Beautinow B.V. Reviews 

I normally don’t leave negative reviews, but my experience with this company has been so frustrating that I feel obligated to warn others.

In my personal opinion, this company shows zero regard for its customers. From the moment an issue came up, it felt like they just didn’t care at all. I spent a significant amount of money expecting a professional, reliable service — instead, I was met with silence, excuses, and complete lack of responsibility.

What makes it worse is that the problem I had could have been easily solved, yet they chose to ignore it. Every interaction left me feeling like my concerns didn’t matter, and like they were hoping I’d simply give up. I’ve genuinely never felt so dismissed by a company I paid good money to.

Because of how this situation was handled, I walked away feeling misled and taken advantage of. I would strongly advise anyone considering buying from them to think twice. Based on my experience, I cannot trust this company, and I don’t want others to go through the same stress, loss, and frustration.

QR Code of authenticy on Amouge perfumes is scratched under the foil so much that it can't be read !!! what a scam

Someone opened this perfumes before by removing the original foil , you can't scratch this QR code thru the foil , code of authenticy is not a batch code or something else

The perfumes from the Sample from other shop stay much longer than from the full bottle from this shop

I will report this to the appropriate institution in the European Union.

Great experience with Beautinow. The support team is responsive and proactive in providing assistance.

This company is going Downhill!
Measurable Customer-Service experience!
I'd recommend anyone to rethink twice before Purchasing from this Website & can already assure
They are losing a lot of loyal Customers
What a Waste

Beautinow was pretty good… until you face a problem with delivery.
Just like in my case — I have three unreceived packages due to Hermes, and it’s been over two months without any proper solution!

Their customer service is absolutely the worst I have ever dealt with — unresponsive, irresponsible, and repeatedly rude.
Every time I reached out, I was met with automated replies, excuses, and shocking disrespect. It honestly feels like nobody cares once they’ve taken your money.

I’ve spent over €500 on my orders, and the way this situation has been handled is completely unacceptable.
At this point, I can’t help but believe there’s some form of collaboration or negligence between Beautinow and Hermes, because no legitimate company could remain this careless for so long otherwise.

Tomorrow, 13/11, I have a legal appointment, and my case will finally be addressed officially.
If this issue isn’t resolved immediately, I’ll be pursuing legal action against both Beautinow and Hermes.

Beautinow seriously needs to restructure their customer service — certain employees clearly have no respect for customers, and if they continue this way, they’ll lose many more loyal clients.

I’m deeply disappointed and frustrated, and I’m posting this to warn others about what might happen if something goes wrong with their order!

Beautinow was pretty good… until you face a problem with delivery.
Just like in my case — I have three unreceived packages due to Hermes, and it’s been over two months without any proper solution!

Their customer service is absolutely the worst I have ever dealt with — unresponsive, irresponsible, and repeatedly rude.
Every time I reached out, I was met with automated replies, excuses, and shocking disrespect. It honestly feels like nobody cares once they’ve taken your money.

I’ve spent over €500 on my orders, and the way this situation has been handled is completely unacceptable.

At this point, I can’t help but believe there’s some form of collaboration or negligence between Beautinow and Hermes, because no legitimate company could remain this careless for so long otherwise.

Tomorrow, 13/11, I have a legal appointment, and my case will finally be addressed officially.
If this issue isn’t resolved immediately, I’ll be pursuing legal action against both Beautinow and Hermes.

Beautinow seriously needs to restructure their customer service — certain employees clearly have no respect for customers, and if they continue this way, they’ll lose many more loyal clients.

I’m deeply disappointed and frustrated, and I’m posting this to warn others about what might happen if something goes wrong with their order.

I BOUGHT A FAKE AMOUAGE GUIDANCE 46 PERFUME THERE. DO NOT BUY ANYTHING FROM THAT STORE!!!

Great experience.
I bought fragrance for best possible price. It was legit and package in good condition.
Order from NL to Latvia arrived within 6 days.

SCAMMERS. Fraudulent website. They do not send the product and ignore you afterwards. No refund, no nothing. Do not buy from them!

I ordered from Beautinow to Switzerland. The price included Dutch VAT, even though the order was exported outside the EU. Upon import, I had to pay Swiss VAT again — meaning VAT was charged twice.
I contacted Beautinow with official proof of export and Swiss customs documents and requested a refund of the Dutch VAT, which is standard and legally required for exports (EU VAT Directive Art. 146).
Instead of addressing the issue, I received a copy-paste reply about “Swiss customs rules” that had nothing to do with my question. My follow-up message with all documents attached has been ignored completely.

This means:
- They charge EU VAT on exports (not legal)
- You pay VAT twice
- Customer support does not read emails
- They ignore legitimate refund requests

Prices look attractive, but if you live outside the EU, be prepared to lose money and receive zero meaningful support.
I will gladly update this review if Beautinow finally responds and complies with export VAT rules. Until then, I cannot recommend this shop for non-EU customers.

Third time in a row they have put 12345678 as my phone number on the label.
I even emailed them this time beforehand, with a screenshot of the info I put in the order.
They didn't respond (they never respond).
Again, I'll say great products, atrocious customer service.
Response: I have emailed you eight times about this problem and you haven't replied even once. You have now sent me four orders with the wrong phone number on the parcel.
I will not be ordering from you again.

I ordered Oud for Greatness from Beautinow and received a tampered package with the wrong item.

I contacted the store many times and provided all the evidence, but after more than a month they still haven’t refunded me or sent the perfume.

Klarna confirmed that the seller is responsible, yet Beautinow has done nothing to resolve the issue.
Very disappointing and unprofessional experience.

I am writing regarding Order BN2025091697967, placed on 16 September 2025. Upon delivery, I rightfully refused to pay the UPS collection fee, as payment had already been settled at checkout. On 22 September 2025, Beautinow acknowledged this was due to “a technical issue on our end” and assured me they were working with UPS to resolve it. However, on 23 September, UPS confirmed that delivery was blocked because “the collection item for €155 remains open in the system”—clear evidence that the issue stems solely from an internal procedural error at Beautinow, specifically concerning payment clearance from your head office. Given this, I immediately requested a full refund of the €155 already paid, along with reinstatement of my MUSE points. To date, I have received neither reimbursement nor meaningful updates—despite having to follow up repeatedly. I am deeply dismayed by this situation. The lack of proactive communication and resolution, especially when the error lies entirely with your company, reflects a clear disregard for customer trust and satisfaction. The only appropriate rating that can be assigned is unequivocally negative.

One of the best perfume stores in Europe. Even though sometimes the shipping is not very fast, the quality and price of the product outweighs it.I recommend it if you don't need the product within a few days!

I placed an order with Beautinow (BN2025052776866, €210.77) on May 27, 2025.
The package was delivered to a UPS Access Point, but I was unable to collect it. UPS confirmed it was returned to the sender on June 10, 2025.
Since then, I have contacted Beautinow with all the details, but I have received no reply and no refund. Klarna has also closed the case and advised me to deal directly with Beautinow.
I simply ask Beautinow to process my refund as soon as possible.

First of all, I want to point out the positives: the shipping is incredibly fast, the products are authentic, and the packaging is very secure. I have ordered from Beautinow twice, and the first time everything went perfectly.

However, during my second order, I really started questioning some of the company’s practices.

I placed my second order while I was on vacation. The package was delivered to a UPS pick-up facility, where it was held for a few days. Unfortunately, I wasn’t able to collect it in time, so it was automatically (this is important later) returned to the sender. I didn’t think much of it, assuming I would be refunded once the package was received.

A few days later, I was contacted by customer service asking whether I had returned the package myself and why there was a pullover inside it. This obviously makes no sense, since the entire package history is trackable through the shipping number they themselves provided.

After I responded to that email, they stopped replying altogether. As of now, I still haven’t received a refund for my order.

Regardless of the outcome, I will definitely not be ordering from this website again due to these circumstances.

Please avoid at all costs.
I received a parcel, without a return label. I was trying to reach them and obtain a return label for 2 whole months!
After I received it, I shipped the box in 2 days.
Beautinow has since via email confirmed the receipt of my return and stated they will issue a refund via email. However over a month has passed and they are now refusing to issue a refund and denying the receipt, even though I have email evidence.

I am really not the type who would write a review just to tarnish the image or reputation of a company, but on this on occasion I’m going to write one, not to tarnish their image but to bring awareness to anyone who may be considering making a purchase and for those who occasionally buy from Beautinow. I’ve ordered quite a few times from them and orders have been delivered (fortunately for me, cause going by other consumers experiences not everyone of them have been that fortunate), but my last purchase which was Hedonistic from Clive Christian wasn’t, they only sent me the free samples in a big box without the main order itself. I’ve reported this to them but it doesn’t seem like they are willing to help, not even Klanar upon reporting this to them they only pause the payment for sometime and after Beautinow told them that they delivered the item which I didn’t get, I will be forced to give them free money without them providing the good. This is a sincere and a head up review for anyone considering buying from Beautinow and for those whose experiences have been good up until now, as for me I won’t be buying anything from them again. Yours sincerely.

Amazing
I bought some skincare there and I love it