Beds on Legs Ltd Reviews 

2,414
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpful and knowledgeable staff who ensure a smooth experience from ordering to delivery. The products, including beds and mattresses, are consistently described as high quality, comfortable, and well-made, often offered at a good price. Reviewers appreciate the efficient delivery service, noting prompt arrivals and clear communication with tracking information and scheduled slots. The delivery personnel are frequently commended for being polite, helpful, and careful, often going the extra mile to place items in the desired room.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many praising its efficiency and speed. Reviewers... See more

Product

Customers consistently note positive experiences with product quality and comfort, with many praising the... See more

Service

People report positive experiences with service, often highlighting the efficiency, communication, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers describing products as well-made,... See more

Staff

Reviewers highlight positive aspects of staff, with many praising the helpfulness and knowledge of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received our 3rd bed from Beds on Legs very efficient with fabric samples huge choice of beds and mattresses Easy to order online Delivery was very efficient Highly recommend

Rated 5 out of 5 stars

What great service. Found a beautiful bed on their website, but wanted to order but take delivery 8 weeks later on a specific day. Emailed customer service & got a speedy response, and they updated... See more

Rated 5 out of 5 stars

Bought two beds last month. They were so good I bought a third! Once again, excellent service, beautifully made customised bed, quick delivery and comfortable mattress.

Rated 5 out of 5 stars

Ordered the single bed mattress online, i had first tried this mattress in a shop and knew it was comfy. The online price was £40 cheaper, delivered within 2 weeks by a two man team who were polite qu... See more


Company details

  1. #96 of 229 best companies in Bedroom furniture shop
  2. #46 of 115 best companies in Bed shop
  3. #165 of 401 best companies in Home Furniture Shop
  4. #36 of 85 best companies in Mattress Shop

Written by the company

A good night’s sleep is essential for us all, and finding the right bed for you is important in helping you achieve the perfect night’s sleep. At Beds on Legs, we are obsessed with all things bed related. Our beds and mattresses are hand-picked, top quality, beds and mattresses, at the best prices, to help our customers get the best night's sleep. We have a vast range of swoon worthy beds in plenty of fabrics and colours to suit your decor. Whether it be ottoman beds, fabric beds, divan beds, guest beds or double & king size beds, we cater for all your sleeping needs. At Beds on Legs we pride ourselves on our customer care, if you have a question then get in touch, we will be happy to help and answer all your bed enquiries. We deliver free to the UK mainland, see Terms & Conditions for exceptions.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(2,414)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kaydian Accent Ottoman Storage Bed

I am delighted to have the Accent Ottoman Storage bed after two months of waiting. It came with easy-to-follow instructions, and it took me just a little over three hours to assemble. However, after it was fully assembled and decked with a new hybrid mattress, and beddings, it looks elegant. The bed is quite study and of good quality. The Marbella Grey colour, which blends in well with the room was a great choice. The dual purpose of having an elegant bed and a storage where I can keep stuff that are not of regular use hidden away is what attracted me to the bed. And the storage is well design with enough room for beddings, shoes and other household items. I am pleased with my choice.

1 February 2025
Rated 5 out of 5 stars

Excellent Service

Quick service. Ordered on Sunday online and had a phone call at 9:08 Monday morning to confirm order and delivery. Delivery within 48 hours, offered choice of day which was perfect. Bed was excellent quality at a good price, went together easily and looks great. I would definitely recommend both the service and the bed. Thank you.

27 January 2025
Rated 5 out of 5 stars

Don’t wait—order today, you won’t be disappointed!

I recently purchased a bed from this amazing company, and I couldn’t be more thrilled with my experience! From start to finish, Stuart was simply fantastic—super friendly, helpful, and kept me updated every step of the way.
The bed itself is of outstanding quality; the hydraulic soft open/close mechanism of the ottoman is smooth and works flawlessly. The material is luxurious, and the stitching is meticulous. It’s clear that everything is built to last.
I was so impressed, I ordered a second bed! I’ve recommended this company to family and friends and can't stop raving about them. The service, quality and price are truly unbeatable. Huge thanks again to the wonderful customer service team! :)

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Faultless service!

Fast delivery and good communication. Was skeptical as they were cheaper and nearly paid more but glad I went with Beds on Legs. Thank you!

2 December 2024
Rated 1 out of 5 stars

Bed delivery was fine

Bed delivery was fine. Mattress and bed pick up was not good. They took the Mattress and left the bed. Rang the office and they said they would get back to me. Waited all day and nothing. Not even a phone call.

6 December 2024
Rated 5 out of 5 stars

Great customer service

After I made the order, I realised that the lead time said 5 months so I immediately emailed the company to cancel my order. The following morning a representative from the company contacted me by phone to say that they too were surprised about the lead time and contacted the supplier who then realised there was a mistake on their system. The bed arrived a week later! Great customer service indeed!

14 November 2024
Rated 5 out of 5 stars

Great service

Great service, bed was in stock and delivered quickly. Delivery was also good, I was kept informed and they were quick to unload all the boxes.
Very pleased with our Kaydian bed, I had shopped around and Beds on Legs were the best price, would not hesitate to order again.

24 October 2024
Rated 5 out of 5 stars

First Class

Every aspect of my interaction with Bed on Legs, from ordering, scheduling delivery, delivey & the quality and value for money of the product, eas exemplary. Highly recommended.

19 September 2024
Rated 5 out of 5 stars

The ordering process and the value for…

The ordering process and the value for money was very good. The delivery information was helpful and it was delivered on time. The delivery driver was very courteous and helpful carrying the packages into our home. The packaging of the product was superb and the assembly instructions easy to follow.
Very well pleased with the purchase.

23 August 2024
Rated 5 out of 5 stars

Excellent price

Excellent price. Used this company before & will do again! Quick delivery on a day of my choice by two very polite young men.

8 August 2024
Rated 5 out of 5 stars

Customer service excellent

The bed was delivered on time. However one of the boxes was damaged. This meant one of the panels was damaged. Customer service was second to none arranged delivery of a replacement part which arrived promptly

The bed is exactly what I wanted. It is well made and stylish. The only gripe I have is that the fixings are not so great.

31 July 2024
Rated 3 out of 5 stars

Delayed delivery

Ordered on the basis the item would be delivered early August . I was then told half the product would not be available until September and what would I like to do . I asked if I could have in 2 deliveries but this was not your policy. Seems unfair when you have already taken the full payment amount.

25 July 2024
Rated 5 out of 5 stars

White Malmo Ottoman Bed

Good communication throughout, prompt 2 person delivery. Bed as lovely as the website description and pictures. Definitely use this supplier again, highly recommend…

16 May 2024

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