Bear's Brownies Reviews 

532
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 340 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the brownies taste absolutely amazing, featuring a rich, soft, and gooey texture that makes them ideal presents for birthdays and holidays. Consumers also appreciate the gorgeous packaging, friendly customer communication, and reliable delivery services provided for special celebrations. Some reviewers were not happy with delivery delays, noting instances where parcels arrived late or failed to reach the intended address on time. A few other people also felt that certain batches were inconsistent in quality, describing them as overly sweet, dry, or texturally disappointing compared to previous orders.

What people talk about most

Product

People report high satisfaction with the product, frequently describing the brownies as incredibly delicious,... See more

Delivery service

Reviewers express widespread satisfaction with the delivery service, frequently highlighting promptness,... See more

Quality

Clients share positive opinions on quality, consistently highlighting that the brownies are delicious, moist,... See more

Order

Reviewers highlight positive aspects of order processes, frequently praising easy website navigation,... See more

Service

Users describe positive interactions with service, highlighting great communication and quick, on-time... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the Easter brownies from Bear's Brownies to be delivered on Easter Saturday as the family were coming for tea on Easter Sunday. The brownies arrived beautifully packaging in a sturdy box by... See more

Rated 5 out of 5 stars

Ive ordered these several times as gifts and have never been disappointed. Always delivered on time, never let down with quality or taste. If only all online orders from other sites could be as good.... See more

Company replied

Rated 5 out of 5 stars

First rate, packaging excellent, delivery spot on, and above all the brownies are something else. Melt on the tongue almost, simply delicious. Go for it, you won't be dissappointed. Ken Holland

Company replied

Rated 5 out of 5 stars

My daughter wanted a brownie cake for her birthday. These came in a batch large enough to put together to look like one big cake and had very good reviews. I also got a 'button' with her name on to he... See more

Company replied


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

532 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(532)

320 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Quick fast lovely packaging and also the brownies are 10/ 10 I will be ordering again. Highly recommend the brownies, I haven't told anything else yet but I was happy with products

22 January 2026
Rated 5 out of 5 stars

A great success

Order arrived on time, was well packaged as a gift and included the card as well as allergens notification. Very well received and told they were very good.

28 January 2026
Rated 5 out of 5 stars

HEAVEN ON A PLATE

I sent the Billionaires Brownies to a friend recently who was recovering from an operation instead of flowers and she described them as” heaven on a plate” !
Thank you so much Bear’s Brownies!

27 January 2026
Rated 5 out of 5 stars

Next Level!

Bought them as a gift for my Brother for his birthday and he says they are "next level". Thank you, what a winner as a gift for someone :)

29 January 2026
Rated 3 out of 5 stars

Nice but don't list ingredients

The brownies are nice and well-presented and branded. However, they don't list the ingredients anywhere on the website. I thought I would take a gamble and try them but sure enough, something in them doesn't agree with me. I think ingredients should be listed because there are intolerances other than the standard ones in bold.

26 January 2026
Rated 1 out of 5 stars

Birthday brownies never arrived

I ordered a box of brownies for my son’s birthday 4 weeks beforehand.
The brownies never arrived.
A rather rude person at Bears informed me that they couldn’t guarantee a specific delivery day - even though I had selected this as an order option.
I was then told due to storms they hadn’t been able to deliver. Unfortunately, there were no storms that day.
I was then told there were logistical delays. I understand this happens but by not being informed, I was unable to make alternative arrangements.
My son was going away travelling the following day so I explained a reschedule at a later date wouldn’t work (& it was missing the point of it being a birthday gift/surprise). They still tried to deliver the following day and told me ‘why don’t I have them instead!’
I was also told they would only refund a delivery fee and not the cost of the actual order (which was never received).
I explained it was a birthday gift and I was upset but no apology or understanding of my upset was taken into account.
Sadly, even though the images of the brownies looked great I would never use a company who do not prioritise its customers. Customer communication was abrasive and indifferent.
Very disappointed

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Awesome

User friendly website. Great product. Beautifully presented Brownies and incredibly delicious am told by my family who received them. 10/10 Bears Brownies. Highly recommended.

23 January 2026
Rated 5 out of 5 stars

Birthday gift

This delivery was a birthday gift for my best friend and it was absolutely perfect. Delicious brownies- gooey and chocolatey and wonderful.

23 January 2026
Rated 5 out of 5 stars

Beautifully packaged brownies

Beautifully packaged brownies arrived bang on time and as requested. I called up as I was concerned I had not received confirmation of delivery. The customer service was outstanding over and above!

15 January 2026
Rated 5 out of 5 stars

Yummy

This was my first time ordering and I have to say it was a good experience. Yummy brownies, cinnamon bundies, biscoff brownies and salted caramel brownies ordered and all were delicious. They were delivered a day late but that was down to the delivery company not Bears Brownies.

13 January 2026
Rated 3 out of 5 stars

Nice brownies poor delivery

I ask for delivery on a Sunday which was accepted on the order. The brownies were actually delivered on a Saturday and left next to a bin in the garden. Fortunately they were found but the delivery notification said they were in a porch which they were not.

16 January 2026

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