Bell Tent Sussex Reviews 

383
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the camping products are of exceptional quality, beautifully designed, highly spacious, sturdy, and very easy to assemble for various outdoor adventures and family trips. Consumers also sincerely appreciate the remarkably fast delivery service, secure packaging, and exceptionally helpful communication provided by the friendly staff throughout the entire ordering process. Some people were dissatisfied with occasional shipping delays caused by external delivery services handling the packages. A few customers additionally noted minor inconveniences such as unexpected delivery charges, missing essential accessory parts, or challenging ground conditions experienced during the initial setup process, though overall satisfaction remains very high.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and sturdy... See more

Quality

Clients share positive opinions on quality, consistently praising the robust materials, durability, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Service

People report positive experiences with service, highlighting fast and efficient support. Consumers... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that the process is painless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service. Communication is excellent. They are quick to answer and questions you have and give thorough feedback. Quick delivery. I got the pro bell tent. I haven't put it up yet as I'm wa... See more

Rated 5 out of 5 stars

Items arrived quickly, the quality of the bell tents met our expectations and will definitely be pitching more next year. All accessories we purchased were perfect too. Great customer service, thank y... See more

Company replied

Rated 5 out of 5 stars

I LOVE my bell tent and have made the happiest of memories this summer with my kids. It just works perfectly and is beautiful. Everyone thought I must be glamping! Very happy with the company too - ve... See more

Company replied

Rated 5 out of 5 stars

We love our 4m star bell tent. It is quick and easy to erect as well as spacious inside. We particularly liked the star design as it has the little overhanging porch. The website was easy to navigate... See more

Company replied


Company details

  1. #42 of 80 best companies in Camping Shop

Written by the company

The team at Bell Tent Sussex all have one clear objective in mind – we want to have the finest bell tents for sale and glamping accessories online available for you at prices that won’t break the bank. We go to great efforts to keep our prices lower than anywhere else on the market because we want everyone to have the opportunity to have a great glamping experience. We’re proud of the fact that all our Bell Tents for sale are made with organic, premium quality 100% cotton canvas. Quality is important to us, and so we only sell what we believe are the best available products. We’ve spent years buying and testing camping equipment to find the items that are perfect for anyone looking for family tents, festival tents, or small tents for couples. If we do not love it, we do not sell it!


Contact info

4.8

Excellent

TrustScore 5 out of 5

383 reviews

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4.8

All reviews

(383)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordered a 4m belltent

Ordered a 4m belltent, delivered very quickly. Spoke to one of their team, very helpful and polite. Customer service absolutely excellent.

1 October 2025
Bell Tent Sussex logo

Reply from Bell Tent Sussex

Thank you for the great review. We're delighted the delivery was quick and that our team could help. Really pleased to hear you found the customer service excellent.
The Bell Tent Sussex Team

Rated 5 out of 5 stars

Thats been life as we know it now here in Britain now…

I’ve been living in my bell tents now from bell tent Sussex for 4 months !
I’m never taking it down
It’s stood 3 Atlantic storms and a lot of wet weather !
Every time the sun shines it’s like every day is my first !

2 October 2025
Unprompted review
Bell Tent Sussex logo

Reply from Bell Tent Sussex

Thank you for the amazing review. We're blown away by how well your tent has supported you and stood up to the weather. It’s great to hear it’s still bringing you joy every sunny day.
The Bell Tent Sussex Team

Rated 5 out of 5 stars

Great product, brilliant service

I spoke to Chris about an idea that we had. Chris took the time to explain in detail the options we had available and the best way forward.

He didn’t push one bit for me to buy anything there and then just offered guidance and a quotation.

A week or so later we placed an order and within 2 days we had 5 bell tents delivered.

With a break in the weather this week, we have put them up and the quality is unbelievable. Super sturdy and so easy to put up.

Chris is always at the end of an email or phone call for advice or help if needed.

Great customer service and product. Will be ordering again for sure.

10 September 2025
Bell Tent Sussex logo

Reply from Bell Tent Sussex

Thank you for the brilliant review. We're so pleased Chris was able to guide you without pressure and that your order arrived quickly. Great to hear the tents went up smoothly and you’re impressed with the quality. We’re always here if you need anything and look forward to working with you again.
The Bell Tent Sussex Team

Rated 5 out of 5 stars

Excellent service

Excellent service , very helpful and arrived within days of ordering.

9 September 2025
Bell Tent Sussex logo

Reply from Bell Tent Sussex

Thank you for the great review. We're really glad you found the service helpful and that everything arrived so quickly.
The Bell Tent Sussex Team

Rated 5 out of 5 stars

A stretch tent that gives the WOW factor!

Good customer service from the start. Chris and his team were a pleasure to work with. I was very happy with the value for money for my stretch tent. The 3 men who came to put it up on the day drove across the country and did an amazing job!! it was all hands on deck with fantastic advice. A lovely company to have dealings with. The stretch tent is situated in the middle of the moors and has so far withstood strong winds and all sorts of weather!! it's doing a great job and kept 20 women dry at my first ever retreat when the heavens opened!! Thank you Chris and team

26 August 2025
Unprompted review
Bell Tent Sussex logo

Reply from Bell Tent Sussex

Thank you for the fantastic review. We're delighted the stretch tent delivered the wow factor and that our team made the whole process smooth from start to finish. Great to hear it’s standing strong on the moors and already proving itself in tough weather. We really appreciate your kind words.
The Bell Tent Sussex Team

Rated 5 out of 5 stars

Very good and quick service

Very good and quick service. Lights are great and just what I Was looking for.

Need to wind lights in carefully, in order to have a smooth experience when using again.

15 September 2025
Bell Tent Sussex logo

Reply from Bell Tent Sussex

Thank you for the great review. We're really pleased the service was quick and that the lights were exactly what you were looking for.
The Bell Tent Sussex Team

Rated 3 out of 5 stars

High delivery charge

I feel that the delivery charge is rather steep, especially since it's for 'next day delivery', but seeing as I placed my order on a Friday I didn't receive my order until the following Tuesday.
The item ordered was also rather disappointing, I expected better quality. It's a tent carpet which turned out to be more like a plastic mat, also it doesn't lie flat despite being the correct size for the tent.

1 September 2025
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Reply from Bell Tent Sussex

Thank you for sharing your feedback. We're sorry to hear the delivery timing and carpet didn’t meet your expectations. Orders placed late on a Friday are dispatched on Monday, as noted on our shipping page. The poly flooring is made from polypropylene, so it can feel more like a plastic material and may need a little time to settle fully flat. We’re always here if you’d like to discuss alternatives or need further help.
The Bell Tent Sussex Team

Rated 5 out of 5 stars

Great products and reliable service

Great products and reliable service

1 September 2025
Bell Tent Sussex logo

Reply from Bell Tent Sussex

Thank you for the great feedback. We're really pleased you were happy with the products and the service.
The Bell Tent Sussex Team

Rated 5 out of 5 stars

Love the tent we bought last year

The tent we bought last year is great. We haven't used the one we bought this year but we hope it will be just as good.

27 August 2025
Bell Tent Sussex logo

Reply from Bell Tent Sussex

Thank you for the lovely review. We're really glad last year’s tent has served you well and we’re confident the new one will too.
The Bell Tent Sussex Team

Rated 5 out of 5 stars

Good.

Quick delivery, safely packed. Item looks good quality. Thank you.

26 August 2025
Bell Tent Sussex logo

Reply from Bell Tent Sussex

Thank you for the great review. We're pleased to hear the delivery was quick and the item arrived safely and in good condition.
The Bell Tent Sussex Team

Rated 5 out of 5 stars

Fantastic Tents and Customer Service

I recently ordered an emporer tent to use as our family tent. The whole experience has been fantastic, the website helped us decide which tent to buy to suit our family, ordering was easy and the tent arrived the next day. Customer service was quick and responsive in a very helpful way. The tent itself is sturdy, exceptional quality and looks fantastic. It gives us a great amount of space for rainier holidays when we can't be outside and are all in the same space, there's plenty of standing room for even the tallest of people. The ability to use it as a shelter with the sides rolled up mean we're also looking forward to using it in the garden for dining outside all year round as well as having great ventilation on hotter camping trips. The accessories such as carpet and blackout sleeping compartment are just as good quality and well made as the tent itself. Very happy with our purchase.

16 August 2025
Unprompted review
Bell Tent Sussex logo

Reply from Bell Tent Sussex

Thank you for the fantastic review. We're delighted to hear the whole experience from choosing your tent to delivery and setup was smooth and helpful. It’s great to know the emperor tent is giving your family plenty of space, comfort and flexibility whatever the weather. We really appreciate your kind words about the quality and accessories too.
The Bell Tent Sussex Team

Rated 5 out of 5 stars

single, luxury, folding beds

I bought two single luxury beds to create one big double bed for my wife and I when camping, they came with 2 memory foam mattresses. I did have issue with the beds being damaged upon arrival, however, I really think that was the fault of the couriers and not Rachael or Chris who I mainly dealt with.
New beds were sent out and old beds were collected.
We spent our first weekend using the beds last week and I must say they were so comfortable. I think it may be a tight squeeze if you don’t have a van as they take up space and with all your other camping equipment you may not fit them in a car but I have a transit custom and they fit in there, with all our other stuff with room to spare.

18 August 2025
Unprompted review
Bell Tent Sussex logo

Reply from Bell Tent Sussex

Thank you for the great review. We're really glad the replacement beds arrived safely and that you found them so comfortable on your first trip. Sorry again about the courier damage, but we’re pleased we could sort it quickly for you. Enjoy many more comfortable nights camping.
The Bell Tent Sussex Team

Rated 5 out of 5 stars

The best money I ever spent on a tent

The best money I ever spent on a tent, got the airtent 3mx2.10mx2m and at first I thought it was small when I was laying it but is so spacious for 2 people specially if you put a sofa bed that doesn’t occupy that much space.
Installing took literally 7 minutes as it was our first time so was learning.
Quality of the tent is a million times better than the quechua or any decathlon brand.
Heavy package and quite bulky but I expected that
Delivery was really fast
Soooo happy with the purchase

15 August 2025
Unprompted review
Bell Tent Sussex logo

Reply from Bell Tent Sussex

Thank you for the amazing review. We're delighted to hear how happy you are with the air tent and that the setup, space and quality exceeded your expectations. Great to know delivery was fast too. Enjoy many more brilliant trips ahead.
The Bell Tent Sussex Team

Rated 1 out of 5 stars

Order not delivered & radio silence

Product ordered still not delivered and no response to my question on when it would arrive. Poor experience.

6 August 2025
Bell Tent Sussex logo

Reply from Bell Tent Sussex

Hi Jim, we're glad the issue has been resolved for you. It looks like our earlier email didn’t reach you before the review was written, but we’re pleased everything is sorted now.
The Bell Tent Sussex Team

Rated 5 out of 5 stars

Above and beyond the call of duty

Above and beyond the call of duty! Got me out of a scrape so a special shout out to Chris who was exceptionally helpful! I will be back!
Thank you infinitely.
Shernaz

19 August 2025
Unprompted review
Bell Tent Sussex logo

Reply from Bell Tent Sussex

Thank you for the wonderful review, Shernaz. We're so pleased Chris was able to help when you needed it he’ll be chuffed to hear your kind words. We look forward to seeing you again.
The Bell Tent Sussex Team

Rated 5 out of 5 stars

Exceptional service

I needed a tent cover for our bell tent at short notice and managed to place an order with Bell Tent Sussex around 2-3pm and ended up receiving it less than 24 hours later! Incredibly quick service considering we're based in Angus, Scotland. Would recommend and use again.

6 August 2025
Unprompted review
Bell Tent Sussex logo

Reply from Bell Tent Sussex

Thank you for the fantastic review. We're really pleased we could get the cover to you so quickly, especially with you being all the way in Angus. We appreciate the recommendation and would be happy to help again anytime.
The Bell Tent Sussex Team

Rated 4 out of 5 stars

Was good to be able to speak to someone…

Was good to be able to speak to someone amour what I needed.

29 July 2025
Bell Tent Sussex logo

Reply from Bell Tent Sussex

Thank you for the review. We're really glad you were able to speak with someone and get the help you needed.
The Bell Tent Sussex Team

Rated 5 out of 5 stars

Quality tent

Quick delivery, quality product no leaks when it rained

5 August 2025
Bell Tent Sussex logo

Reply from Bell Tent Sussex

Thank you for the great feedback. We're really pleased the delivery was quick and the product performed perfectly in the rain.
The Bell Tent Sussex Team

Rated 5 out of 5 stars

Quality and value

Quality product, good value, quick delivery - our awning has been well used this summer. Real heavyweight canvas, no-nonsense poles and proper high quality pegs. Very pleased!

28 July 2025
Bell Tent Sussex logo

Reply from Bell Tent Sussex

Thank you for the brilliant review. We're delighted to hear the awning has served you so well this summer and that the quality and value hit the mark. Really pleased you’re happy with it.
The Bell Tent Sussex Team

Rated 5 out of 5 stars

Great rugs and blanket…

Great rugs and blanket at really reasonable prices.
Good company to buy from.

30 July 2025
Bell Tent Sussex logo

Reply from Bell Tent Sussex

Thank you for the lovely review. We're really pleased you’re happy with the rugs and blanket and found them great value.
The Bell Tent Sussex Team

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