beehiiv Reviews 353

Update: The same issue still prevails. Shows they dont care even when a major issue occurs. I've just signed up for KIT for my personal site.
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awful, buggy platform. always broken. Forms were always bad, now theyre worse. cant even send a support ticket, gives me error - something went wrong. they charge so much for a garbage!

I’ve been on Beehiiv for almost a year, and at first it was a game-changer - intuitive, reliable, and helpful. Then everything went sideways.

Here’s what happened:

Launched my second publication, only to find the advertiser pool suddenly drying up for both publications.

Spoke directly with a senior manager (who knew my first publication well) and shared all the details of the new project, to which he was supportive and said he'd send us opportunities.

For five straight weeks, we received one ad opportunity after another - publishing them brought in thousands in ad revenue.

Then, without warning, every penny was gone. No email. No call. No explanation.

We reached out three times to management & customer service and got the same vague response: Manager said that he couldn't comment (all of a sudden) and customer support hinted that “It might be a policy violation,” but couldn't/wouldn't confirm it. However they informed me that all earnings had been considered forfeited by Beehiiv- no reason, no breakdown, no chance to appeal.

I Felt Misled and Unprotected, what felt like a trusted partnership turned into a total blackout.

Losing a month’s worth of work and income, I’m left baffled-and out of pocket.

Beehiiv was my go-to solution for its ad network-until it wasn’t. With fewer advertisers and a policy that allows unilateral seizure of revenue without notice or explanation, I can’t, in good faith, recommend it. Save yourself the hassle and explore other newsletter platforms that treat you fairly as a partner.

In response to your reply: That's surprising to me, because we barely used boosts (as you can see from the account) and the feature was very underutilized. It's my strong opinion that the Boost concept itself is flawed, and I would never advise anybody to use it to monetize or grow. Largely because subs don't always understand which publication or how many they are signing up for, and so can easily become frustrated when they receive many emails from many different publications later on, and subsequently complain or cause spam reports. As you know, we were a victim of this when we first started with Beehiiv ourselves. So it feels particularly ironic and completely shocking that you're now accusing us of the same thing. Although it makes no sense to me, at least now, 6 weeks on, I have been informed of a 'reason' or as I would describe it, an 'excuse' for taking all of our advertising payouts for both our main newsletter and, more tragically, our social enterprise newsletter too. My account has never been blocked, I can still access and use it, but all funds have been wiped out of it. So, all this in mind, I completely stand by my Beehiiv review and my poor experience, particularly during 2025. In my opinion, if you're intending on putting a lot of time, effort and money into a project and are looking for all round reliability, you really are better off looking elsewhere.

Super super super frustrating software. Clunky and very frustrating. Embarassingly poorly laid out for styling. They seem to want to become a content publishing network instead of a newsletter software.

The clunkiest BS software I have ever encountered. Even getting out is hard.

The greatest example of US no consumer protection gen z garbage there is.

They’re deliberately clunky because they think that drives community engagement around problem solving. FMD!

Avoid at all costs!

Reply to your reply Beehiiv - and what were those tickets? And charging $60/m since. OK, lazy tax. Maybe be honest with customers out there. I’m doing fine, thanks for asking, but your software is garbage. Having been in the business for a while.

I believe Beehiiv is a company that has found its niche and is doing everything it can go grow and develop and support its clients.
Special shout out to Sha in support.

Agree with previous reviewers. Beehiiv suddenly became a spamming service. I got added to some nonsense newsletters without my opt in. Unsubscribe doesn't work. I reported the newsletter as spam following the Beehiiv published procedure of reporting abuse on their online form.

I got absolutely no response from Beehiiv and no removal from the spammers list. I keep getting the same spam.

A "newsletter provider" that doesn't honor unsubscribe requests and doesn't have an abuse function is not a newsletter provider - it's a spamming service.

Curiously, I tried to report abuse today again, but their abuse form page keeps getting in the loop of Cloudflare "verifying you are human" page and I can't access the form. While I am able to access all other Beehiiv pages without a problem. Seems like they now even disabled the access to Abuse reporting form by making it look like it's a visitor's or a Cloudflare problem. Very unprofessional and unethical in my opinion.

Edit after Beehiv response:
I sent you my email address and full name. You can check that I was added to a newsletter without my opt-in and that I have submitted an Abuse report that Beehiiv did not acknowledge or action on.

Edit 8 Jun 2025:
Still getting the same spam from Beehiiv. After multiple attempts to unsubscribe, reports to abuse, Beehiiv responding here that they would "investigate further"... Beehiiv is still spamming me.

Edit 15 Jun 2025:
Still getting the same spam from Beehiiv. So, CG from Beehiiv, how much time you need to "investigate"? Or did spamming became the official policy and business model of Beehiiv?

I just started my newsletter and knew nothing when I began. Beehiiv is an amazing platform that has helped me succeed right away -- robust design tools, easy shortcuts when writing to structure the newsletter however I want (easy to add polls, images, ads, whatever you like), completely scalable, helpful videos, and top notch support.

Beehiiv, from once a promising company, became basically an infrastructure provider for spammers. I keep getting an increasing amount of spam and even scams from various Beehiiv accounts. Their abuse team, customer support, and even their executives don't even bother replying to reports.

Putting aside my problems as a spamming victim, if you are considering signing up with them, you should be aware that they are increasingly spammy, which means that soon (hopefully) their servers would get blacklisted and with that, any newsletters you are sending (and paying for) would be automatically going to your recipients's spam folders by default.

It's disappointing to see once such an exciting company, deteriorating so much.

Edit 28 May 2025 after Beehiiv's reply:

Beehiiv representative replied with the confirmation that I have been unsubscribed. But worded in a way that could leave the reader under the impression that I was unsubscribed even before my review.

So just to clarify:

In May 2024 Beehiiv support confirmed that I have been unsubscribed and put on a Beehiiv-wide block list (i.e. that no Beehiiv customer can add my email to their mailing lists anymore). Despite that confirmation, I continued receiving spam from Beehiiv customers.

In April this year I tried again to stop Beehiiv from spamming me. There were no responses from Abuse teams, Support, Privacy, Legal, and various execs. Not a single response while the spam kept coming.

The only sign of life I got from Beehiiv was their claim to Trustpilot that my review is fake. Upon which I provided all the correspondence to the thorough Trustpilot Content Integrity team which verified my claims and marked my review as "Verified." After which the Beehiiv representative replied below.

I am looking forward to not receiving anymore Beehiiv spam, if I was really removed this time. But Beehiiv could have avoided this by simply responding to their Abuse, Support, and Privacy emails as they are supposed to. (And legally required in case of Privacy). I hope they will do better in the future.

Beehiiv continues to roll out more features, upgrades and training. When I feel stuck, their Tech Support is truly wonderful - helpful, friendly, and they always go above and beyond by sharing links, creating little videos or answering my next obvious question.

The worst ever. When i had generated about 8k in ad revenue and on the day my earnings were supposed to be paid from them they all of a sudden locked my account for "violation of terms" and no further explanation given . But the month prior they " allowed" me to generate ad revenue for them the whole month and a half - strange that at that time there was no " violation of terms" but only when it was payment day . Oh and support is extremly non responsive.

To say that Beehiv is the complete newsletter platform is an understatement. Would pay double. Love it! 10 out of 10 would recommend.

They are not even worth 1 star, I have been working with mail providers and ESPs for decades and this is the WORST EVER. First off, support requests are not answered for over 24 hours and if you need something urgent, like your account being locked for no reason, good luck getting it unlocked. I spent hours setting up all these automations, scheduling mailings, etc. and all of a sudden my account gets locked for no reason other than a generic email saying "you violated our terms". No terms were violated as I've run the same campaigns on other ESPs and zero issues.

If you are looking for a long term provider, this is not your answer and this is not a professional ESP. There are so many better options out there with support that will actually work with you in identifying any issues instead of just locking your account for no reason. Save your time and money and look elsewhere.

If I could give this zero stars, I would. I have been locked out of my account for months despite using the correct password. I submitted to reset password and nothing happens. Then, they send a generic email, "I notice something is wrong," and you cannot respond to the email. Like, where is the customer support? Each time I look for customer support, it leads me to a chatbot that leads me to a dead end.

Support was responsive, usually replying within an hour or two during business hours. The person I worked with (Sha) followed my detailed issues closely and responded to each aspect in a way that moved me forward. It took quite some time to get everything resolved, but eventually we did and I am grateful. Thank you for the support.

They will close your account once you upgrade to their premium plan and they will not refund that money either. They will lock you out without any proper explanation. I have signed up 7 days before they suspended the day after I upgraded. They should at least provide refund. Don't trust the newbie.

Yesterday, I submitted the question and they have already answered my questions. I thought they were going to delay the customer support and take more than 3 days. But seriously they have improved.

Also, the explanation in the details is well thought by Danny. But still I hope this beehiv team maintains this level of quality customer support and decreases time to couple of hours.

Anyways loved the company; it's amazing by far. If I have different experiences in the future, then I will update here.

Before finding beehiiv, I tried several other newsletter platforms that left me feeling frustrated and limited. None of them quite hit the mark for what I needed.

Just make the switch already! I was hesitant too, but beehiiv has the perfect balance of powerful features and intuitive design. My workflow is smoother, my audience is growing faster, and I'm actually enjoying the technical side of newsletter management now. The time you'll save alone is worth it, not to mention the growth potential!

We got setup and ready to go in less than 48 hours - receive great technical support from Conor. we are already running our newsletter smoothly

Highly recommended!

I am so disappointed with this platform. I really wanted to like it but its just been one problem after another.

I am a small creator and just started growing my following. As soon as I signed up to the platform it automatically upgraded me to a professional plan, without the possibility to opt out. Spent weeks customising my homepage, because the design tools are super non-intuitive and options are all over the place.

After the paid plan expired, I naturally lost access to most things, what I didn't realise is that, yes, they leave the website builder, but they lock out all the layout options. I can no longer edit the navigation menu, the hero, anything. I can only change the colours and my profile pic. The worst part is that, I now have these custom pages in my navigation bar that are broken, because they are not included in the free plan. I can't even delete them.

I wanted to write to customer service to remove them, but even that is not available with the launch plan! Customer support does not exist!

I now have to migrate to another platform, because not having basic option in the free plan is straight-up unacceptable.

Thanks for killing my dreams beehiiv.

Update:
The support team gave me a week of pro to fix my homepage.

Don't waste your time! The design part of the platform is clunky and doesn't work well at all. And Beehiiv starts spamming you with all sorts of annoying promo newsletters. Tried unsubscribing using the unsubscribe link in their emails several times and they keep on sending their newsletters to me. As a newsletter platform this is disturbing, they should know about spam regulations and at least make it easy to unsubscribe.

Wanted to add this after Beehiiv's reply (cause I can't reply to them): I already reached out to Beehiiv customer support before making this review and talked with Pin about the issues that I had. The conclusion is that no, I'm not an idiot who doesn't know how to do things and needs their hand held by customer service to explain how it works and yes, indeed, I managed to find multiple bugs in your system. Your website works badly on ipad!
Oh, and of course yes, the only way to properly stop getting spammy promo emails from you guys if you demand customer service to unsubscribe you cause doing it with the unsubscribe link in your emails has zero effect.
So my review still remains the same 'Avoid this platform!!'