Thanks Bedworld customer services team valley Gateshead the lady who took my order was brilliant so helpful Transport man who rang me to confirm delivery was really nice too Ace and Amaan d... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #129 of 225 best companies in Bedroom furniture shop
Written by the company
Bedworld are an online leading bed and mattress retailer. With thousands of beds and mattresses in stock with free delivery.
Free Fast Delivery On All Orders
Guaranteed Lowest Prices
Contact info
Express House, station road, huddersfield, hd21ut, huddersfield, United Kingdom
- 02039463800
- orders@bedworld.net
- www.bedworld.net
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I needed a fast delivery and they went…
I needed a fast delivery and they went over and above to deliver in 48hrs from order

Reply from Bedworld
Very pilte and helpful found the bed…
Very pilte and helpful found the bed and mattress we liked

Reply from Bedworld
Great experience, joy to sleep
Prices and service are better than competitors. I took the Easter offer and saved £430 that was asked for the same bed and mattress in nextdaymatress. There was always a kind person behind the phone and emails. The delivery team tried their outmost to help me with my time slot and put the bed in my bedroom and fixed it for a small fee. I purchased an adjustable small double bed and it is perfect, great mattress (the deal included a mattress for the same price). Third night sleeping in this bed and it it a joy to use, feels really confortable. Great service, excellent product, best prices. I recommend it.

Reply from Bedworld
The assistant helped us a lot with the…
The assistant helped us a lot with the choice of bed

Reply from Bedworld
We got a good deal on a great mattress…
We got a good deal on a great mattress today , very pleased with the service too.

Reply from Bedworld
Had my son’s bed delivered today winged…
Had my son’s bed delivered today winged ottoman . Had a call to say how far away they was on delivery . The delivery guys were brilliant carried the bed upstairs for me . Lovely bed good quality . Very pleased
Amazing and really very good quality
Very helpful advice
Sales person, very helpful. Suggestions about sizes etc
Good customer service
The lady that helped us choose the mattress was very helpful and polite. Then had a call re delivery time. The delivery people then took it to the room we requested.
Affordable quality
Can tryout at showroom . Very competative on price for quality product quickly delivered . My second mattress from them .
Very nice member of staff that we dealt…
Very nice member of staff that we dealt with, very helpful and knowledgeable. We have bought 2 beds from bedworld in the past and always had a good experience
New mattress harder than expected for a medium
Was looking for a new mattress and found this company online.. As we live in the South of the UK I ordered on the website which is very easy to navigate. The whole process was very easy, found the one I wanted, paid online , emailed a fews day later with delivery date/time, on the day received a text with a 5hr window, driver rang 20 mins before arrival. Delivered to bedroom for free and took the old away for a small cost. Ordered a medium rating, slightly harder than expected more like a firm even with pillow top but will give in time to see if it gives a little. Here's hoping 🙏 Overall great service
Poor customer service
Poor customer service. Not valued the customer. Not friendly atmosphere

Reply from Bedworld
Very professional very polite very…
Very professional very polite very efficient A+++++++
The person in the shop was 100% helpful…
The person in the shop was 100% helpful but the delivery driver struggled to get the mattress in the house as he bumped into the door. There was 2 people in the truck but only 1 got out to carry the mattress and struggled?
Knowledgeable staff and no hard sell.
Don’t waste your money
We purchased a mattress from the branch at Huddersfield, which was delivered on 28/02/26. There was a strong chemical smell when we opened the packaging but just accepted this as it being new and aired the room constantly for over week. The mattress we’d bought was a medium in firmness, this one was quite firm, again we thought it’s because it’s new it will ‘give’; which it has. After 2/3 weeks, we noticed sagging on either side and a mound in the middle of the bed. I contacted the company who offered an exchange under the company policy. However, I stated the consumer rights act2015, and explained I’d like to exercise my rights to reject within the 30 days only to be told they don’t do refunds. I’ve again explained the consumer rights act and their responsibilities under this and followed it with emails. It has now been 2 weeks since my last communication with them as they have just ignored all correspondence and I have forwarded this to trading standards. My Tip-don’t waste your money at Bedworld
I was welcomed at the door and the lady…
I was welcomed at the door and the lady made it very welcoming and easy for me to make my choice of mattress and frame
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







