I receive what I order. Customer for about 4 years. When I have a question they reply. Although they do not honor returns, the one time (out of dozens of orders) my box was mis-delivered by the mail c... See more
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Company details
- #70 of 134 best companies in Cosmetics shop
- #121 of 215 best companies in Beauty product supplier
- #41 of 66 best companies in Cosmetics Industry
Written by the company
At BEAUTY PIE, our mission is to make you feel like a kid in a cosmetics candy shop. To bring you the fairy tale. To deliver the absolute best in beauty nonstop, at prices so amazing, even a splurge is a steal. Because there should be no guilt in getting gorgeous.
Contact info
1 Wells Street, W1T 3PQ, London, United Kingdom
- www.beautypie.com
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Easy to browse
Easy to browse
Clear descriptions of the products
Delivered within the time frame
Price is reasonable
This website is an absolute gem
This website is an absolute gem! Excellent products and great prices for members. Would definitely recommend.
May use AI-assist with repliesRead more
Terrible customer service
Although Beauty Pie does a range of good products, the Customer Service is absolutely awful. I recently placed an order and realised within a few seconds that I had selected the wrong address. I immediately contacted customer services but there was not a single human being that I could talk to despite it being at 9:15 am - clearly within business hours, the AI agent refused to help me and kept saying ‘have a lovely day!’whilst completely declining to help me with my issue.
I have since had a conversation with an actual human being who again said ‘have a lovely day’ and gave some laughably thin excuse about not being able to change an order. No, that isn't true – you could’ve done it, Beauty Pie, you didn’t WANT to and you’ve caused me so much hassle because of your unhelpful attitude! I will think very carefully before I order from them again and I advise you to do the same.

Reply from Beauty Pie
Amazing products for wonderful prices🤩
Luv BP products are superb - never been disappointed 🤩
Love beauty pie but please improve the app!
I’m really enjoying beauty pie and love a number of their products. I like knowing I have a high quality product offering without being totally overwhelmed by so many options. Personal faves are the Triple Hyluronic Acid serum and cream, and Youth Bomb. My only gripes are actually the app and not the products. Why why why isn’t there a favourite or wish list button? I often browse things and want to save them for when I next do an order, but there is no feature for this! Adding to basket clears in 24hrs - so annoying! I have to make a list in the notes app or remember them. Please add this very basic functionality! I also wish there was more guidance (like a quiz?) to help guide what products you might need for different skin issues. I’m sure this used to be a feature, but has now gone. For newbies or those with evolving needs throughout the year, having some more specific guidance or routine builder would be really helpful
Excellent product and very good price…
Excellent product and very good price in comparison with similar items. Quick delivery.
My definite ‘go to’ brand
Great products. My definite ‘go to’ brand for several years. Well priced.
Was pleased with all my items thanks
Was pleased with all my items thanks. Great value.
Just love being able to try out…
Just love being able to try out expensive creams and different make up that I probably wouldn’t ordinarily buy. Great price and excellent quality.
Membership renewal
Up until now I’ve always had great service from Beauty pie. I got an email to say they my membership was about to renew and that I didn’t need to do anything because my membership would automatically renew. I then got an email saying that my membership had been cancelled, however I didn’t cancel it. I contacted Beauty pie to try and renew and no one has got back to me. Not great customer service beauty pie!

Reply from Beauty Pie
Great shopping experience…
I have always enjoyed the shopping experience. The site is easy to use, ordering is simple, products are first class and delivery is on time every time.
Thank you
Fantastic product quality and price
Great customer service and delivery. Great product and great price. Only thing to change is the packaging for the tinted moisturiser could be approved as overtime the silver overlay starts to heal away and get stuck to my finger before applying product.
The joys of Beauty Pie
I love using Beauty Pie - there are some products that I buy on repeat - I really like the Japan Fusion products & the Superactive Vitamin C & E capsules.
I then dip in & try new stuff - at the moment Shinkai Electrolyte Drench & Super Healthy Skin.
It would be great to find dental products on Beauty Pie too.
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