Beleuchtung.de Reviews 3,354

TrustScore 4.5 out of 5

4.4

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Company details

  1. Lighting Shop

Written by the company

Leuchten und Beleuchtung für Ihr Zuhause - Leuchten online. Unser E-Shop ist auf Interieur- und Outdoorleuchten und Beleuchtung spezialisiert, und besonders auf Leuchten für Ihre Küche und Ihr Badezimmer


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 5% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Extreme difficult to return

The order and shipping was fine but it took over 1 month to get the refund after the return was delivered, on top of that , return is not free. I sent several emails and had to file PayPal dispute, once dispute was filed , the refund was issued immediately. Quite annoying.

18 January 2026
Unprompted review
Rated 4 out of 5 stars

Generally satisfied with only a minor disappointment

The online selection was good, after a long search I finally found lamps that I like.
I subtract one star only because the wifi-controlled light bulbs are not connecting with the app (even though I had set up a 2.4 GHz wifi hotspot as required according to the manual).

16 July 2025
Unprompted review
Rated 1 out of 5 stars

Very bad information about the shipping date

Ordered on 22/11/2024; on inquiry 7 days later they said: “Your order will be sent to your address within the next 24 hours” - nothing happened.

The next request was answered on 03/12/2024 with: “Your order will be shipped to your address by 05/12/2024.”

Today on the evening of 05/12/2024 I still have no shipping confirmation

UPDATE: 09/12/2024:
I still haven't heard anything!

UPDATE: 13/12/2024:
I still haven't heard anything! I definitely cannot recommend beleuchtung.de!

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Prompt refund

We had to cancel our order after making payment. Our payment was returned within the time frame requested, no complaints.

5 February 2023
Rated 1 out of 5 stars

Stole our money!

Stole our money!
They sent us the wrong article. We had to send it back on our own costs and now they are saying, they didn't receive it, although the parcel service clearly states, that the lamp has returned to its owner!
It's been 3 weeks now and i dont think i will get my 180 Euros back.

27 October 2022
Unprompted review
Beleuchtung.de logo

Reply from Beleuchtung.de

Lieber Kunde, könnten Sie uns bitte per Email kontaktieren? helpdesk@beleuchtung.de Wir werden die Situation mit Ihnen lösen. LG Beleuchtung.de

Rated 3 out of 5 stars

Product lacks clear instructions of how to install

5 🌟 for the fast shipping of the lamp.
2 🌟 for the instructions, one because the print is really to small to read and two the diaphragm doesn't give clear instructions.
3 🌟 for the lamp itself because my husband had to install extra wire to make all 5 lights functional ( 2 would work, but not the other 3).
It was not as simple as to just connect the light fixture!

21 October 2022
Rated 1 out of 5 stars

No answer No lamps No money

Did buy some lamps.
Beleuchtung took money from my account.
Dhl link did show the paket went to the wrong place, and I did write them to get help.
NO answer.
Did try to phone beleuchtung but after more than one hour waiting and no answer I gave up.
E-mails they do not answer.
Helpdesk do not answer.

8 March 2021
Unprompted review
Beleuchtung.de logo

Reply from Beleuchtung.de

Guten Tag, wir möchten uns entschuldigen. Wir klären den Fall und werden Sie kontaktieren. MfG, Beleuchtung.de

Rated 2 out of 5 stars

Eine erbärmliche Unternehmenskultur

Strange. Although I have not received the goods yet (it has been a week since the order was paid) you are asking my opinion about the seller. Regrettable corporate policy ...

1 October 2020
Unprompted review
Beleuchtung.de logo

Reply from Beleuchtung.de

Guten Tag, wir möchten uns entschuldigen. Wir klären den Sachverhalt und werden Sie kontaktieren. Mit freundlichen Grüßen, Beleuchtung.de

Rated 5 out of 5 stars

Great experience

Great experience! Easy to shop on their webstore, payment went through without issues, package arrived quickly, and we were kept well-informed during the whole transportation process. Highly recommended.

6 July 2020
Unprompted review
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