Beautylish Reviews 

3,088
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Amazing products, not possible to get anywhere else, arrived beautifully packed. Good communication. The only thing was it took a while and no advice about how long but when it arrived I was delighted... See more

Rated 5 out of 5 stars

I don’t know what all these bad reviews are about, I’ve shopped with them a few times and never had a bad experience. I live in the UK and the products were shipped from the US, got here in about 2 an... See more

Rated 4 out of 5 stars

It's mostly used by me for Sonia G and Wayne Goss brushes. Have bought many times from the website. Good and friendly customer service. The only issue is if you receive a broken item, the return cost... See more

Rated 1 out of 5 stars

ORDER not received. Order over 3 weeks again and havent received my order. They never replied to me email. Be careful of this company

Company replied

Company details

  1. Wellness centre
  2. Pharmacy

Information provided by various external sources

Beautylish was founded in the fall of 2010 with a simple purpose—to create a community where beauty lovers could share their collective beauty wisdom. People loved it, and our community grew to hundreds of thousands in a few short months. Beautylish rapidly became a valuable resource for the discovery of beauty products. Yet the experience felt noticeably incomplete because we weren't able to assist our members in purchasing the amazing products they loved. This led us to launch our own online boutique in 2012. We feel that the world is not short of beauty products, stores, or stories, but somewhere along the way, it became short of specialness. Beautylish exists to find exceptional products, tell the inspiring stories behind them, and deliver them with thoughtfulness. We believe an amazing customer experience is driven by a personal relationship with our customers.


Contact info

4.0

Great

TrustScore 4 out of 5

3k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(3,088)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautylish Rocks

I love ordering from Beautylish because I know my order is secure and I know that my package will arrive quickly and will be packaged with the most love. My Sonia G brushes were shipped so beautifully wrapped that you feel like it’s Christmas each time.

6 June 2023
Rated 5 out of 5 stars

Items.came in quick

Items.came in quick, my only feedback would be to provide more protection for packaging. My items were freely moving around, I can see that if I had ordered a makeup palette, without the proper protection it's vulnerable to breaking because of how the package would be handled. Everything I received was intact but the lack of proper protection inside was a little bit of a concern for me.

6 June 2023
Rated 5 out of 5 stars

Fast delivery

Fast delivery. This is my second time to purchase Good Molecules products because I am seeing positive results on my skin.

5 June 2023
Rated 5 out of 5 stars

Excellent Customer Service

Beautylish always delivers excellent customer service and goes above and beyond to make sure their customers are satisfied and happy. Thank you Briana!
Beautylish is my first choice for product selection and color recommendations.

I also want to thank Mr. Nils Johnson of Beautylish for approving the addition of more colors in the Lucky Bags for Deep/Dark skin tones. This is very much appreciated.

19 May 2023
Rated 1 out of 5 stars

Treats people like garbage

I have ordered a lot of products on beautylish and was a customer for a long time but ever since the pandemic started usps has had issues delivering my order turns out they had been confusing my address with someone else. Now beautylish closed my account and refuses to ship to my address when usps had resolved the issues. How are usps problems whe delivering things my fault?They also treated me terribly customer service has been nothing but horrible towards me I had spent more than a thousand dollars on this store. On my last order they refused to help me and only usps helped me find my order and fixed the problem not beautylish. Even when I explained what had happened they where unhelpful and judgmental treated me like I’m some criminal.

Update: sent them an email the didn’t get back to me at all

Update: they just repeated the same thing that they still closed my account anyway and won’t be able to place any orders even thoguht it was usps mistake in the first place . They had been sending order to other address and basically I have to pay for their mistakes. I had explained to them in detail why this happened and they still don’t care. To any shoppers if you have any issues with usps losing your orders most likely beautylish will treat you the same way as they did to me even thoguht I have multiple successful orders before the pandemic started an usps started messing up with my packages usps has already rectified this and also apologized to me. Beautylish just doesn’t care. The last order was successfully delivered thanks to usps helping me and fixing the problem. All the time beautylish basically ignored my concerns and even deleted my account.

4 March 2023
Unprompted review
Beautylish logo

Reply from Beautylish

Hi Carla, thank you for contacting Beautylish by email. We received your email on 6/1/23 at 10:56am PT and responded to you at 11:28am PT that we would research your inquiry. A response to your email was just sent a few minutes ago with complete details on the events across multiple Beautylish accounts that explain our decision to close your accounts with no further orders possible.




Hi Carla, we are very sorry to hear about your experience and would like the opportunity to review your complaint further. Your review did not list an email address or last name so we are unable to search for a Beautylish account or the inquiries to us. Please email us at service@beautylish.com and reference your TrustPilot review so that we may research the matter and respond as quickly as possible. Thank you.

Rated 5 out of 5 stars

Excellent service and experience

Having been a regular customer since 2016, as the shipment and packaging are excellent, I appreciate and am glad that Beautylish has been a successful company in the online beauty and cosmetics industry.

26 May 2023

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