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Beauty-scent.co.uk Reviews 385

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers are pleased with the delivery service, often noting its speed and efficiency, with items arriving promptly and in good condition. People also appreciate the competitive pricing, finding products at great value. However, some people were dissatisfied with the customer service, describing it as appalling and difficult to reach, especially when issues like damaged or incorrect items arise. There are also mixed opinions regarding the products themselves and the ordering process, with some customers receiving items that were not as described, or even entirely different from what they ordered.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers express satisfaction with product quality,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Order

Customers had ambiguous experiences with order. Many reviewers praise the easy ordering process, fast... See more

Price

Customers consistently note positive experiences with price. Many reviewers praise the great prices, with... See more

Customer service

People report negative experiences with customer service, often describing it as "shocking" and "appalling."... See more

Based on these reviews

Rated 5 out of 5 stars

I stumbled on this site looking for a particular perfume, so glad I did. Found what I wanted, ordered, and received the next day! Well packaged, no damage to box, very impressed. Great communication,... See more

Company replied

Rated 5 out of 5 stars

Honestly, I made an order on there, and then saw the reviews online which gave me mixed opinions and immediately wanted a cancellation. They got back to me and sent me the process to, but my product... See more

Company replied

Rated 5 out of 5 stars

Ordered a perfume gift set at a great price and used a code for free next day delivery. The set arrived as promised in perfect condition. Great service, would highly recommend 👌 😊

Rated 5 out of 5 stars

Used Beauty-scent for the first time and it won’t be my last. The product I purchased by This Works was the cheapest online and I got free next day delivery too . Brilliant !

Rated 5 out of 5 stars

I had to hunt for these Lancaster products but found them, at a great price at Beauty-Scent. shipping was fast too. Overall an excellent experience.

Rated 5 out of 5 stars

Thank you Beauty-Scent ,at first I wasn’t sure that I would receive a genuine product that I ordered from your website but you have surprised me and gained my trust to buy some more products on your... See more

Company replied

Rated 5 out of 5 stars

Narciso Ambree, Eau de parfum is a really lovely fragrance. I just wish it was not so expensive, since your company buys in bulk.

Company replied

Rated 1 out of 5 stars

Item arrived damaged. Sent an email Saturday with photos. They replied Monday asking for a photo. Responded saying I'd already sent a photo and explained the damage. They wrote back saying they coul... See more

Rated 1 out of 5 stars

Terrible customer service The item I ordered did not arrive, only an empty package was received. After half a dozen emails and in spite sending photos of what I received the matter has not been resol... See more

Rated 5 out of 5 stars

I’d never heard of Beauty Scent before and was dubious. I needn’t have been, my product arrived in record time, fully intact.

Rated 5 out of 5 stars

Friendly customer service. They aim to provide the best products. I love how easy and straightforward it is to order and the site layout is clean, clear and a breeze to navigate.

Company replied

Rated 1 out of 5 stars

Horrific customer service. I purchased an item which I thought to be an Eau de Toilette but I received a fragrance mist. Upon further research, the image and description were completely different.... See more

Rated 1 out of 5 stars

I’m very disappointed with the service . I cancelled my order #BS112332S on 4th of January 2026. However, I still haven’t received refund. I have tried to contact customer service( more then 5 email... See more

Rated 5 out of 5 stars

Always great value. But last delivery products had leaked and messed up packaging on my husbands birthday presents

Company replied

Rated 5 out of 5 stars

Bought a moisturiser on offer, postal costs were inexpensive and goods arrived quickly. Everything you want from and online shopping experience

Company replied

Rated 5 out of 5 stars

The delivery was exceptional it was well packaged and my granddaughter will be pleased as it's a birthday present and couldn't find it anywhere on the high street great job thank you

Rated 1 out of 5 stars

Bought Rituals body scrub, was not as shown on website and is a fake, packaging completely different to authentic product Emailed customer services, email address not valid, rang company numerous t... See more

Company replied

Rated 5 out of 5 stars

I placed my order expecting it to be delivered within about 5 days but it only took 2 which I was really pleased with so I will definitely order from them again great customer service.

Company replied

Rated 5 out of 5 stars

I have not been let down since I started purchasing from you.very reliable.Any one can afford,Rich or poor. Open to everyone.

Company replied

Rated 5 out of 5 stars

First time ordering,item received the next day!Amazing! Will definitely shop again Thank u!

Rated 5 out of 5 stars

Really happy with my 1st purchase Packed really well everything arrived in good condition Postage was soo quick, came next day even though it said 2 - 4 brilliant 👍🏼 All my perfumes were pri... See more

Rated 5 out of 5 stars

Very efficient, prices are always reasonable. You have been recommended to few friends.Thank you

Company replied

Rated 4 out of 5 stars

Received different bottle than ordered but smells sound so just kept it

Rated 1 out of 5 stars

I ordered a perfume as a gift, and it arrived on time. However, the box was dirty and slightly torn, making it completely unsuitable to give as a present. I contacted Beauty Scent as soon as I opene... See more

Rated 1 out of 5 stars

AVOID AT ALL COSTS...Been trying to get a refund since December for damaged goods. Emailed 20 times. Phoned customer service...got nowhere. Sick to death trying to get refund. THEY HAVE NO INTENTION O... See more

Rated 1 out of 5 stars

It has now been 4 days since I have been chasing Beauty Scent to either send me the correct item or a refund. I managed to get through to their customer services line on one occasion (on other occasi... See more

Rated 1 out of 5 stars

If I didn’t know better, I’d think this website it a scam. I ordered a perfume in August for my birthday and it’s November and I’ve still not received it. Despite countless calls and back and fort... See more

Company replied

Rated 1 out of 5 stars

They have failed to send all the items i ordered and for the passed 3 weeks they are 'looking into it'. I have sent them numerous emails and pictures showing packaging, signed forms to declare the mis... See more

Company replied

Rated 5 out of 5 stars

Fast and efficient service, easy ordering, arrived in good condition within 3 days by royal mail

Company replied

Rated 5 out of 5 stars

Very impressed with the speed of delivery and quality of product.

Rated 5 out of 5 stars

Value for money came very quickly, will be ordering again.

Rated 1 out of 5 stars

Wrong item delivered - I ordered and paid for a large Versace gift set but a small one was delivered. No response to urgent email or over the phone. Sadly not the best experience and I would be reluct... See more

Rated 1 out of 5 stars

I bought a fragrance the delivery was next day it was quick but but the fragrance literally had nothing inside the box wasn’t even wet I go scammed like £10 are these guys run by ai

Company replied

Rated 1 out of 5 stars

Had an issues with my order- missing and damaged items. Its like messaging a robot that only knows set answers. Unresolved. Would not use this site ever again.

Company replied


Company details

  1. #206 of 221 best companies in Beauty product supplier
  2. #52 of 53 best companies in Beauty Products Wholesaler
  3. #75 of 79 best companies in Cosmetics and Perfumes Supplier
  4. #101 of 107 best companies in Hair product shop
  5. #101 of 108 best companies in Perfume store

Written by the company

Beauty Scent is a UK based online fragrance retailer, formed in 2020 with a mission to make premium fragrances, Haircare & Skincare more accessible, affordable, and easy to shop online. We are proudly owned and backed by one of the UK’s leading fragrance distributors, with over 30 years of experience supplying authentic perfumes and aftershaves across the industry. This long standing heritage gives us the knowledge, sourcing network, and expertise to offer customers a trusted and reliable shopping experience. All of our customer service team is 100% human and we offer free UK standard delivery for all orders over £40. At Beauty Scent, we focus on genuine branded fragrances, haircare & skincare at competitive pricing, and fast, dependable delivery, helping customers find their favourite scents with confidence.


Contact info

3.7

Average

TrustScore 3.5 out of 5

385 reviews

5-star
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1-star

Replied to 36% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

AVOID AT ALL COSTS...Been trying to get…

AVOID AT ALL COSTS...Been trying to get a refund since December for damaged goods. Emailed 20 times. Phoned customer service...got nowhere. Sick to death trying to get refund. THEY HAVE NO INTENTION OF RESOLVING THIS AND HOPE THAT CUSTOMERS EVENTUALLY GIVE UP..! BUT I WILL NOT LET THEM GET AWAY WITH RIPPING ME OFF...!

13 March 2026
Unprompted review
Rated 1 out of 5 stars

Avoid!!!

Would rate nil if I could. I wish I’d seen the sheer amount of poor reviews before ordering with them! They sent the wrong product and for weeks have just been dodging giving me an answer. I’m just being sent around in circles. I’m considering going to trading standards, I would encourage others to do the same. Based on a lot of the allegations in the reviews re false advertising / expired products / failure to give refunds, clearly the company need to be looked in to.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Birthday present

The delivery was exceptional it was well packaged and my granddaughter will be pleased as it's a birthday present and couldn't find it anywhere on the high street great job thank you

26 February 2026

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