Beginning Boutique Reviews 

1,143
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the product quality, noting issues like cheap fabrics, stains, crooked seams, and items not matching descriptions or advertised colors. Reviewers also frequently encountered problems with sizing, finding that items ran too small or too large, and that size guides were inaccurate. The customer service was often described as unhelpful, combative, and passive-aggressive, with some customers struggling to get responses or resolve issues. A significant number of people were frustrated with the return policy, citing short return windows, restocking fees, and difficulties in getting refunds or having returns accepted. Additionally, many experienced issues with delivery, including long shipping times, delayed or lost packages, and expedited shipping not being honored. However, some people also felt that the customer service was amazing, responsive, and helpful, with quick resolutions to their problems. A few other people also felt that the product quality was great, with items being adorable, soft, and exactly as expected, and appreciated fast shipping.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many expressing disappointment regarding the cheap... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising the phenomenal,... See more

Order

Users describe ambiguous interactions with order, with some reviewers expressing satisfaction and stating... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising the phenomenal speed and quick... See more

Return policy

Reviewers express strong dissatisfaction with the return policy, describing it as rigid and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

my daughter ordered some jeans £50, paid £10 delivery and mistakenly ordered the wrong size. As they are in Australia they wont cover the return which royal mail want £30 for, despite Consumer Right... See more

Company replied

Rated 1 out of 5 stars

I ordered a pair of shorts. After less than 3 hours of wear the inside seam area was EXTREMELY pilled. I contacted their customers service expecting it to be a faulty item. I'm not one to complain (my... See more

Company replied

Rated 1 out of 5 stars

If you have any sort of curves, the mini dresses will fit like a t-shirt (I am 5'1 size 4 typically dresses fit long on me). When trying to return the item, the item took extremely long to return ther... See more

Company replied

Rated 1 out of 5 stars

Incredibly disappointing experience as a first time customer and will not be returning. Highly recommend not to shop here. I purchased a size up based on the online chat recommendation that the i... See more

Company replied


Company details

  1. Ladies' clothes shop
  2. Clothing Shop

Written by the company

Welcome to Beginning Boutique, your ultimate online destination for the latest, most sought-after women's fashion. Founded in 2008 by Sarah Timmerman and proudly headquartered in Brisbane, Australia, we have rapidly grown from a local startup into a global e-commerce powerhouse. We are fiercely dedicated to providing fashion forward individuals around the world with an unmatched online shopping experience, exclusive designs, and statement pieces that turn heads. Whether you are searching for the ultimate festival outfit, flattering swimwear for your next getaway, standout party dresses, or elevated everyday casual wear, our expertly curated collections ensure you are always ahead of the curve. Beginning Boutique is also your go-to destination for spectacular formal wear. From waist-sculpting corsets and show-stopping sequin prom dresses to elegant evening gowns and black-tie maxi dresses, we provide unforgettable styles for your most important events. We frequently launch limited-edition drops and staple accessories designed to empower you to express your unique personal style with absolute confidence. We firmly believe that incredible fashion is for everyone. We are completely obsessed with customer satisfaction, and our dedicated team prioritizes fast, reliable global shipping, seamless returns, and highly responsive customer service so your wardrobe updates arrive perfectly and right when you need them. Beyond delivering exceptional fashion, Beginning Boutique is deeply committed to doing better for the planet and our global community. We actively champion sustainable retail practices by utilizing 100% compostable packaging for all our orders and continuously striving toward completely carbon-neutral operations. Furthermore, we are proud to pledge 1% of our annual profits to our chosen charity partners, meaning every purchase you make helps support meaningful, impactful causes. Join our global community today and discover why thousands of customers trust Beginning Boutique for their wardrobe essentials.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

1k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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2.5

All reviews

(1,143)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredible

I cannot begin to express how positive my experience was with this company. I’m truly in awe of them. I ordered the wrong size of pants and they went above and beyond to ensure I got the right size before a photoshoot. They liaised with me out of office hours and continued the following days to ensure I got the product needed. I spoke to multiple different staff members and they were all so friendly, kind and professional. This was the first time I have bought from beginning boutique and I can ensure you I will be purchasing from them again. You guys are awesome and restored my faith in humanity. Thank you again!

20 October 2022
Unprompted review
Rated 1 out of 5 stars

Horrible Experience

Horrible Experience! First they tried to charge me an additional $30 for "customs" fees, then when I refused to pay/tried to cancel my order the customer service was horrible - the girls were rude and the cherry on top is that they tried to refund me via gift card! as if i'd ever shop there again.
As well they only returned me half my money ($55 out of $118)
Don't shop here unless you want to be treated as subclass and ripped off.

29 September 2022
Unprompted review
Rated 1 out of 5 stars

I ordered 2 dresses from this site and…

I ordered 2 dresses from this site and waited few days for it to be shipped only for me to receive poor quality dresses with their measurements off. I ordered a size 2 US and got size 6 dresses which is correct but when I tired both dresses on it’s equivalent to size L (I’m size S or XS) so their sizing on website is wayyy off than what they deliver out to customers. I paid $40CAD for international shipping which already costed me a lot for nothing and when I called customer they won’t atleast offer any deal for the inconvenience and dissatisfaction. I’m still paying the return fee $23CAD. So now I’m left with no dress to use for my event and still costed me $63CAD for nothing. I’ll never order from this site again. Most disappointing Australian site.

10 October 2022
Unprompted review
Beginning Boutique logo

Reply from Beginning Boutique

Hi Frances,
I'm sorry to hear that you didn't love your order!

I have sent you an email with more information and some options for resolution. xx

Rated 1 out of 5 stars

Posting this review on the behalf of a…

Posting this review on the behalf of a friend - “If I could give them no star I would. I paid an extra $10 for express shipping and my clothes took over a week to get to me when the website and email said 3-4 days. So disappointed in this company as this is the second time this has happened. Gave them a second chance but again was dissatisfied with the service and apparent express shipping. Half the clothes on the website you can find at other popular stores for cheaper and those stores will actually get it to you on time with no issues. Don’t waste your money.”

7 October 2022
Unprompted review
Beginning Boutique logo

Reply from Beginning Boutique

Hi Shenaye,
I am really sorry to hear that your order didn't arrive in the expected timeframe.
I am having trouble finding your order, if you could please reply with your order number so I can look into this to find a resolution! xx

Rated 5 out of 5 stars

Great customer support

I love this store and the quality of the clothing. Wish they had a store in the US. Yesterday I was experiencing an issue with the return portal. Trisha was incredible sending me the correct link as well as getting the issue resolved. Trisha answer quickly which make the support incredible.

3 October 2022
Unprompted review
Rated 1 out of 5 stars

TERRIBLE DRESS & RIP OFF $$

DO NOT PURCHASE FROM THIS COMPANY!!!
I ordered a dress for my daughter, flimsy and size off.
Took almost a month for return.
The dress was $74, shipping $15 and a NY charge of $3.
They REFUNDED ME TODAY, $64!!!

BUYER BEWARE - THIS IS AN ASIAN COMPANY!!!! TERRIBLE

18 August 2022
Unprompted review
Beginning Boutique logo

Reply from Beginning Boutique

Hi Lori,
I am really sorry to hear that you were disappointed with your order! I have sent you a follow up email. xx

Rated 4 out of 5 stars

Great experience

Great experience, fast shipping, cute dress. Quality could be slightly better (stitching wasn't too good) hence the 1 star missing. Otherwise really good

24 August 2022
Unprompted review
Rated 1 out of 5 stars

I was excited about the clothing I…

I was excited about the clothing I received but sizing wasn’t right. Instead of a refund they gave me store credit, which is interesting to have a policy that is not 30 days. But additionally, after receiving items when ordering with store credit the sizing wasn’t right again. So upon returning they failed to provide a refund to my account and it’s been almost a month (it should have taken 5 business days). So needless to say it’s disappointing to support a business who doesn’t seem to care about customer service/experience. Feel pretty scammed honestly.

17 August 2022
Unprompted review
Beginning Boutique logo

Reply from Beginning Boutique

Hi There
Thanks for leaving a review and I am sorry to hear that you were disappointed with your experience.
I am having a bit of difficulty locating your order, so if you could please send us an email with the details of your order to info@beginningboutique.com.au and our team can help you further from there. xx

Rated 5 out of 5 stars

AMAZING CUSTOMER SERVICE!!!

Had the most amazing customer service experience. Massive thank you to Trisha and Chantal. Both girls went above and beyond to make sure my order was delivered on time. Thank you ladies, we need more people like you in the world 🫶🏼🫶🏼

8 August 2022
Unprompted review
Rated 1 out of 5 stars

Ordered a while ago

Ordered a while ago, website said delivery would be 2-3 days but 3 weeks later and my order still hasn’t arrived so I emailed them and was told it was still processing, I asked for a cancellation because it was taking too long and they refused. A month came and I asked where my order is and they said it was lost during delivery, absolutely waste of time

29 July 2022
Unprompted review
Beginning Boutique logo

Reply from Beginning Boutique

Hi Naomi! We would love to talk to you about your order and store this out asap. Can you please email us so we can help you out? x Sarah

Rated 2 out of 5 stars

Don't buy!

Their sizing is so dodgy, not standard at all, despite what it says. The product doesn't look like the image they show on the website, don't trust it! The quality is alright, my order was XS but what they gave me couple fit someone three times as big, it was XXL!! And when I complained they responded, but the price for return was too much.

11 July 2022
Unprompted review
Beginning Boutique logo

Reply from Beginning Boutique

Hi Ella,
Thank you for taking the time to leave a review and I am so sorry to hear that you were disappointed with your order!

I am having some trouble locating your order details, if you could please respond with your order number so I can look into some alternative resolution options for you! xx

Rated 5 out of 5 stars

Great customer service

Great customer service. Friendly and very efficient. We will definitely shop here again!

11 July 2022
Unprompted review
Beginning Boutique logo

Reply from Beginning Boutique

You have made my Friday thank you Catherine! x Sarah

Rated 1 out of 5 stars

Really disappointing

Am leaving a review here because they filter reviews on their website. My review for Taleah Cut Out Maxi Dress Sage:

"At a higher price point I was honestly expecting the dress to be higher quality. Fabric is not that breathable, stitching is sloppy, and cut-outs at the ribs are uneven (enough to be noticeable when I put it on!). Really disappointing."

Update: Returned the dress and paid roughly AUD38 for shipping. They would not reimburse me the cost. Gave me store credits which I won't be using.

7 July 2022
Unprompted review
Beginning Boutique logo

Reply from Beginning Boutique

Hi Wai,
Thanks for taking the time to leave a review, and I am really sorry that you are disappointed with the garment you have received.
It is never our intention to send you something that you are not 100% happy with, so I am really sorry that you didn't love this.
I have sent you an email so that we can get this resolved for you! xx

Rated 5 out of 5 stars

Great customer service

Great customer service, highly recommend. Even when I returned an item, they were generous as I live in Canada and due to Covid it takes longer to ship back. Really appreciate fast, kind customer service!

23 June 2022
Unprompted review
Rated 5 out of 5 stars

They are amazing

They are amazing, the fastest responses from customer service emails to a clothing store I’ve ever had. Their clothes are so adorable my friends are always like dam where’s that from!😁 I absolutely love your clothing❤️

18 June 2022
Unprompted review

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