Beliani.ch Reviews 

Great customer service, fast delivery. Products are great and the quality is high. I have ordered several times from Beliani and so far alway a 5 star experience.

Excellent products, fast delivery

For the moment, good experience. have asked in comments on making this purchase without VAT as my wife Ms Tiina Luige has diplomatic status in Switzerland for purchases over CHF 100. Waiting for reply and how-to-do-this instructions from Beliani now :)

Good delivery and the quality is quiet good. We love order at Beliani!

tip top.....

Top Service !!!

Nützliche und praktische Produktauswahl. Einfacher Bestellvorgang / Useful and practical product selection. Simple ordering process

Es funktionierte der Option Rechnung nicht.

Super Preisleistung, super Konditionen

Great offer, good prices, nice eshop overall and user-friendly shopping experience.

Remember the language I use, everytime I change it to english from german

Delivery is good. Pay attention to the quality of the furniture! Some furniture is very difficult to assemble , because it is low quality. Carpets are top!

Good quality furniture, fast and uncomplicated delivery, customer service always helpful.
I bought from them 4 gorgeous living room chairs and I ordered 2 more after I saw how fancy they are and how they changed my living room.
Until now I am super satisfied.

At Beliani I found beautiful furniture that I have not seen at other places. Ordering was hassle free, delivery was prompt and without problems, and I like the chairs that I bought.

alles in ordnung

Horrible scam company - stay AWAY!
Placed an order with them for goods which where supposed to be on stock. The charged my credit card right away.
When the goods where not yet shipped after 12 days I cancelled the order by email, as instructed on their website. I received an autoreply, that they would reply me within 5 days. Due to this we called their customer service in the morning the next day, here the employee confirmed that the order was cancelled, and that we later the same day would receive a confirmation for the cancellation.
5 hours later we receive an email informing that the goods have now been shipped...Seriously!
Again I contacted customer service, and they replied that I had cancelled the order after the goods were shipped, and due to this I have to pay a 70 Euro cancellation fee. It is simply so far out. I both have an email and an autoreply from the day before, proving that I cancelled the order they day before the goods where shipped, just as we spoke with the "customer service" in the morning, who also confirmed the cancellation.
I have tried calling their headquarters, but you just get forwarded to the local department who are the very same people who say they will deduct 70 Euro from the refund.
I have now involved my lawyer and she suggested we called the customer service together, making a recording of the call, as we will take legal actions in case this is not solved.
Legally I have to inform the counterpart that I am recording the conversation, which I did. But as soon as they heard I recorded the conversation, they hung up. We tried two times, with the same result. So it is very clear this is a company who does not care anything about consumer rights. And as they take the money from your account right away, when you place the order, they are holding all the cards, and they know this and act accordingly.
I will however take the necessary legal steps, to stop this company from ignoring basic consumer rights and EU legislation.
NO NOT place an order with this company!