saying purchase 44.99. Most people would just ignore the words and proceed until its too late just like a scam and the fact they take a £1 off you before is almost like oooooooo they might accidentally click the bate button. Sorry 1 star

13 January 2022
Unprompted review
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Reply from Beaming Baby

Thank you so much for your feedback, we are very sorry to hear that this has been your experience with Beaming Baby. Please could you contact us at hello@beamingbaby.co.uk and we would love to resolve this for you and your little one! Best wishes, Emily

Rated 2 out of 5 stars

Spammy over complicated website!

Recieved a £20 voucher that I can only redeem against quite expensive bunldes rather than to try their eco nappies but wont be investing that much on nappies to try.
Their website is also really spammy and far too overcomplicated to use so I've given up! Won't be trying to use this company again!

13 January 2022
Unprompted review
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Reply from Beaming Baby

Thank you for your review and we are very sorry that you felt disappointed by our £20 Discount Voucher.
We try to make as many offers as we can to encourage as many parents to buy our nappies so that their babies can be free from Nappy Rash and all the horrors that come with this. As a relatively small company we cannot afford to make these offers with no commercial clauses as this just would not be financially viable on top of all we spend on research and development. Thank you so much for your feedback.

Best wishes, Emily

Rated 5 out of 5 stars

Kind to baby bums and to the planet! :)

Although we use reusable nappies too sometimes, the best nappies we have found for our baby boy (now almost toddler), is the Beaming Baby disposable eco nappies. They do the job so efficiently and comfortably, during the day and the night, even with a super soaker baby in them! They hold in wee and poo better than any nappy we have tried, and they are not bulky at all. He also loves the little animals on the front. I highly recommend.

11 January 2022
Unprompted review
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Reply from Beaming Baby

Thank you so much for your lovely review! It is great to hear that you love our disposable nappies and the little animals on the front! We are so grateful for your kind words!
Best wishes,
Emily

Rated 2 out of 5 stars

Honestly one of the worst online shops…

Honestly one of the worst online shops I've ever used...I've actually tried ordering a few times, but the site is painfully slow, even more painfully confusing and doesn't give you really basic information in a clear way. We both work in online marketing so are pretty competent online and I shouldn't have to scour every detail of the site just to find out how many nappies are in a pack for example.

Also, for an ethical product, the site and advertising is really spammy...free this, x discount etc. Just give me clear and concise pricing and discounts. We tried using a £20 voucher we received in the post...literally has '£20 voucher' written on it in multiple places, yet we can only use it against one product/bundle it seems. Really not clear at all on the leaflet. We have given up and gone elsewhere.

9 January 2022
Unprompted review
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Reply from Beaming Baby

Thank you very much for your feedback. We are so sorry to hear that your experience with us has been disappointing, this is not our usual standard of care, so we are truly sorry this has been your experience. Please rest assured that we have now finished work on our website and it is now running faster. Please can you drop me an email at hello@beamingbaby.co.uk and we would love to get this resolved for you.
Best wishes
Emily

Rated 1 out of 5 stars

Absurd and illogical prices

Absurd and illogical prices. Better buy pampers or 'little angels" nappies from asda.

30 December 2021
Unprompted review
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Reply from Beaming Baby

Thank you so much for your feedback!
We are a small family company with a product that we have spent an incredible amount of time researching and developing. Our mission is to help banish Nappy Rash by creating a Biodegradable Nappy with far fewer chemicals in than any other nappy. We try to make as many offers as we can to encourage as many parents to buy our nappies so that their babies can be free from Nappy Rash and all the horrors that come with this. As a relatively small company we cannot afford to make these offers with no commercial clauses as this just would not be financially viable on top of all we spend on research and development.
Thank you so much for your feedback.
Best wishes
Emily

Rated 3 out of 5 stars

Good products, super irritating to purchase

We like the products but can’t stand the purchasing experience. Way over complicated - prices are high to begin with different discount codes and deal packs dangled and an angels scheme that usually doesn’t seem to get you any actual discounts. This all makes it really hard to know if you’re buying the right thing for your money and makes the website and purchasing experience super confusing and annoying.

Whoever is putting in all this complexity needs to be reigned in. Focus on customer experience, stop spamming people with propaganda and endless ads.

19 December 2021
Unprompted review
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Reply from Beaming Baby

Thank you so much for your feedback Lionel.
We try to make as many offers as we can to encourage as many parents to buy our nappies so that their babies can be free from Nappy Rash and all the horrors that come with this. We are so sorry about the experience you have had and we will of course have this looked into by our developer so ensure this can be a smoother purchasing process.

In regards to Angel Credits, our subscribers pay £10 a month and with this, you get free delivery on all orders, you get special Angel Prices (you will see these in red on the website on an item) and you will also have special Angel only Freebies and Discounts. The £10 you pay a month goes onto your account, and you can build it up, or you can pay it off your orders as and when you wish.
I hope this helps, please contact me on hello@beamingbaby.co.uk if I can be of any further assistance.
Again, thank you so much for your review, we really appreciate your feedback.
Best wishes
Emily

Rated 5 out of 5 stars

Great nappies for fit & comfort

Great nappies for fit & comfort. They definitely fit better than other brands we tried and are kind to skin. We will be continuing to use beaming baby!

14 December 2021
Unprompted review
Beaming Baby logo

Reply from Beaming Baby

Thank you so much for taking the time to leave us such a lovely review.
It is wonderful to hear that our nappies are working so well for your little one!
Best wishes
Emily

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