Bedworld Reviews 22,354

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 852 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and knowledgeable, offering helpful advice without pressure. The delivery service is frequently highlighted as efficient and prompt, with many appreciating the team's willingness to assist with carrying items upstairs and setting them up. People are generally very happy with their purchases, finding the products to be of good quality and comfortable, often exceeding expectations. However, some customers also noted issues with product quality, with mattresses being harder than expected or becoming flat over time. A few other people also felt that delivery experiences were problematic, including issues during delivery, incorrect items being sent, or a complete lack of delivery and communication.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and non-pushy... See more

Delivery service

Consumers generally report positive experiences with delivery service, highlighting good order delivery and... See more

Product

Customers consistently note ambiguous experiences with product quality and functionality. Many reviewers... See more

Service

Users describe positive interactions with service, highlighting helpful and straightforward staff who provide... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers praising the great quality of beds and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks Bedworld customer services team valley Gateshead the lady who took my order was brilliant so helpful Transport man who rang me to confirm delivery was really nice too Ace and Amaan d... See more

Rated 5 out of 5 stars

From the moment we walked in Ami made us feel welcome but not rushed, we never felt any pressure our questions were answered honestly, if she didn’t know she said just that but I’ll find out for you.... See more

Rated 5 out of 5 stars

We visited our local Bedworld store to view the beds and mattresses before we made a purchase. We were warmly greeted on entry, asked if we required any advice and when we said we wanted to look aroun... See more

Rated 5 out of 5 stars

Mo delivered our bed, he was nothing but professional and helpful. He helped us in with the bed as there was only my self and my partner. He gave us all the information we needed to put the bed togt... See more

Company replied


Company details

  1. #129 of 225 best companies in Bedroom furniture shop

Written by the company

Bedworld are an online leading bed and mattress retailer. With thousands of beds and mattresses in stock with free delivery.

Free Fast Delivery On All Orders

Guaranteed Lowest Prices

We take pride in offering Free delivery on all orders and guarantee your order to arrive within 6 working days.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

22k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great experience, joy to sleep

Prices and service are better than competitors. I took the Easter offer and saved £430 that was asked for the same bed and mattress in nextdaymatress. There was always a kind person behind the phone and emails. The delivery team tried their outmost to help me with my time slot and put the bed in my bedroom and fixed it for a small fee. I purchased an adjustable small double bed and it is perfect, great mattress (the deal included a mattress for the same price). Third night sleeping in this bed and it it a joy to use, feels really confortable. Great service, excellent product, best prices. I recommend it.

15 April 2026
Unprompted review
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Reply from Bedworld

Thank you for leaving us a review

Rated 5 out of 5 stars

Good customer service

The lady that helped us choose the mattress was very helpful and polite. Then had a call re delivery time. The delivery people then took it to the room we requested.

6 April 2026
Rated 4 out of 5 stars

New mattress harder than expected for a medium

Was looking for a new mattress and found this company online.. As we live in the South of the UK I ordered on the website which is very easy to navigate. The whole process was very easy, found the one I wanted, paid online , emailed a fews day later with delivery date/time, on the day received a text with a 5hr window, driver rang 20 mins before arrival. Delivered to bedroom for free and took the old away for a small cost. Ordered a medium rating, slightly harder than expected more like a firm even with pillow top but will give in time to see if it gives a little. Here's hoping 🙏 Overall great service

12 April 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Poor customer service. Not valued the customer. Not friendly atmosphere

11 April 2026
Unprompted review
Bedworld logo

Reply from Bedworld

We’re really sorry to hear about your experience and that you felt this way — that’s certainly not the level of service we aim to provide.

Unfortunately, we’re unable to locate your order from this review. If you could please provide your order details, we’d really appreciate the opportunity to look into this further and contact you directly to put things right.

Your feedback is important to us, and we’d love the chance to improve your experience.

Rated 1 out of 5 stars

Don’t waste your money

We purchased a mattress from the branch at Huddersfield, which was delivered on 28/02/26. There was a strong chemical smell when we opened the packaging but just accepted this as it being new and aired the room constantly for over week. The mattress we’d bought was a medium in firmness, this one was quite firm, again we thought it’s because it’s new it will ‘give’; which it has. After 2/3 weeks, we noticed sagging on either side and a mound in the middle of the bed. I contacted the company who offered an exchange under the company policy. However, I stated the consumer rights act2015, and explained I’d like to exercise my rights to reject within the 30 days only to be told they don’t do refunds. I’ve again explained the consumer rights act and their responsibilities under this and followed it with emails. It has now been 2 weeks since my last communication with them as they have just ignored all correspondence and I have forwarded this to trading standards. My Tip-don’t waste your money at Bedworld

25 March 2026
Unprompted review

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