Excellent customer care. They could not have been more helpful. Delivered in 2 days despite my bank giving the wrong address Jo was especially helpful, one of the best companies that I've ever u... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an excellent experience with the customer service team. After purchasing an item that unfortunately developed a fault, I contacted them to request a replacement part. Although the part was out... See more
Company replied
I don’t usually leave reviews, but this team earned it. I had a minor issue with my fan, and they sent out a replacement with zero fuss—no hoops, no delays, just professional and kind support. It’s ra... See more
Company replied
After nearly a years trouble free usage my Belaco heater ceased to work. I fully expected to have trouble with the company after so long a period of use, but the Customer Service I experienced was t... See more
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Company details
- #109 of 135 best companies in Appliance shop
- #8 of 9 best companies in Air conditioning store
- #56 of 61 best companies in Cleaning products supplier
- #36 of 39 best companies in Radiator shop
- #12 of 18 best companies in Vacuum Cleaner Shop
Written by the company
At Belaco, we are proud to be a trusted provider of high-quality and affordable home appliances across the UK. Our mission is to make everyday life easier, more efficient, and more enjoyable by offering a wide range of kitchen appliances and lifestyle products that combine innovation, reliability, and value. Our collection includes popular household essentials such as air fryers, microwaves, kettles, toasters, stand mixers, and sandwich makers, as well as practical heaters, fans, air conditioners, dehumidifiers, and vacuum cleaners. Each product is carefully designed to meet the needs of modern homes, helping you save time, reduce energy use, and enjoy greater convenience. At Belaco, we put quality first. All our appliances undergo strict checks to ensure durability, safety, and performance. Whether you are looking for a compact microwave for your kitchen, a powerful air fryer for healthier cooking, or a reliable heater to keep your home warm, Belaco offers a solution you can trust. With a strong focus on innovation, affordability, and customer satisfaction, Belaco has become a preferred choice for households across the UK. Explore our full range today and discover why so many families choose Belaco for their everyday home and kitchen appliance needs.
Contact info
United Kingdom
- info@belaco.co.uk
- www.belaco.co.uk
4.1
Great
165 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
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Item does not work absolutely useless…
Item does not work absolutely useless waited over a week for delivery and had to change delivery company
14 July 2025
Reply from Belaco
I am very sorry about the late delivery and completely understand your frustration.
have checked the issue of late delivery, and upon checking, we noticed that the delivery was delayed due to the absence of a door number in the address provided at the time of your order. This caused difficulties for the courier in completing the delivery.
In addition, we can see that no complaint has been raised regarding the issue with the product itself. If you are experiencing any problems, we strongly advise launching a formal complaint through the platform where the item was purchased. This will help us investigate the matter and offer you the appropriate solution.
Very good value
Very good value. Kit contains two types of window baffle, which are not cheap to buy on their own. A very compact unit which works very well.
4 July 2025
Reply from Belaco
Thank you for your kind feedback! We're glad to hear you're happy with the value and performance of the unit, and that the included window baffles were useful.
The fan was simple to put together and…
The fan was simple to put together and works like a breeze. Perfect delivery time as well.
2 July 2025
Reply from Belaco
Thank you for your lovely review! We're delighted to hear the fan was easy to assemble and arrived on time. Great to know it's keeping you cool!
3 speed pedestal RC fan
Bought a 3 speed pedestal fan with remote control. Great product and delivery was fast and efficient.
14 July 2025
Reply from Belaco
Thanks so much for the lovely review. Glad to hear you’re happy with the fan and delivery went smoothly. Let us know if you ever need anything.
Excellent quality product.…
Excellent service and great delivery time, very good price and excellent value for your money, and good quality product.
13 July 2025
Reply from Belaco
Thanks a lot for the great feedback. Really glad you’re happy with the service, price and quality. Appreciate your support.
I ordered 4 stand up fans due to the…
I ordered 4 stand up fans due to the hot weather . I was regularly updated with regards to my order and they arrived as expected. The fans are off exceptional quality. I ordered them as I had bought one around 4 years ago and it is still as new and works well.
1 July 2025
Reply from Belaco
Thank you for the lovely review. We’re so pleased to hear the fans arrived on time and that you’re happy with the quality. It’s great to know your previous fan is still going strong after 4 years too. Really appreciate your continued support.
Reply from Belaco
Thanks so much for the feedback. Glad to hear you're happy with the air cooler and delivery. Appreciate the recommendation.
Good quality product at attractive…
Good quality product at attractive price, supraisingli fast shipment
11 July 2025
Reply from Belaco
Thank you so much for your kind feedback!
We’re delighted to hear that you found the product to be of good quality and at a great price. We’re especially glad the fast shipping exceeded your expectations. we always aim to provide a smooth and efficient experience.
I received my order of a stand up fan
I received my order of a stand up fan. The blade had a crack in it. I contacted company and they sent replacement by return of post . Brilliant customer service
11 July 2025
Unprompted review
Reply from Belaco
Thank you for taking the time to leave your feedback.
We're very sorry to hear that your fan arrived with a cracked blade, but we're glad we could quickly resolve the issue for you. It's great to know our customer service met your expectations. we truly appreciate your kind words.
Reply from Belaco
Thank you so much for your kind review! We’re delighted to hear that your air cooler arrived quickly and that you were happy with the value. Your satisfaction means a lot to us, and we’re grateful for your recommendation.
Best company best quality
9 July 2025
Reply from Belaco
Thank you for your wonderful feedback! We’re truly honoured to be called the best company and to know you're happy with the quality of our products. Your support means everything to us.
Pleased by the professionalism demonstrated
I was very pleased by the degree of professionalism demonstrated by the Belaco customer service team. The replacement of a product (floor fan) was immediately sent which was immensely helpful to cope up with the extreme UK heat. I wish Belaco and their team best wishes and may you provide your services to the same highest standards.
4 July 2025
Reply from Belaco
Thank you for your kind words and thoughtful wishes. We’re truly pleased to hear that our customer service team was able to assist you promptly with the replacement and that it helped during the recent heatwave.
Delivery issues and the air cooler I…
Delivery issues and the air cooler I purchased is rubbish it just circulates hot air even with freezing cold water
6 July 2025
Reply from Belaco
Thank you for your feedback, and I’m sorry to hear about the delivery issues and your experience with the air cooler.
Someone from our team will be contacting you shortly via email to help resolve the matter.
We appreciate your patience and look forward to assisting you.
Reply from Belaco
Thank you so much for your kind words! We're delighted to hear that you’re happy with the product, the price, and the quick delivery.
It's not so great.
It's not so great.
Water level not showing correctly, everytime have to check by using torch on the panel to see.
3 July 2025
Reply from Belaco
Thank you for your feedback, and I’m sorry to hear that the water level indicator is not working as expected.
To resolve this for you, could you please contact us directly via email at your earliest convenience? You can provide more details and, if possible, include a photo or short video showing the issue.
We’ll be happy to review the case and assist you further.
Reply from Belaco
Thank you for your feedback! We're glad to hear that your issue was resolved and the refund was processed smoothly.
Fantastic 4 in 1 air con unit and super…
Fantastic 4 in 1 air con unit and super quick delivery, easy to use and I would highly recommended belaco.
29 June 2025
Reply from Belaco
Thank you so much for your fantastic feedback! and we truly appreciate your recommendation of Belaco!
If you ever need any assistance, we’re just a message away.
The customer service is professional
The customer service is professional, and provides useful help!
30 June 2025
Unprompted review
Reply from Belaco
Your satisfaction is our top priority, and it’s great to know we were able to assist you effectively.
Excellent company
Excellent company. Sorted my problem very quick. Will buy from this seller again
4 July 2025
Unprompted review
Reply from Belaco
We’re really glad to hear that your issue was resolved quickly and that you’re happy with our service. It means a lot to us that you’d choose to buy from us again. we look forward to serving you in the future!
Quick response to my enquiry
27 June 2025
Unprompted review
Reply from Belaco
Thank you for your great response
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