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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their softness, luxurious feel, and durability, with many noting that items like bedding improve with age and washing. The delivery service is frequently described as speedy and efficient, with products arriving promptly and beautifully packaged. Reviewers also commend the outstanding customer service, citing helpful, responsive, and professional interactions, even when issues arise. However, some customers experienced minor issues, such as a delay in dispatch for one order and a pillowcase design that didn't stay in place as intended. One reviewer also noted that after three years, their linen started to show wear.

What people talk about most

Product

Consumers are highly satisfied with the product quality, describing items like towels, bath mats, and bedding... See more

Quality

Customers consistently note positive experiences with quality, praising the luxurious feel, softness, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the speedy and prompt... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting its excellence. Reviewers... See more

Order

Customers had positive experiences with order. Many reviewers found the online ordering process easy and... See more

Based on these reviews

Rated 5 out of 5 stars

I came across Bedfolk while googling online end of June and I have just received my 5th order from them and its only July!:) I am totally hooked. The quality is just sooooo amazing, from the towels,... See more

Company replied

Rated 5 out of 5 stars

Went on line shopping Bedfolk.com Made a few mistakes - not realising until after check out!! Contacted Bedfolk, Ashley communicated very well and Hrlped me through the process- outstanding custom... See more

Company replied

Rated 5 out of 5 stars

Marvellous company selling the snuggliest, cloud like and hardest wearing bedding on the market. Their customer care is second to non and delivery is speedy. Have just ordered my second bed pack from... See more

Company replied

Rated 5 out of 5 stars

The bed linen supplied by Bedfolk is the absolute best. I have been buying their linen duvet covers, pillow cases and sheets for several years now. Not only do they feel wonderful but they look great... See more

Company replied


Company details

  1. Homewares Shop

Written by the company

Luxury comfort essentials to help you wind down well.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

252 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A brand I’m happy to return to.

I’ve purchased from Bedfolk several times over the past few years and have always liked the quality of their products. The neutral, minimal colours are beautiful, and when I needed to exchange an item, the service was easy and efficient. A brand I’m very happy to return to.

26 December 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous Bedding

I love the beautiful bedding from Bedfolk- the whole process is luxurious- from opening the box in which items are tied with ribbon- to the fantastic quality and craftsmanship of the bedding. When I had a query, I got a swift, helpful and personable response so I would also highly rate the customer service too.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Quality and Service

I have not ordered a second bundle set plus the throw and extra pillows cases, very impressed with the quality and the customer service.. thank you Bedfolk

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Perfect bedding & fluffy towels

I was looking for some new bedding & had seen bedfolk. The colour options were what drew me to purchase and I haven’t been disappointed. I purchased some linen pillowcases, duvet covers and fitted sheet. I was so impressed I also made a 2nd order and got some towels. The fluffiest towels I’ve had I will definitely order more.

Shipping was also super fast, came within 2 days of ordering. Would definitely recommend.

20 December 2025
Unprompted review
Rated 1 out of 5 stars

The product was very poorly finished

The product was very poorly finished. For over a week I found lots of bits of linen in my bed from the garments

15 December 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi David

Thank you for your feedback and I am so sorry to hear that you were unhappy with the product's finish. Please do reach out to us at customercare@bedfolk.com to discuss further, as we'd love to help resolve this for you.

Kindest wishes,

Ashley - Bedfolk Customer Care

Rated 5 out of 5 stars

Soft comforting sleep

Speedy delivery, free good size colour swatches. Product is soft, lightweight and looks contemporary with washed finish. The colours are amazing.
Would prefer it if the pillows had closure at one end rather than back.

13 December 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Anne-Sara

Thank you so much for your great review!

Kindest wishes,

Ashley - Bedfolk Customer Care

Rated 5 out of 5 stars

Fantastic linens

Fantastic product, we’ve purchased linens from bedfolk year after year.

7 December 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Corey

Thank you so much for your fantastic review! So happy to know you've come back to us year after year!

Kindest wishes,

Ashley - Bedfolk Customer Care

Rated 5 out of 5 stars

Top drawer quality for a sound sleep!

Excellent quality bedlinen -washes and wears really well and no colour fade (last re-order proved the point). Without doubt the best I have ever purchased for a soft sound sleep!

15 November 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Leigh

Thank you so much for your wonderful review!

Kindest wishes,

Ashley - Bedfolk Customer Care

Rated 5 out of 5 stars

Very Satisfied

It was easy, fast and I am very happy with the purchase.

27 November 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Nancy

We're so glad to hear that you had such a positive experience shopping with us and are happy with your purchase! Thanks so much for your great review!

Kindest wishes,

Ashley - Bedfolk Customer Care

Rated 5 out of 5 stars

Total Bliss

This bedding is just total bliss. It’s soft, comfortable & like no other I have slept in. I love white bedding and the snow is gorgeous. It washes so well and looks nice even when crumpled. You have to try it to really appreciate it.

29 November 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Lesley

Thank you so much for your fantastic review!

Kindest wishes,

Ashley - Bedfolk Customer Care

Rated 5 out of 5 stars

Quality company

The quality of the bedding justifies the higher price point - I have been a customer pretty much since the off and the bedding I have all these years later is still beautifully soft and washes well. It’s constructed brilliantly (no loose buttons, no frays and no thinning out or seams coming apart) and has survived my children, pets and accidental morning coffee spillages, and still looks and feels beautiful.
The company ship very quickly and the packaging is environmentally friendly - nice to see no unnecessary plastic wrapping!

28 November 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Gemma

Thank you so much for your lovely review!

Kindest wishes,

Ashley - Bedfolk Customer Care

Rated 5 out of 5 stars

Really easy to use website

Really easy to use website, great images .

29 November 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Jim

Thank you so much for your kind review! So glad our website is super user-friendly and you love our imagery!

Kindest wishes,

Ashley - Bedfolk Customer Care.

Rated 5 out of 5 stars

Gorgeous bedding

Gorgeous bedding. Super soft & feels luxurious. Excellent quality also as it washes really well time after time. Wouldn’t be able to sleep in any other bedding now.

14 November 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Natalie,

Thank you so much for your fantastic and kind review! We're so pleased that you're loving your Bedfolk bedding and that it's super soft and feels luxurious! That's absolutely what we're all about!

Kindest wishes,

Ashley - Bedfolk Customer Care

Rated 5 out of 5 stars

Fantastic quality 100% Linen PJs

Fantastic quality PJs. Incredibly comfortable. Bedfolk is a recent discovery for me. I tried their 100% linen PJs and am delighted. Treated myself to a second pair in a different colour.

31 October 2025
Unprompted review
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Reply from Bedfolk

Hi Christine

Thank you so much for your lovely review! We're so happy you love our high quality, comfy PJs and treated yourself to a second pair!

Kindest wishes,

Ashley - Bedfolk Customer Care

Rated 5 out of 5 stars

An excellent quality robe.

Bought the Ripple robe in medium. A really lovely robe, very thick & good quality material, has washed well. I’m a UK 6-8/XS but I wanted the length (I hate short robes) so got the M. I’m 168cm/5’6”. Not too bulky, but cosy, and the hood isn’t massive so it doesn’t add unnecessary heft. I do think it should have more than one pair of belt loops - a unisex item needs to accommodate different heights, the loops sit on my waist perfectly but not sure how they’d go for shorter/taller people.
Well worth the price overall.

21 October 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Angela

Thank you so much for your fantastic review! We're delighted that you love your Ripple robe and thank you for your kind words about a product of which we are so proud!

We do appreciate your comments about the belt loop and we have tried to get this just right, but please do reach out to us at customercare@bedfolk.com if ever it presents an issue. We'll always do our very best to help!

Kindest wishes,

Ashley - Bedfolk Customer Care.

Rated 5 out of 5 stars

I have made two purchases from Bedfolk…

I have made two purchases from Bedfolk and both arrived promptly and well packed. I have been more than happy with the products and will be making another purchase very soon.

10 September 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi there!

Thank you so much for your lovely review! We're so pleased that you're a happy customer and will be looking to place a new order soon!

Kindest wishes,

Ashley - Bedfolk Customer Care

Rated 4 out of 5 stars

Customer service was prompt to rectify…

Customer service was prompt to rectify an issue once you could track them down (3 points of contact - web, WhatsApp & phone).

17 October 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Susan,

Thank you so much for your kind review! I am glad we were able to rectify the issue promptly.

Apologies if you found it difficult to get hold of us at any point - we do our best to respond as quickly as possible and offer multiple avenues of contact to ensure we are as available as we can possibly be during business hours.

Kindest wishes,

Ashley - Bedfolk Customer Care.

Rated 5 out of 5 stars

Fantastic bedding and fantastic…

Fantastic bedding and fantastic service.
This is my third set of bedding from Bedfolk and would definitely recommend.
Super soft and the colour is beautiful.

19 October 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Mrs Millward,

Thank you so much for your lovely review! We're so pleased that you love our products and service!

Kindest wishes,

Ashley - Bedfolk Customer Care

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