Bell Tent Sussex Reviews 

383
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the camping products are of exceptional quality, beautifully designed, highly spacious, sturdy, and very easy to assemble for various outdoor adventures and family trips. Consumers also sincerely appreciate the remarkably fast delivery service, secure packaging, and exceptionally helpful communication provided by the friendly staff throughout the entire ordering process. Some people were dissatisfied with occasional shipping delays caused by external delivery services handling the packages. A few customers additionally noted minor inconveniences such as unexpected delivery charges, missing essential accessory parts, or challenging ground conditions experienced during the initial setup process, though overall satisfaction remains very high.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and sturdy... See more

Quality

Clients share positive opinions on quality, consistently praising the robust materials, durability, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Service

People report positive experiences with service, highlighting fast and efficient support. Consumers... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that the process is painless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service. Communication is excellent. They are quick to answer and questions you have and give thorough feedback. Quick delivery. I got the pro bell tent. I haven't put it up yet as I'm wa... See more

Rated 5 out of 5 stars

Items arrived quickly, the quality of the bell tents met our expectations and will definitely be pitching more next year. All accessories we purchased were perfect too. Great customer service, thank y... See more

Company replied

Rated 5 out of 5 stars

I LOVE my bell tent and have made the happiest of memories this summer with my kids. It just works perfectly and is beautiful. Everyone thought I must be glamping! Very happy with the company too - ve... See more

Company replied

Rated 5 out of 5 stars

We love our 4m star bell tent. It is quick and easy to erect as well as spacious inside. We particularly liked the star design as it has the little overhanging porch. The website was easy to navigate... See more

Company replied


Company details

  1. #42 of 80 best companies in Camping Shop

Written by the company

The team at Bell Tent Sussex all have one clear objective in mind – we want to have the finest bell tents for sale and glamping accessories online available for you at prices that won’t break the bank. We go to great efforts to keep our prices lower than anywhere else on the market because we want everyone to have the opportunity to have a great glamping experience. We’re proud of the fact that all our Bell Tents for sale are made with organic, premium quality 100% cotton canvas. Quality is important to us, and so we only sell what we believe are the best available products. We’ve spent years buying and testing camping equipment to find the items that are perfect for anyone looking for family tents, festival tents, or small tents for couples. If we do not love it, we do not sell it!


Contact info

4.8

Excellent

TrustScore 5 out of 5

383 reviews

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4.8

All reviews

(383)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

A good tent for staying warm at LARP

My friends needed a bell tent for a weekend away, and given it was an open field we decided to go with a 4 metre bell and a stove. So we searched around, and decided on Bell Tent Sussex, who gave a timely delivery, and the tent stood up to quite the storm come August and has satisfied them greatly.

1 April 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic company to deal with

Fantastic company to deal with. I had a few questions I needed to ask before my purchase and they couldnt have helped me any more. Very pleased with the service and the product.

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful company who are very helpful…

Wonderful company who are very helpful and knowledgeable! My first Bell Tent and I had a lot of questions which they were very happy to answer! We LOVE our tent, it’s amazing and has actually made me love camping for the first time in years! Fantastic quality and easy to put up and take down, so much space in the 5m tent for four people!

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Amazing company to deal with offering…

Amazing company to deal with offering high quality items for the glamping market , we have purchased a bell tent ( about to purchase another ) along with rugs ( 4 of these.. beautiful) matting and other content items .. fast delivery and reasonably priced.

19 July 2024
Unprompted review
Rated 1 out of 5 stars

Next day delivery never happened

Next day delivery never happened, box looked as though it had been around for a while and on reflection the price was a little high in comparison to the outdoor centers. However that's my fault for not checking first .

2 December 2024
Bell Tent Sussex logo

Reply from Bell Tent Sussex

Hi Barry,

Thank you for your feedback, and we’re truly sorry to hear about your experience. We did dispatch your tent patches the same day via Royal Mail First Class, as requested, but unfortunately, delays can occasionally happen—especially during the busy Christmas season. While delivery times are usually reliable, we completely understand how frustrating this must have been.

Regarding the price, we’re happy to offer a price match in this instance to ensure you feel you’ve received the best value for your purchase. If the condition of the box fell short of your expectations, particularly if it was intended as a gift, we’d be more than happy to replace it with a fresh box.

We’ve sent you an email so we can discuss the next steps and resolve this for you as quickly as possible. Please don’t hesitate to let us know how you’d like to proceed.

Wishing you a wonderful Christmas,
The Bell Tent Sussex Team

Rated 3 out of 5 stars

Battery Life Isn’t Great

The lights themselves seem good but the battery life isn’t great. They wouldn’t last an evening camping.

2 December 2024
Bell Tent Sussex logo

Reply from Bell Tent Sussex

Hi Richard,

Thank you for taking the time to share your feedback. We're glad to hear you’re happy with the quality of the lights! Regarding the battery life, as mentioned in the instructions, they are designed to last 5–8 hours on a full charge. While they may not have the longest battery life, they can be recharged quickly and conveniently via USB, making them a great option for shorter evening use.

Wishing you a wonderful Christmas,
The Bell Tent Sussex Team

Rated 5 out of 5 stars

Absolutely amazing customer service

Absolutely amazing customer service - my parcel from Sussex Bell tent when missing in the post, Chris was so kind and helpful and send a replacement for free, despite the fact it wasn’t his fault. Highly recommend

12 August 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic!
Great customer service, really helpful on the phone and replied so quickly with some questions I once my tent was up, I exchanged some flooring and that was all quick and really simple, all products I bought are great quality.

3 September 2024
Rated 5 out of 5 stars

Beautiful belltent!

Beautiful belltent. Really prompt delivery. Put it up in the garden and there was a storm with thunder and lightening. No leaks 😀
The tripod poles are only a little more work than a central pole.
Everything is good quality. Easy guy ropes and strong pegs.
Bella now dry and packed away ready for a trip to Dorset.

2 September 2024
Rated 5 out of 5 stars

Great, responsive customer service

I needed a repair kit quickly and they did everything they could to facilitate this. When Royal Mail failed us, Chris spent two hours on hold to them trying to get through to sort it out. Great customer service.

30 August 2024

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