Beginning Boutique Reviews 

I had to return the dress because the top part of the dress was a little weird on me, and a button fell off so that’s why I returned it, but I LOVED the dress overall. They were so great with me and understanding about returning which some usually aren’t. The best customer service iVe experienced.

Customer service was amazing! Super quick at replying and fixed a mistake I made with my order within 5 minutes of me contacting them!

Amazing customer service. Lightning speed response time!

Accidentally placed an order using ShopPay while trying to enter a discount code to see lowered price. I was devastated by this, as was around £200 and basically cleared out my account. With two young kids, I just can’t afford to be without that amount of money until the end of the month. Contacted the customer service team, and Steph got back to me immediately. Was so helpful and understanding of my circumstances, and went above and beyond to cancel my order and ensure I was refunded. Amazing customer care; will definitely be shopping with you in future due to this!

Beginning Boutique is my go to online shopping store.
The shipping is always so quick, and the clothes are always in great condition.
They recently helped me with an order and every single reply on email was quick and helpful.
Will never recommend any other store.
Thank you ladies for your constant help, I really appreciate everything.

I have bought a few items Beginning Boutique for a friend. There have been a couple of issues involved with shipping - none of which were of Beginning Boutique's making, but were willing to assist. They have always been helpful and provided great and fast customer service with all my interactions with them. My friend loves the items she's gotten too. 1 very small criticism is that i selected to get shipping updates texted to me but that never happened, instead relied on the AusPost app and the tracking on the Beginning Boutique website.

Impossible to do a return for gifts as you have 14 days. Purchased Christmas gift, paid shipping, returned item right after Christmas due to very cheap fabric and way too big (used their size guides) - paid shipping to return. Was only given a "store credit". Now I've spent a lot of money to only receive overpriced (for the very cheap quality) clothing. So, if I use the store credit to buy more cheaply made, overpriced clothes, I'll have to fork out even more money. Lesson learned... Don't buy from them unless you are completely sure it's gonna fit and that you're willing to be disappointed with their "cheap polyester" goods.....

I have the best experience with Beginning Boutique. They have the best customers service, shipping is fast and they have amazing clothing and also good quality. I will definitely continue shopping with you guys.
Thank you
Sashka

I ordered a skirt in my usual size, and it fitted perfectly. After following the washing instructions on the skirt - cold hand wash, the skirt still shrunk a great deal and is now too short for me.
I emailed customer service and told them about the problem, and got an extremely rude response; asking if the skirt shrunk in my hands while washing it. And sending me a link to a Google search on how to unshrink a skirt… I mean, seriously?? I’ve never experienced anything like it, and I do a lot of online shopping.
In the end I got offered a 25% refund of what I paid for the skirt.
Will definitely never shop with Beginning Boutique again. So grateful that there are so many other online stores that offers amazing and friendly customer service.

The dress I received wasn’t what I expected, but the return process was amazing and the customer service was some of the best I’ve received!! I would definitely purchase from them again.

Really should have read these reviews first! Quality, cut and fit not there. Returned item for refund only to receive store credit (gee thx) rather than return to card as advertised (and selected). Vague & ambiguous returns policy and store credit remains. Guess we will stick with Hello Molly from now on.

Absolutely wonderful customer service! These gals organised a refund even when their policy specified store credit-- so incredibly appreciated!

Not only that, but LOVE their clothes!

Was concerned about hving paid duplicate times. Michelle handled my case with quick responses and reassurance. Such a sweet lady! Have not received my items but i do have high expectations because i have only heard lovely compliments about this brand. Looking forward!

I purchased 2 dresses from this store that are absolutely beautiful. I love them so much. I did have to exchange one of them for a different size/other reasons but throughout that process the girls working there were the biggest help. I spoke to 2 girls Claudia and Lily who were extremely polite, professional, and helpful. Lily went even above and beyond to helping make sure my exchange goes through as quickly as possible and shipped with express. The dresses I got from this shop are so beautiful, the quality you can tell is not cheap, very durable, and very comfortable. I can’t wait to wear them more!

Received daisy jean large ~ i wear a woman's 10-12 followed size chart on website.
Measured perfectly.
Well they don’t even slide over my legs. they also don’t offer XL which seems ridiculous for a 10-12 woman.
Wasted $7.99 on handling fee and a waste of everyone’s time. Please fix your size chart and please get appropriate sizes.

I placed an order for a last minute graduation dress a week before as my last one was an absolute disaster and was in such a rush I forgot to add express shipping. I immediately messaged the BB team and asked to upgrade my shipping status to express and they got back to me straight away and immediately upgraded my status free of charge and said it was out of goodwill. I’m so grateful to receive this as no other business seems to get back to me this quick regarding these type of issues or to offer this for express!

I've always had a mostly good experience here. They're quick and efficient and will help you out with anything, seeing it through to the end.
Sometimes you do have to check up again (if they haven't gotten back to you in over a business day).

Beginning Boutique have excellent customer service!!! They were very helpful and understanding with my return and respond quick to emails :) shipping is also fast and have a good quality clothing. Will definitely continue to shop with them!!

I have always had such an incredible experience at Beginning Boutique with their products and cannot recommend enough. I am leaving this review specifically because I had ordered a dress that was so beautiful but just did not fit my body type right given the way the neck design was and requested assistance with a refund. Their US representative was incredibly helpful, calling me back within 20 minutes and refunding me for the purchase. I have never had such a smooth and helpful customer service experience as I've had here. I will continue to shop here as their product quality and customer service is top notch. HIGHLY recommend!! Thank you, Beginning Boutique, Heather.

Definitely will continue to shop at Begining boutique. I received the parcel and it's my first order, I'm really impressed. Great customer service♥️ Thanks