Excellent service, competitive price and speedy delivery from Direct Home Furniture. I saw a small dog "transporter" on this site, exactly what i needed for my elderly, slightly overweight, cat to al... See more
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Review summary
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Based on these reviews
Ordered a sofa real happy with it they have great customer service and all staff are real helpfull delivery was fast and got tracking so could track all the progress Will 100% buy from this company w... See more
I ordered a massage table as a gift for a family member as it was the best price I had seen. They kept me up to date about delivery as I had it delivered straight to the family members home. I didn’t... See more
Company replied
Fabulous communication and assistance from Jessie. The riser recliner was just perfect for my mum and much more modern than some of the others we had seen. Great quality and great value.
Company details
Written by the company
At Direct Home Furniture (Formerly Bedzy UK), we’re committed to helping you create the perfect home, inside and out. Our extensive collection of bedroom, living room, outdoor furniture, and home essentials brings together comfort, style, and unbeatable value. By operating exclusively online, we’re able to offer you the finest selections at the best prices.
Contact info
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
- support@directhomefurniture.co.uk
- www.bedzy.co.uk
4.6
Excellent
87 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Ordered a sofa real happy with it they…
Ordered a sofa real happy with it they have great customer service and all staff are real helpfull delivery was fast and got tracking so could track all the progress
Will 100% buy from this company would advise anyone to
28 January 2026
Unprompted review
Great company.…
This company is just so great..Quick delivery and great products.
A+++
21 January 2026
Unprompted review
Fabulous experience from start to finish
Fabulous communication and assistance from Jessie. The riser recliner was just perfect for my mum and much more modern than some of the others we had seen. Great quality and great value.
18 December 2025
Unprompted review
I ordered bar stools that arrived…
I ordered bar stools that arrived quickly, loved them, great quality. One of them wasn’t right, I contacted DHF and Jessie was amazing, I sent a video in to be assessed. Things go wrong from time to time but how Jessie dealt with it was fantastic. A new set was sent out straight away which arrived again quickly and was perfect. We now have an extra bar stool and are so happy with them. I would highly recommend DHF for their quality, price and customer service. We will definitely be ordering our next lot of furniture from them. 5 star service
7 November 2025
Unprompted review
I made an error in my on line order
I made an error in my on line order, which I realised the following day. I e-mailed Direct Home Furniture who promptly replied sympathetically and efficiently, and through a simple and very user friendly process happily amended my order within a day. The tone of their correspondence was exceptionally friendly and helpful throughout.
11 October 2025
Unprompted review
Excellent - highly recommended
Excellent, professional, customer service - with a particular shoutout to Jessie in the support team. Would definitely recommend and buy again through this business.
16 August 2025
Unprompted review
Only part order delivered
Only part of order delivered a week ago. Company have responded but just keep telling me to wait. How difficult can it be to liaise with the courier company and resolve who is at fault and provide a date or even send out a replacement.
After a few e mails the matter has now been resolved. Whilst the issue may be with the courier and not the company it could have been dealt with a bit more promptly.
19 June 2025
Unprompted review
Great service I bought an oil filled…
Great service I bought an oil filled radiator which after a while went off I send an email to DHF and had a lovely response from Naomi Richardson, this lady is so kind and nothing was a problem she sorted a refund out for me, I cannot thank her and DHF enough for there fantastic service.
20 June 2025
Unprompted review
Oh I love my new chair it look amazing…
Oh I love my new chair it look amazing and oh boy is so comfy thank you 😍
7 June 2025
Unprompted review
100%satisfaction
I've ordered a few things from Direct Home Furniture and have never been disappointed a) with the price b) with the quality and c) with the delivery.
15 May 2025
Unprompted review
Very happy.
Very happy with my experience with the company and the help I received from everyone who gave me the help I needed,will definitely use again while shopping.
Thanks for all the Guys.
Janice in Bonnie Scotland.
5 June 2025
Unprompted review
Reply from Direct Home Furniture
Hi Janice,
Thank you so much for your lovely review. We're really glad to hear you had a great experience and that the team were able to give you the help you needed. It means a lot to us that you’d shop with us again.
Anything you need at all, we’re just a message away and we can’t wait to serve you again.
Warm regards,
Kelly Pearce
Direct Home Furniture
I ordered my item and received it with…
I ordered my item and received it with in 5 days . Love my sofa
Could do with a little work on the delivery service don't speak and just dropped sofa in living room when I had a baby in my hands couldn't move to put him down but apart from great service
5 May 2025
Unprompted review
Reply from Direct Home Furniture
Hi Miss Maria,
Thank you so much for your lovely review. We're really glad to hear you love your new sofa and that it arrived so quickly. That said, I’m really sorry to hear about the delivery experience — especially while you had your baby in your arms. That’s understandably not ideal.
While we don’t handle deliveries ourselves, as they're managed through external couriers, if you’re able to provide your order number I’d be more than happy to track down which courier it was and pass your feedback on directly.
Anything you need at all, we’re always here and would love the opportunity to serve you again.
Warm regards,
Kelly Pearce
Direct Home Furniture
Excellent service
Delivery on time. Item exactly as advertised. Excellent service
6 May 2025
Unprompted review
Reply from Direct Home Furniture
Hi Charles,
Thank you so much for your kind review. We're really pleased to hear your item arrived on time and was just as expected. It’s always lovely to know when everything goes smoothly.
Anything you need at all, we’re just a message away and would love the chance to serve you again.
Warm regards,
Kelly Pearce
Direct Home Furniture
Easy access website.
Easy access website.
Great selection of furniture at reasonable price
2 June 2025
Unprompted review
Reply from Direct Home Furniture
Hi John,
Thanks so much for your review. We're really glad you found the website easy to use and liked the range of furniture we have on offer. It's great to hear you felt the prices were reasonable too.
Anything you need at all, we’re always here and would love the opportunity to serve you again.
Warm regards,
Kelly Pearce
Direct Home Furniture
Recliner delivery was fortunate in that I received my…
I was fortunate in that I received my new recliner chair quite quickly and assembled by the delivery driver . Very good value for what I thought would cost a lot more
14 February 2025
Unprompted review
Reply from Direct Home Furniture
Hi William,
Thank you so much for your review. We're really glad to hear your recliner arrived quickly and that the delivery driver helped with assembly — that's always a bonus. It’s great to know you felt it was such good value too.
Anything you need at all, we’re just a message away and would love to serve you again.
Warm regards,
Kelly Pearce
Direct Home Furniture
Was very happy with the service that I…
Was very happy with the service that I received. I had brought a cage for my indoor rabbit . It was just what I needed . My rabbit loves it . It was good quality. Good for the prize I paid . Would really recommend them to my family and friends.
19 February 2025
Unprompted review
Reply from Direct Home Furniture
Hi Matie,
Thank you so much for your lovely review. We’re so happy to hear the cage was exactly what you needed and that your rabbit is loving it too. It’s great to know you were pleased with the quality and felt it was good value.
We truly appreciate your recommendation. Anything you need at all, we’re always here and would love the chance to serve you again.
Warm regards,
Kelly Pearce
Direct Home Furniture
Brilliant company ❤️
Incredibly fast delivery of my bed and mattress, super quality and a great price to match. Brilliant company and will be using them for future purchases. ❤️
13 March 2025
Unprompted review
Reply from Direct Home Furniture
Hi Liam,
Thanks so much for your lovely review. We're really glad to hear your bed and mattress arrived quickly and that you were happy with both the quality and the price. It means a lot to know you'd shop with us again.
Anything you need at all, we’re just a message away and would be delighted to serve you again.
Warm regards,
Kelly Pearce
Direct Home Furniture
I ordered a rollator unfortunately they…
I ordered a rollator unfortunately they had the wrong address I've tried to chase it up and get a refund despite sending numerous emails ive had no acknowledgements communication isn't there strong point..
27 May 2025
Unprompted review
Reply from Direct Home Furniture
Hi Ian,
Thank you for taking the time to leave a review. We’re genuinely sorry to hear about your experience and appreciate the opportunity to clarify a few important details.
In your most recent email, you mentioned:
“Despite sending several emails to yourselves with no replies I would be grateful if you refund monies paid.”
We’d just like to gently note that we’ve responded promptly to all of your emails, including this one. It’s possible our replies may not be reaching your inbox, so we kindly ask that you check your junk or spam folder for messages from support@directhomefurniture.co.uk.
Your order was dispatched quickly and sent to the exact address entered during checkout. Once an item has been handed over to the courier, we’re unfortunately unable to amend delivery details — something we truly wish we could assist with, but it’s outside our control.
That said, we want to reassure you that as soon as the item is returned to our warehouse, we’ll process your full refund immediately. We’re also waiving any return fees as a gesture of goodwill.
We’re a small team and always strive to do the right thing by our customers. We hope with this in mind, you might consider updating your review to reflect the full context.
Warm regards,
Kelly Pearce
Direct Home Furniture
Wrong chair sent
I ordered a chair .it was delivered without any notification ,it was the wrong chair ,failing to meet the specifications in the advert,i am in discusion with customer services but as of yet no resolution ,just keep asking for photo evidence ,this has been sent twice , watch this space i suppose ,mistakes do happen but how they are dealt with is what matters, i will update accordingly .
SO TO UPDATE !!
Brenton you did not offer to replace the chair with one correctly manufactured to the size advertised , is this because they do not exist ,and you do sell both the size i got and the larger one you have advertised for two different prices,i can only conclude that either the description is wrong or you are falsely advertising the size and then claiming manufacturing error if there is a complaint ,i do require a refund and would appreciate if this could be done as soon as possible along with collection of the chair you sent ,please stop offering me money off instead as i have stated i want to return for a full refund ,you started at a £30 offer increased to a £40 offer and now £60 , i am extremely disappointed that you took payment for something you cannot supply and feel that had you had chairs meeting the description advertised you would of offered a replacement
Latest and final update
After much discusion we have agreed a discount on the chair and my husband will use it as its not suitable for me ,
The company do stress they put the dimensions given by the manufacturer in good faith and have tried there best to resolve this issue for me they were willing to collect and refund as well as offer a discount ,so rest assured if you do have issues this company will do their utmost to resolve them.
24 May 2025
Unprompted review
Reply from Direct Home Furniture
Hi Lyn,
Thank you for taking the time to share your feedback. I’m so sorry for the frustration this situation has caused — we sincerely apologise for the inconvenience and truly appreciate your patience while we work through it.
My manager has just reached out to you directly, and after reviewing everything, it appears the correct chair was sent, though there may be a slight manufacturing production variance of around 3cm in width.
With regards to the delivery arriving without notice, I completely understand how frustrating that must have been. As a small team, we rely on third-party couriers to fulfil deliveries across the UK. Some couriers do send text updates, while others require customers to manually track the progress. In your case, tracking was updated on 30/05/25 at 08:03 AM when the item was scanned onto the delivery vehicle in Swansea.
We’re very relieved you were home to receive it. Please rest assured that in the rare case of a lost, damaged, or mis-delivered parcel, your order is automatically covered by insurance for your protection.
Above all, I want to assure you that my manager will personally see this through to your complete satisfaction. We’re here to make things right and appreciate the chance to do so.
Warm regards,
Kelly Pearce
Direct Home Furniture
Great value for money
The chair actually came before I was expecting it. I don't think I had an email it was being delivered today but it didn't matter
28 April 2025
Unprompted review
Reply from Direct Home Furniture
Hi Sue,
Thanks so much for taking the time to leave us a review – your support honestly means the world to us! Great to hear your chair arrived ahead of time (even if it snuck up on you a little!). Can’t wait for the chance to serve you again — we’re always here if you need anything.
Warm regards,
Kelly Pearce
Direct Home Furniture
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