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Beautinow B.V. Reviews 

1,805
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent and often unbeatable prices for niche products. Many consumers highlight the fast and efficient delivery, noting orders arrive quickly and are securely packaged. People also frequently commend the authenticity and high quality of the products received. However, some customers experienced significant delivery delays, with orders sometimes not arriving or taking weeks. A few also noted product concerns, including scratched authenticity codes, items not matching descriptions, or scents lacking expected longevity. Additionally, some reviewers were dissatisfied with customer service, citing unresponsiveness, unhelpful responses, and issues with missing items or incorrect VAT charges.

What people talk about most

Product

Customers had ambiguous experiences with product quality and authenticity. Many reviewers praise the... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising fast shipping... See more

Order

Consumers find order experiences to be ambiguous, with many reporting positive outcomes such as genuine,... See more

Price

Users describe positive interactions with price, frequently highlighting unbeatable and competitive prices... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great prices but as they have established themselves they have increased the price accordingly making them slightly cheaper then competitors compared to before when the deals were insane. The delivery... See more

Rated 5 out of 5 stars

Picked up Amouage Guidance from Beautinow and it’s 100% legit — scent profile, depth, and longevity are exactly what they should be. Anyone familiar with the fragrance will immediately know it’s... See more

Company replied

Rated 5 out of 5 stars

I ordered a perfume in Romania. Although the courier did not handle the package very carefully, the perfume arrived in perfect condition because BeautiNow had packed and sealed it securely. I will... See more

Company replied

Rated 5 out of 5 stars

I simply love Beautynow! From the moment I made my first purchase, I was captivated by the incredible selection of perfumes and the attention to detail. Each fragrance I've tried has become a uni... See more


Company details

  1. Cosmetics and Perfumes Supplier
  2. Perfume store

Written by the company

Beautinow is your destination for niche perfumes, designer fragrances, and luxury cosmetics. Discover an exclusive collection of niche perfumes, high-end designer fragrances, and luxury cosmetics at Beautinow. We bring together the best of rare and unique scents, perfect for those who value individuality and craftsmanship in their fragrance choices. From boutique, hard-to-find perfume houses to renowned designer brands, our carefully curated selection offers something for everyone. Whether you're searching for your next signature scent or a high-quality beauty product, Beautinow delivers a premium experience with every purchase, featuring competitive prices and fast, reliable shipping.


Contact info

3.8

Great

TrustScore 4 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.8

All reviews

(1,805)

129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top!

Quick delivery, free gifts, high quality and best prices! Thank you, Beautinow!🌟🫶

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Great deals on stunning products

Great deals on stunning products, always swift delivery on all of my orders. I am a big fan of this seller! Keep it up guys!
A special mention to the dogs helping with the delivery :) They are so sweet!

4 August 2025
Unprompted review
Rated 4 out of 5 stars

Great prices but as they have…

Great prices but as they have established themselves they have increased the price accordingly making them slightly cheaper then competitors compared to before when the deals were insane. The delivery also takes 2 weeks to ireland from Netherlands which isn't really what I'd expect. This is likely from EVRI as they are horrible eith delivery they should switch providers

16 January 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

DO NOT BUY, SCAMMERS!!! I would give a 0 star rating if i could... My son bought 4 products from this company, only to receive just 2 in the parcel, they DID NOT send the other 2 products, they claim they did, but the parcel contained only 2 of the 4 products, the parcel was only big enough to hold those 2 products even, so we are down 200 euros now and they wont do anything for us.. Customer service is next to none, NOT helpful, VERY ignorant, now they will not respond to us at all.. What can we do??

EDIT: So they respond here, with their fake truly sorry message and fake apology, because they WILL not respond to us via website or email, hence why we are forced to write this review, like many others who they have scammed!

24 July 2025
Unprompted review
Beautinow B.V. logo

Reply from Beautinow B.V.

We're truly sorry to hear that you had a disappointing experience. This is not the level of service we aim to provide, and we sincerely apologize for any inconvenience caused. Your feedback is important to us, and we'd appreciate the opportunity to learn more about what went wrong so we can make things right. Please feel free to reach out to us directly so we can address your concerns personally. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Excellent

This is my second order from Beautinow. The perfume is legit, Devine and shipping was extremely fast! I definitely recommend

26 August 2025
Unprompted review
Beautinow B.V. logo

Reply from Beautinow B.V.

Thank you for your kind reply

Rated 1 out of 5 stars

If I could give 0 stars I would - missing item and no help from them whatsoever

If I could give 0 stars I would.

I made an order on August 2nd. It’s now been 3 weeks and I haven’t received my item. The tracking comes up as invalid. I’ve sent countless emails and instagram DMs. They keep saying they’ll look into it. I just called the courier and spent over an hour on hold to get through and be told they’ve not even been contacted by Beautinow, so much for looking into it.

I was originally told the first time I called the courier (and spent hours of my time on hold then too when they should be handling this matter!) that this delay was because they provided an incomplete address. Then Beautinow did try to blame me for this saying I put the address in an ‘incorrect’ format for UK parcels at checkout which meant the label printed off wrong. A quick Google search showed the address format I provided was correct - which I expected as I am British and was born and raised in the UK so I would hope I know how to write my own address correctly, thank you very much. Despite them trying to blame me, I tried to tell them regardless please can you contact the courier and give the full address details (which included my name, they didn’t even write a name on the parcel?!)

I’ve emailed them again and again. I keep getting general responses and fake promises. They never update or follow up and don’t seem to care that my parcel is missing. I’ve just emailed again now too but if by the next few days there’s been no progress at all, I will have no choice but to report the purchase to the relevant regulatory agencies and to claim my money back via my bank.

I’d like to add I have ordered from Beautinow a number of times in the past with no issues, but recently it appears they’ve stopped caring about providing any semblance of customer care or service.

If anything changes and they do make things right, I will update my review and rating accordingly. But at the moment, this terrible service stands.

21 August 2025
Unprompted review
Beautinow B.V. logo

Reply from Beautinow B.V.

We're truly sorry to hear that you had a disappointing experience. This is not the level of service we aim to provide, and we sincerely apologize for any inconvenience caused. Your feedback is important to us, and we'd appreciate the opportunity to learn more about what went wrong so we can make things right. Please feel free to reach out to us directly so we can address your concerns personally. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

Non-delivery & broken promises

I’ve ordered from Beautinow several times before without any issues. Unfortunately, the service quality has dropped recently.

My latest order, placed on 27 July 2025, never arrived. I contacted UPS multiple times and was told only the sender can start a claim. Beautinow customer service told me several times they would start the claim “asap,” but no claim was ever filed and no refund was offered. After giving a 48-hour deadline with no response, I terminated the contract for non-delivery, opened a chargeback, and reported the case to the European Consumer Centre.

If this is resolved promptly with a full refund and clearer processes, I will update this review.

28 July 2025
Unprompted review
Beautinow B.V. logo

Reply from Beautinow B.V.

We're truly sorry to hear that you had a disappointing experience. This is not the level of service we aim to provide, and we sincerely apologize for any inconvenience caused. Your feedback is important to us, and we'd appreciate the opportunity to learn more about what went wrong so we can make things right. Please feel free to reach out to us directly so we can address your concerns personally. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

Returning products…

I Had a fragrance come faulty emailed customer service said it was fine to return it after I had sent it back I emailed them multiple times over a 3-4 week period with no replies, I had to dispute the purchase.

15 May 2025
Unprompted review
Beautinow B.V. logo

Reply from Beautinow B.V.

We're truly sorry to hear that you had a disappointing experience. This is not the level of service we aim to provide, and we sincerely apologize for any inconvenience caused. Your feedback is important to us, and we'd appreciate the opportunity to learn more about what went wrong so we can make things right. Please feel free to reach out to us directly so we can address your concerns personally. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

I’ve bought two perfumes

I’ve bought two perfumes. Later they sent an e-mail that only one in stock, and after a week another e-mail that there isnt in stock.

11 August 2025
Unprompted review
Beautinow B.V. logo

Reply from Beautinow B.V.

Hello Robert, we truly apologize for this inconvenience. I understand this was a very sad situation. :( We strive to prevent these situations in the future!

Rated 5 out of 5 stars

Great Service

The product is in great condition..fast service...trusted seller

8 August 2025
Unprompted review
Beautinow B.V. logo

Reply from Beautinow B.V.

Hello Lou! Thank you for your kind review!

Rated 5 out of 5 stars

Impressed ❤️🔥

Wow, I’m beyond impressed! The delivery was super fast — I wasn’t expecting it so soon! The perfumes are absolutely stunning and smell divine. You can really tell it’s high-quality. Everything from the packaging to the scent was perfect. I’m so happy with my purchase and will 100% be ordering again. Highly recommend this site to all fragrance lovers!

7 August 2025
Unprompted review
Beautinow B.V. logo

Reply from Beautinow B.V.

Hi Raluca! We really appreciate your kind words!

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